Reporting an Emergency
In order to contact emergency services, guests are reminded to use the following process:
Dial 0 – Communicate the emergency to the telephone operator who will call 911 - the phone displays the meeting room name and room number, which will be confirmed. The guest(s) are asked to stay with any person who requires emergency attention.
If an ambulance is called, they will be met at the front door by Bellman and an elevator is placed on service for the paramedics, who will be escorted to the room.
Guests are reminded not to contact 911 directly. All calls to report an emergency must be placed through the telephone operator. Please dial 0 for assistance.
Responsibility in an Emergency Situation
All associates are trained on their individual responsibilities during an emergency situation. In the case of an emergency, the following individuals will take complete charge of all procedures before, after and during the emergency situation.
1. Hotel Manager
2. Director of Food & Beverage
3. Director of Housekeeping
4. Manager on Duty (Evening & Weekend)
Emergency Equipment
The Hotel is equipped with the following tools to ensure the safety of guests and associates:
- State of the art early warning fire, smoke detection and sprinkler system.
- An auxiliary power source for emergency lighting as well as all line safety features, such as the emergency fire pump.
- Manual fire alarm pull stations are located throughout the Hotel.
- Speakers are installed in each guest floor hallways, function room areas, in all back of the house areas, all corridors and public areas.
- Kitchen hood extinguisher systems, hand held fire extinguishers, and fire hose cabinets throughout the building.
- Strobe lights are also installed in 7 accessible guest rooms
Fire Alarm System
The alarm system is divided into two (2) stages:
a. First Stage: Alarm sounds at 60 tones/minute
b. Second Stage: General alarm (Evacuation) - alarm tone at 120 tones/minute.
At the sound of the first stage bell, announcements will be made regarding the location of the fire and evacuation instructions regarding full evacuation of the floor of the fire, as well as those floors directly above and below.
If asked to evacuate, do not use the elevator.
There is a stairwell located at each end of the guest hallways, as well as in our meeting and public spaces. Hotel Associates, designated with a red “staff” armband will be located at the exits to assist in the evacuation process.
If weather does not permit for hotel guests and associates to remain outdoors during the investigation of the emergency, you may report to the lobby of the Ottawa Marriott, located at 100 Kent Street.
Accessibility
Guest who require assistance in evacuating the building are to report themselves to the telephone operator, by dialing 0. In the case of evacuation, our team will coordinate the safe evacuation of any guest or associate with the fire response team.
First Aid
If a guest requires first aid, Dial 0 – Communicate the emergency to the telephone operator who will communicate with our First Aid team, and dial 911 if necessary - the phone displays the meeting room name and room number, which will be confirmed. The guest(s) are asked to stay with any person who requires first aid attention.
There are eleven associates who are first aid certified, all of whom are responsible to carry a radio when on site to ensure timely communication if necessary.
First aid boxes are located in each department, and are accessible by all associates.
There are two defibrillators located in the hotel, one in the Health Club and a second at the Front Desk.
