Forum Cancellation and Refund policy
Cancellations must be received in writing – mail, email or fax – to Leishman Associates. Cancellations will not be deemed to be received until you have written confirmation from Leishman Associates. If you have not received acknowledgement within two business days, please contact the Forum Managers – Leishman Associates on (03) 6234 7844.

If you are cancelling any or all aspects of your booking: registration and/or accommodation, this can be done with one correspondence to Leishman Associates.

Cancelling your Forum Registration
Cancellations postmarked on or before, 4 October 2013, will incur a fee of 50% of the registration amount. No refunds will be made for cancellations for the forum postmarked on or after 4 October 2013, however substitutions may be accepted.

Accommodation Terms & Conditions
Please book your accommodation when registering your attendance for the forum, this can be done by using the online form or by sending an email to Leishman Associates. To confirm your booking, your supplied credit card will be transferred to the hotel you have selected. The hotel may choose to charge your card with the whole amount of your room charges or one night as a deposit prior to your arrival. They may also choose to charge your supplied card on check in, this will depend on the hotel. If you arrive 24 hours later than your indicated arrival day you may find that you have forfeited one night’s accommodation as a cancellation fee. Please note that some hotel cancellation policies may require 100% of the total booking amount to be paid for any cancelled rooms. If you would like to find out the terms and conditions of the hotel which you are staying at, please email kate@leishman-associates.com.au.

If you need to cancel your accommodation booking within 30 days of your arrival date, any refund whether cash or credit card, will be subject to the hotel cancellation policy. You must contact the hotel directly for any applicable refund. Therefore no accommodation refund can be guaranteed within 30 business days of the forum. Please note that there are surcharges on credit card transactions at most hotels; please contact your hotel directly if you wish to know their individual rates.

If you alter your accommodation booking after you have checked in, please deal directly with the hotel. If you arrive 24 hours later than your indicated arrival day you may find that you have forfeited your deposit.

Late Registrations
Registrations for the forum will close one week prior to the starting date to enable appropriate pre-forum preparations. However, late registrations will be accepted onsite. Delegates who choose to register onsite will be required to pay for all related costs immediately, via cash, the provision of a cheque or credit card number. Receipts will be sent to the delegate concerned after the forum.

The organisers cannot guarantee that collateral, such as satchels, will be available to late registering delegates. In addition, there is a risk that social program functions may be fully subscribed. This policy has been implemented to enable a greater efficiency in the coordination necessary during the lead-up to the forum, and to ensure the most enjoyable forum experience possible for everyone involved.

Insurance
Registration fees do not include insurance of any kind. It is strongly recommended that participants take out their own general travel insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses.

The Insurance should cover loss arising from the cancellation of the forum by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility is taken by the forum managers for any person not holding insurance.