Faith Adams, Analyst
Coverage: customer experience (CX) measurement, customer-centric culture, CX maturity.

Nick Barber, Analyst
Coverage: customer experience digital content, mobile video, video advertising, web conferencing.

Gina Bhawalkar, Principal Analyst
Coverage: user experience (UX), UX organization, UX design technologies, journey mapping, personas, UX in the retail financial industry.

Kathleen (Thompson) Byrne, Manager, TEI Consulting
Coverage: customer experience, value of CX, and CX improvement projects.

Ellen Carney, Principal Analyst
Coverage: digital insurance strategy, digital insurance customer journey.

Alyson Clarke, Principal Analyst
Coverage: cross-channel and digital strategy for wealth management and banking.

Gina Fleming, Manager, Data Science
Coverage: consumers’ digital, mobile, and technology behaviors.

Ryan Hart, Principal Analyst
Coverage: customer-centric service design, mobility, experience creation, localization, cx organizational transformation.

April Henderson, Analyst
Coverage: helps B2B marketers and technology providers better understand and engage with their customers by working with them to create content marketing strategies and assets driven by objective research and data.

Andrew Hogan, Senior Analyst
Coverage: digital experience design, user interface (UI) design, user experience (ux) design.

TJ Keitt, Senior Analyst
Coverage: enterprise collaboration platforms, CX management, CX enablement, employee experience.

Anjali Lai, Senior Data Analyst
Coverage: Forrester Consumer Technographics, customer experience measurement

Brendan Miller, Senior Analyst
Coverage: retail digital transformation, consumer insights, payment technology, eCommerce trends.

Rick Parrish, Principal Analyst
Coverage: customer centricity, customer experience index (CX Index), customer experience management, customer journey.

Nick Phelps, Sr Market Impact Consultant
Coverage: helps B2B marketers and technology providers better understand and engage with their customers through custom marketing content driven by objective research.

Kelly Price, Analyst
Coverage: customer centricity, customer experience management, personas & scenarios, usability testing, user experience.

Brandon Purcell, Principal Analyst
Coverage: business intelligence, customer analytics, customer intelligence, data management, data mining, and text analytics.

Karen Rubenstrunk, Executive Partner
Coverage: works with CIOs, chief digital officers, chief technology officers, and other technology executives and their teams to advance their major initiatives, with a special focus on creating customer-obsessed strategies that drive business growth.

Babs Ryan, VP, Consulting Director
Coverage: retail, big ideas, customer experience.

Bret Sanford-Chung, VP, Executive Partner
Coverage: branding, marketing.

Maxie Schmidt-Subramanian, Principal Analyst
Coverage: CX measurement, CX business impact and ROI, customer feedback management.

Ruth Steinberg, VP, Consulting Director
Coverage: marketing and strategy consulting practice, which provides research-based consulting services to businesses, helping them leverage Forrester's proprietary research and expertise to meet the ever-changing needs and expectations of their stakeholders.

Fiona Swerdlow, VP, Research Director
Coverage: helps retail professionals optimize sales, service, and customer journey strategies across channels.

David Truog, VP, Research Director
Coverage: focused on helping CX professionals deliver more effective, easier, and more enjoyable customer experiences.

Joana van-den-Brink-Quintanilha, Principal Analyst
Coverage: digital customer experience, customer journey mapping, Forrester CX Index Europe.