| Monday, January 21, 2013 | |
 10:30 am - 10:45 am | Opening Remarks, Introduction, Sponsor Recognition |
| 10:45 am - 11:15 am | Presentation 1: Leadership and Strategic Planning -- Bill Saint Strong leadership and the discipline to remain consistent through trying times and boom times, allows builders to have a strategic edge. Strategic planning helps to smooth rough seas in trying times and take advantage of opportunities when the timing is right. These two concepts are brought to life with real life examples from an NHQ winning builder, as well as sharing several simple strategies to implement today for immediate results. |
| 11:15 am - 12:15 pm | Presentation 2: Process Management and Customer Satisfaction -- Charlie Scott Today's home building is more diverse than ever before with home builders using diverse strategies and company specific processes to build great homes and great customer relationships. This session will use NHQA applicant's (and other examples) to illustrate today's diversity in process management, and how these home builders ultimately achieve outstanding customer satisfaction. |
| 12:15 pm - 1:15 pm | Lunch and Networking |
| 1:30 pm - 2:30 pm | Guest Speaker: Erik Pekarski -- IBACOS The Next Decade: Our future buyers and the power of brand
Buyers are changing, and while nothing comes easy in today’s homebuilding market, differentiating your brand is only going to get harder. It’s going to take discipline, creative swagger, and an obsessive approach to knowing the buyer to build superior relationships.
Brand is a promise, an experience and a memory. Better relationships—and STELLAR repeat and referral business—relies on impacting all three. |
| 2:30 pm - 3:00 pm | Presentation 3: Construction Quality and Trade Relations -- Scott Sedam The National Housing Quality Award was inspired by the Malcolm Baldrige National Quality Award (MBNQA), which grew out of America’s desperate need to restore quality in the 1980’s. The core focus of both the NHQA and the MBNQA was and always will be – quality. The Construction Quality section of the NHQA is thus at the heart of the process and achieving the top level of quality is simply not possible without exceptional Supplier/Trade Relations. Scott Sedam, well-known industry consultant, author, former Baldrige Award Examiner and long-time NHQA judge, show you what America’s best builders do to garner top scores in these sections. |
| 3:00 pm - 3:15 pm | The NHQ Award Application Process |
| 3:15 pm - 4:45 pm | NHQ Award Winner Panel Discussion -- The Four 2012 NHQ Winners |
| 5:00 pm - 7:00 pm | Free Time and Networking |
| 7:00 pm - 9:00 pm | Builder of the Year and NHQ Award Dinner Smith & Wollensky 3767 Las Vegas Blvd. S. | Las Vegas, NV 89109 |
| Professional Builder's Benchmark Conference |
| Monday, January 21, 2013 |
| 10:30 am - 5:00 pm |
| Las Vegas |
