| Derek Burleton Vice President & Deputy Chief Economist Derek is Vice President and Deputy Chief Economist for TD Bank Group. In his role, he leads a team of economists that provides leading analysis on the Canadian economy and financial markets. Each year, he travels extensively across Canada, speaking at more than 50 events on economic and financial developments. As a respected commentator, Derek has been quoted by many media outlets – including the Globe and Mail, Financial Times and the Economist. He also is frequently interviewed on the radio and television. Derek maintains a strong interest in Canadian public
policy issues, and has written substantive reports on
health care sustainability, education and immigration
reform. He participates in a number of advisory and
steering committees both internal and external to TD Bank
Group and currently serves on the Board of the Toronto
Association of Business Economists (TABE).
Derek Burleton received his Bachelor of Commerce from
Queen’s University and an M.Sc. in Economics from the
London School of Economics.
Derek has fifteen years of experience as an economist in
the financial industry
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| Candace Chartier CEO Candace Chartier is the Chief Executive Officer at the Ontario Long Term Care Association, Canada’s largest long term care association representing a full spectrum of charitable, not-for-profit, private and municipal long term care operators. She is a strong leader, effective communicator and practiced health care professional who leads and delivers results on wide ranging and complex projects. Candace is a strong advocate for long term care and actively involved in leading health care transformation.
As a Registered Nurse with nearly 20 years of experience in front line and management roles in Ontario long term care homes, Candace speaks with passion about the important roles long term care homes are playing to care for an increasingly medically complex and growing seniors population, and about her personal commitment to high quality care and dignity for Ontario’s seniors.
Her current involvement includes participation on the Ministry of Health Health System Funding Reform Steering Committee; Ministry of Health Long Term Care Stakeholder Liaison Committee; Change Committee; Health Quality Ontario Partnership Table; System Strategy Council; Ontario Health Providers Alliance; Multi Sector Rural Health Hub Advisory Panel; Nurse Practitioner Advisory Expert Panel; and Cancer Care Ontario Advisory Panel.
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| Dipika Damerla Associate Minister of Health and Long-Term Care Dipika Damerla was first elected to the Ontario legislature in 2011 as the MPP for Mississauga East-Cooksville. She was re-elected in 2014. Damerla currently serves as Associate Minister of Health and Long-Term Care, responsible for Long-Term Care and Wellness. Damerla was a senior policy advisor to the Minister of Economic Development and Trade before becoming an MPP. She has served as Parliamentary Assistant to the Minister of Tourism, Culture and Sport, the Minister Responsible for the 2015 Pan/Parapan Games, the Minister of Community and Social Services, and the Minister of Infrastructure.
Before getting involved in politics, Damerla was a reporter at OMNI TV, where she covered local issues in the GTA. Damerla began her career in the financial services sector and has worked at two of Canada’s largest banks.
She earned her MBA from the Rotman School of Management at the University of Toronto and her chartered accountant designation in India.
Damerla’s extensive community involvement includes volunteering with Carassauga and founding the clothing drive Vastra Daan. She is a proud mother and longtime resident of Mississauga.
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| 0 | Terri Donovan Specialist, Quality Improvement Plans
Terri recently became a volunteer Board member for her local CHC the Brock Community Health Centre. She has a degree in Phys Ed / English from Wilfrid Laurier University, a post graduate Certificate in Quality Management from University of Manitoba, and also recently passed her Lean Six Sigma Black Belt exam in February. For the past 2 years Terri has worked as a Quality Improvement Plan Specialist where her main role has been reviewing and analyzing hospital and primary care QIPs and providing a suite of supports to those sectors to help develop and submit QIPs. This past year she has also been lead for the development of the online QIP submission tool the Navigator. She will continue to be lead on the Navigator as it’s currently being built for the LTC and CCAC sectors, and continue to be a Quality Improvement Plan Specialist and resource for the Northern Region of the province (NSLHIN, NELHIN, NWLHIN). |
| Lee Fairclough VP of Quality Improvement Lee Fairclough is HQO’s Vice-President, Quality Improvement. She has a diverse background, with experience in health delivery as a radiation therapist, health research and informatics, systems planning and policy, leadership and institutional board membership. Previously, Lee was Vice-President of Strategy, Knowledge Management & Delivery at the Canadian Partnership Against Cancer (CPAC) and member of the executive team that established the organization in 2007. She served as Director of the Toronto Regional Cancer Programme, and Director of Informatics and Administration, Clinical Research Unit at Princess Margaret Hospital, UHN. Ms. Fairclough was also a member of the Advisory Board of the Institute of Health Services and Policy Research (IHSPR), and as a Board member of Unison Health and Community Services.
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| Susan Fitzpatrick Associate Deputy Minister, Delivery and Implementation Susan Fitzpatrick is the Associate Deputy Minister, Delivery and Implementation, Negotiations and Accountability Management Division, Ministry of Health and Long-Term Care. Susan has worked for the Ontario Public Service since 1982. She has progressed through a number of roles including Manager, Director of Provider Services Branch and Executive Director, Negotiations and Accountability Management. Susan is responsible for a large health care programs portfolio including health services, primary care, health quality and provincial programs with transfer payments of more than $13.1 billion and 350 staff. She has developed strategies and mandates to address key government priorities and negotiate innovative performance-based funding arrangements, restructuring relationships, and transforming the way business is conducted.
Susan has a Bachelor of Arts, Honours Business Administration from the University of Western Ontario and a Master of Public Administration from Queen’s University.
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| Hana Gartner Award-Winning CBC Journalist For over three decades, Hana Gartner travelled the nation and the world on behalf of CBC Television. One of Canada’s most respected journalists, Gartner shares stories from her distinguished 35-plus-year career―drawing on her encounters with everyone from Prime Ministers to contract killers. Hana has taken them all on, the corrupt and the inept, all the while exploring and exposing that which makes us human and inhumane. Gartner joined CBC in 1974, and became host of CBC Radio's This Country in the Morning in 1976. The following year, she moved to television, as a co-host of both the CBC's local newscast in Toronto and then the network's afternoon public affairs program Take 30. In 1982, she became co-host of The Fifth Estate. She was later given an interview series, Contact with Hana Gartner, and in 1995 she became the co-host with Peter Mansbridge of The National. Gartner hosted the magazine portion of the program which consisted of interviews, extended features, and documentaries. Gartner left The National to return to The Fifth Estate in 2000, remaining with the program for the next 11 years until her retirement.
Gartner has won five Gemini Awards, and has been nominated 18 times in Gemini hosting, anchoring, and interviewing categories during her career. She has also twice won Gemini’s prestigious “Gordon Sinclair Award” for excellence in broadcast journalism. In 2011, she was presented the Michener Award for her investigation into the life and death of a troubled teen who died while in the Federal custody.
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| Jim Handyside Advanced Curriculum Lead, Institute of Health Policy, Management and Evaluation, University of Toronto Jim is a consultant in healthcare safety and quality improvement and principle of Improvision Healthcare Inc, a company he formed in 1995. Jim has worked for the past twenty five years helping healthcare organizations make improvement through advice, education, coaching and project management. Jim holds a BSc. in Human Kinetics and worked for ten years applying ergonomics and human factors research to safety with Ontario Hydro and St. Joseph’s Health Care, London. He is the lead curriculum coordinator for IDEAS, an Ontario-wide learning program designed to raise the capacity for quality improvement. Jim is the former quality improvement director for Vermont Oxford Network's NICQ projects and quality improvement lead for several Ontario improvement collaboratives. He has served as an instructor for many formal courses in quality improvement since 1992. Jim holds certificates in quality management, safety, Lean Healthcare and education and is a lifelong learner committed to translating state-of-the-art know-how into sustainable improvement in safety and quality. He is an accredited instructor for Edward de Bono’s Six Thinking Hats® and Lateral Thinking: Fast track to Creativity®, Canadian instructor and distributor for the Friday Night at the ER® systems thinking learning game and certified trainer and network member for Team Management Systems.®
Recent publications include a chapter, on Human Factors and Safety in Ventilator Management in Assisted Ventilation of the Neonate (5th Ed.) and an article in Clinics in Perinatology on Human Factors and Quality Improvement.
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| Genevieve Lukenda-Lund BSc, MBA. Lean Black Belt Gen is the founder of GLL Consulting, a boutique consultancy dedicated to delivering sustainable change by engaging employees at every level of the organization. Her expertise lies within strategy and operational effectiveness with an emphasis on making change stick. Her transformational experience is approaching the 15 year mark and spans 7 different countries. She's dedicated the last few years to long-term care where she works closely with the homes to build confidence and competence in problem-solving. Gen has built a large toolbox of resources and methods dedicated to process and quality. | |
| 0 | Patsy Morrow Improvement Advisor Professional Patsy has over 12 years’ experience working in the health care field – from financial and program policy development at the Ministry Health and Long-Term Care to coaching front-line quality improvement teams for various healthcare providers at Health Quality Ontario. Patsy has worked with provincial-level quality
improvement initiatives such as the Pressure Ulcer Awareness and Prevention Collaborative, Residents
First, Behaviour Supports Ontario and bestPATH, coordinating efforts at the local, provincial and LHIN
(Local Health Integration Network) level. Patsy has coached healthcare teams in the completion of efforts
targeted at the improvement of clinical outcomes for residents, clients and patients, and has conducted
Lean training to groups and individuals in various sectors, including healthcare. The development and
delivery of quality improvement curriculum to increase the capacity of Quality Improvement Coaches and
their clients has also been a key area of interest.
Patsy is an Improvement Advisor Professional, accredited by the Institute for Healthcare Improvement
in Cambridge, Mass. She is also pursuing her Master's in Leadership (Health Specialization) at Royal
Roads University.
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| Deborah Rothenberg Director of Operations Deborah Rothenberg is the Director of Operations for both L'chaim Retirement Home, Dementia Support Seniors Day Centre and Dementia Support Consulting. Deborah spearheaded the implementation of the Montessori Methods for Dementia at both the Retirement Home and Day Centre with tremendous success followed by many LTC facilities and Hospital. Following ten successful years as Administrator at Maimonides Private School in Florida, where she developed unique educational experiences that allowed children to grow at their pace focusing on their strengths, Deborah's passion for education and identifying individual's talents has crossed over to dementia care. Deborah is passionate about changing the way we care for those with dementia and has gained the respect of many by successfully putting into practice the Montessori Methods with inspiring results. More recently Deborah's success in dementia care has also captured the attention of various media outlets and industry key decision makers.
As a dynamic speaker Deborah captivates her audience with rich content, solid strategies, practical tools in an interactive setting, blended with passion and warmth that ties it all together.
Deborah is also an active board member of the Memory Loss Foundation as well as a member of the North York Elder Abuse Prevention Network.
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| Dr. Joshua Tepper MD, FCFP, MPH, MBA President & CEO Dr. Tepper is a family physician and the President and Chief Executive Officer of Health Quality Ontario (HQO). Previously, Dr. Tepper served as the first Assistant Deputy Minister (ADM) at the
Ministry of Health and Long-Term Care, Health Human Resources Strategy Division. He
was also the inaugural Vice President of Education at Sunnybrook Health Sciences
Centre, a senior medical officer for Health Canada, an adjunct scientist at the Institute
for Clinical Evaluative Sciences (ICES), and a research consultant for the Canadian
Institute of Health Information (CIHI).
Dr. Tepper has a degree in Public Policy from Duke University, a Masters of Public
Health from Harvard, and an MBA from the Richard Ivey School of Business
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