Patient Engagement Strategies in the New World of ACOs

Pre-Conference Immersion Session: Patient Engagement Strategies in the New World of ACOs
Thursday, March 14, 2013
This workshop will explore innovative patient engagement strategies designed for ACOs and how groups are navigating the challenges set forth by CMS and commercial payers. Upon completion of this activity, participants should be able to describe best practices for enhancing patient engagement and the patient experience, including promoting effective communication techniques, creating organizational culture change, developing robust patient portal tools, incorporating shared decision-making, and improving skills in physician coaching.
9:00 a.m. – 10:30 a.m.	Cleveland Clinic’s Patient Experience Journey James I. Merlino, MD, Chief Experience Officer, Cleveland Clinic Foundation
10:30 a.m. – 10:45 a.m.	Refreshment Break
10:45 a.m. – 12:00 p.m.	Palo Alto Medical Foundation’s Patient Portal Albert Chan, MD, Chief Medical Information Officer, Palo Alto Medical Foundation, Medical Director, My Health Online and Medical Director, PAMF’s Druker Center for Health Systems Innovation
12:00 p.m. – 1:00 p.m.	Networking Lunch
1:00 p.m. – 2:30 p.m.	Shared Decision Making Richard Wexler, MD, Director of Patient Support Strategies, Informed Medical Decisions Foundation
2:30 p.m. – 3:15 p.m.	Physician Coaching: Train the Trainer Part 1 Stephen Beeson, MD, Author, Practicing Excellence: A Physician’s Manual to Exceptional Health Care
3:15 p.m. – 3:30 p.m.	Refreshment Break
3:30 p.m. – 5:00 p.m.	Physician Coaching: Train the Trainer Part 2