James W. Southerland
First Choice Repair, CEO
James W. Southerland, Jr. is the CEO of the First Choice Repair Program (FCRP), which he founded in 2003. First Choice Repair specializes in managing and providing access to a national network of certified and credentialed roofing, siding and gutter contractors that allow Property Insurance Carriers the capability of offering qualified restoration services to their policyholders – Managed Repair. FCRP manages the entire process including, performance, quality assurance, costs and customer service. FCRP provides this service for both daily and catastrophe related property claims and is the only company offering a solution of this nature for large-scale catastrophes. Through their proprietary systems and management techniques, FCRP is able to provide efficient and timely repairs, while enhancing the customer service experience.
Southerland has been a pioneer in the industry since 1994 when he founded the Property Insurance Industry’s first Managed Repair Company, The PRISM Network, Inc., which was eventually sold to Crawford and Company.
Southerland is a Florida native receiving his BS and MBA degrees with an emphasis in Finance from Florida State University in 1981. Upon graduating, he joined Andersen Consulting in Atlanta and proceeded to work in various public and private sectors, including The Federal Reserve Bank and Memorial Healthcare System.
First Choice Repair, President & COO
Jason Young, Keynote Speaker
Former Senior Level Customer Service Training Manager of Southwest Airlines
ITEL , Director of Business Development
The ITEL APP: Bring the Lab with You on Roofing and Siding Claims
Accurence, INC., Customer Development Partner
American Family Mutual Insurance Company, Manager of Catastrophe Department
Bruce has worked for over twenty-four years in the property restoration and claims arena. Prior to American Family Insurance, Bruce worked as a general contractor with his own contracting firm as well as with Paul Davis Restoration Specialist. He has worked for Atlanta based Crawford & Company handling property and catastrophe related losses. He started his career with American Family Insurance as a field property adjuster in Toledo, Ohio. He was also a property claims manager for American Family Insurance in Columbus, Ohio. Bruce transitioned to the American Family Catastrophe Team in 2001 and is currently head of the department. He lives with his wife Cathy in Shakopee, Minnesota. They have three adult sons who live in Annapolis, Maryland, Lambertville, Michigan, and Eden Prairie, Minnesota, and a daughter who lives in Greenville, South Carolina. Bruce and his wife will be moving to Madison, Wisconsin, to American Family’s National Headquarters.
Allstate Insurance Company, Home Office Staff Claim Manager
Staying Competitive and Winning Jobs through Technology
MICA , CEO and Founder
Managing Water Mitigation Programs Efficiently Through Technology
Raj Goswami is the CEO and founder of MICA Software. MICA, Mitigation Industry Control Application, is a mobile software designed to make managing mitigation programs easier. MICA is a subsidiary of BuildFusion, Inc. which Raj founded in 2003. BuildFusion, Inc. provides custom technology solutions to companies in multiple fields such as transportation, health care, franchise operations, etc. and has been developing software solutions for the restoration industry for the last 9 years. Prior to founding his own company, Raj worked as an IT consultant for Fortune 500 companies. Raj holds a Masters in Engineering from the University of Texas at Austin. He resides in Northeast Florida.
Xactware , Director of Development
Xactimate 28: Estimating Across Platforms
The Hartford Insurance Group, Assistant Vice President Property Claim Practices
Robert Nadeau attended Central Connecticut State College where he earned a B.S. in Industrial Education. He has years of experience in the insurance claims industry, serving at Aetna Life & Casualty, Blue Ridge Insurance Company, and The Hartford. With The Hartford, Robert worked as a Northeast Regional Claims Manager from 2000-2003, overseeing hundreds of millions in claims payments and expenses. He created a collaborative and high performing team of diversely experienced staff that consistently achieved best-in-class business results related to operational strategies and initiatives. In his current role as the Assistant Vice President Property Claim Practices at The Hartford Insurance Group, Robert has worked to establish continuous quality improvement processes and develop responses to emerging environmental claim issues within the property arena. Robert has a proven, successful track recordeaud driving critical business, financial, and team results. He has extensive expertise in strategic and innovative tactical initiatives that support business objectives with a customer service focus.
Chris " LC" Nussbeck
Accurence, Customer Development Partner
Chris Nussbeck, “LC” is a Partner at Accurence and focuses on contractor development by helping roofing contractors avoid common pitfalls and create long-term sustainable roofing operations. He has dedicated his life to the roofing storm industry beginning as a loader at a supply facility, then seeking education and becoming the first US citizen to be certified by Canadian roofing installation bodies. He leveraged his knowledge and energy to become a great salesman, lead and train teams, ran a group that completed over $100 million in re-roofing after seven hurricanes devastated the Florida peninsula in 2004 and 2005, and ultimately started and sold Aspen Contracting, the most successful national brand for disaster restoration roofing completing over $100 million in storm services in the 2011 season. His calls for higher standards and innovation in the storm damage roofing industry have appeared in Contrator Managzine, Roofing Contractor Magazine, MIRCA and numerous other national and regional trade publications.