The Industry Insight Sessions of the EURO ICT Forum will be held on Wednesday afternoon, 28 October from 15:00 until 18:00.

All morning SITA and other industry experts will be at your disposal and business discussions tailor made on your requirements.

Insight Sessions Themes:

The connected aircraft. The future of in-flight communication

With entire fleets of connected aircraft now being deployed, the on-board passenger experience has the potential to be truly personalized. Passengers will be connected throughout the flight - but realizing the vision of in-flight personal service demands much more than on board Wi-Fi. Designing digital services onboard will need to include the cabin and flight crew to ensure new heights of passenger satisfaction are achieved. And to make a real difference to the passenger experience, this requires real attention to detail.  This session will highlight the opportunities and challenges ahead.

The Digital Airport. Smart technology. Smarter airports

Giving an airport a true sense of place, and de-stressing passenger processes, are significantly influencing airport IT strategies. And the options for digital experiences are broadening.  From way-finding, to retail, to cultural experiences & entertainment, airports are applying IT in new ways to engage with the connected traveler. This session will explore how airports are seeking to leverage IT to make time spent at the airport less stressful, more enjoyable and memorable.