Energesse specialises in improving the patient experience and customer experience for organisations in the health and care sectors. We combine the thought leadership of industry experts such as Dr Avi Ratnanesan, with world leading MES Experience patient survey technologies to improve the patient experience.

Our ‘6 E Framework’ also provides a simple authentic process to help you understand ‘WHY’ your patients or customers are dissatisfied and complain. Our advisory support helps you adapt products and services to improve experience scores, quality and safety measures as well as compassionate care.

          

Patient Opinion is an independent, not-for-profit organisation which runs an award-winning website, to carry the voices of patients and carers into the heart of health services.

Patient Opinion makes it safe, simple and effective for patients and carers to give feedback about their health care, and for health service providers to respond to and make use of feedback for service improvement.

The result is issues resolved, relationships restored, complaints avoided and services improved, all in real-time and at low cost, right across Australia.

Cemplicity’s goal is to transform health services so they deliver better quality to patients, more efficiently.

We do this by enabling every single patient to give feedback on their experiences and health outcomes, then bringing the insight, in real-time, to sector funders, decision-makers and frontline teams so they act to improve.
           
             

EIDO Healthcare produces high-quality endorsed patient information leaflets to aid informed consent. Our leaflets improve the doctor-patient relationship, reduce the risk of litigation and increase patient satisfaction.

Patients need to be properly informed so that they can share in the decision-making process. Clinicians need support in order to provide timely and comprehensive information to their patients.