95 Minute Workshop

Session Title: ACI & eHealth NSW Patient Reported Measures Workshop
Time of Presentation: 1.00pm - 2.35pm, Tuesday 30 April 2019
Presenter: Melissa Tinsley, A/Manager, Audit & Improvement, Agency for Clinical Innovation
Co-presenter 1: Christen Stubbs, A/Manager, Health Outcomes, Agency for Clinical Innovation

Presentation Summary: This workshop will provide participants with information about the NSW Patient Reported Measures (PRMs) Program and demonstrate how technology is being used to capture, report and help improve patient experiences and outcomes. The session will emphasize the importance of co-design and the significant contribution of consumers. It will include an interactive IT demonstration, workshop activities (small group/facilitated discussion) for collecting and using PRMs, videos and access to consumer eLearning module. Participants will leave with an increased idea about how PRMs can be embedded into their current workflows/services and the benefits to consumers.

**This Workshop is repeated from Day One**

95 Minute Workshop

Session Title: What are the Barriers and Enablers of Patient Centred Care?
Time of Presentation: 1.00pm - 2.35pm, Tuesday 30 April 2019
Presenter: Bradley Lloyd, Program Coordinator, Patient Centred Care, Clinical Excellence Commission (CEC)
Co-presenter 1: Kay de Ridder, Program Manager, CEC
Co-presenter 2: Mark Elkins, Research Education Consultant, Centre for Education & Workforce Development, SLHD Co-presenter 3: Lesley Innes, Director, Centre for Education & Workforce Development, SLHD

Presentation Summary: In this session, we will explore key factors impacting on patient centred care (PCC). An Australian study published in Nov 2018 by the presenter will be used to provide a case study of what clinical and non-clinical managers perceive to be the limiting and enabling factors. Delegates will have the opportunity to reflect on the findings in relation to their own settings, and work together to develop targeted PCC improvement strategies.