About The Forum | Who Attends | Registration | Content & Sessions | Event App
ABOUT THE FORUM
What is CX NYC
2018?
CX NYC
2018 Forum is Forrester's flagship CX event, bringing together 1200+ customer experience
leaders from retail, financial services, media, healthcare, and more to
discover, discuss and shape today's marketing landscape. At CX NYC 2018, you'll
learn how to deploy deep customer understanding to discover completely new
business opportunities, expand customer relationships into new verticals, and
explosively grow revenues.
When and where will CX NYC 2018 take
place?
The main
program of CX NYC 2018 will take place on June 19-20, 2018. Pre-Forum workshops
and programs will occur June 18. All sessions will be held at:
1335
6th Avenue
New
York, NY 10019
Where do I book my stay?
Attendees are responsible for booking their own rooms at
the New York Hilton Midtown. The room block has sold out, but the hotel still has availability. To reserve your room, click here, or call 212-586-7000.
Can I suggest a speaker for the
conference?
Yes, you can suggest a
speaker before April 19th by visiting our speaker application form here.
When will the speaker schedule be
published?
We
endeavor to publish a program outline in early 2018, which will allow you to
understand how our content will be structured in terms of topic and timing. A
final program will be published at least one month prior to the
forum.
How can I become a sponsor and/or
exhibit at CX NYC 2018?
Visit
our Sponsors tab above, send our sponsorship team an e-mail at
sponsorships@forrester.com, or call us at +1 888.343.6786, and a member of the
team will get back to you as soon as possible.
I’d like to attend as a
journalist. Do you offer press passes?
We offer
complimentary press passes for certain media outlets. Contact press@forrester.com
to learn more.
WHO ATTENDS
This Forum is relevant to people of all
roles and titles who are responsible for the design and delivery of CX. If you
are responsible for or are working on some of the following, you should
attend:
- Customer Experience Strategies
- Customer Experience Management
- Customer Experience Measurement and Analysis
- Customer Understanding
- Customer Journey Mapping and Analytics
- CX and Brand
- Customer Data Insights & Analytics
- Design Thinking
- User Experience Design
- Data Security, Privacy & Trust
- Personalization
But don't
stop there! Speak to one of our team members to find the best fit for you at
our event. Email us at events@forrester.com or call us at +1.888.343.6786. A
dedicated member of our team will learn more about what you are working on and
will be sure to point you in the right direction.
REGISTRATION
Forrester
events are open to the public. Current Forrester clients may have access to
forum tickets as part of their overall account relationship. If you are a Forrester client, click here for
details on how to activate your account tickets.
How can I purchase a
ticket?
Click
"Register" above. Select the "I need to purchase ticket(s)"
option. You can purchase one ticket, or continue to add additional attendees
before you complete your registration profile(s)and enter payment information.
All attendees will receive a unique confirmation email with their unique
reference number.
How much do tickets
cost?
Our
standard ticket pricing is:
Client
Pricing:$2,350
Non-Client Pricing:
$2,550
Government, Education, and Non-Profit:
$2,250
Purchasing a ticket before our Super Early Bird
deadlines can save you money -- typically $500 up to 10 weeks in advance or
$200 up to six weeks out. No code is required to qualify for the early
rates.
Are there any discounts for
group tickets?
Yes, we
offer a "4 for 3 Package". When three colleagues from the same
company register for an event at the same time, a fourth colleague may attend
free of charge. This discount applies to credit card or
check payments only. Group discounts cannot be combined with other offers,
including Early Bird and sponsor rates. This promotion can be redeemed by using
the promo code "4FORR3".
Subsequent cancellation of any paying member of the
team will result in a charge for the free
attendee.
For
other group sizes, send an inquiry to events@forrester.com listing the event,
the number of people who want to attend and any budgetary requirements. A
dedicated event sales representative will be in contact within two business
days with options.
When is the latest I can purchase
tickets online?
Tickets
for Forrester events tend to sell out in advance. Please don't wait too long
with purchasing a ticket if you are sure you want to
participate.
Can I split my ticket with a colleague
or friend?
Each
event registration is for one person only. Event tickets may not be split or
shared.
Can I transfer my purchased
ticket to someone else?
Up to
four weeks in advance, tickets purchased for a specific event can be
transferred to a colleague. Please see your confirmation email for
instructions on how to update your reservation details or switch your registration
to a colleague. Or email events@forrester.com for help.
Can I get a refund if I am unable to
attend?
If written notice of cancellation is
received by Forrester more than four weeks prior to the date of the event,
Forrester will refund 100% of the registration fee. If written notice of
cancellation is received less than four weeks but more than two weeks prior,
Forrester will refund 50% of the fee. Cancellations received by Forrester less
than two weeks prior cannot be refunded. Please note that, in the event of
ticket cancellation, Forrester is not responsible for your travel plans, hotel
reservations, or for any other costs incurred by or associated with your
cancellation.
Can I transfer my
registration to another event?
If you are unable to attend and want to transfer
your ticket to a different Forrester event, please email events@forrester.com
to inquire which events the ticket may be valid for.
How can I get a letter of
invitation for a visa?
Please
send an e-mail request to events@forrester.com to ask for the documentation. We
require payment for your tickets before we send you an invitation.
CONTENT AND SESSIONS
How is content structured at CX NYC
2018?
Content
at CX NYC is structured around four different session
types:
Keynotes: Forrester Analysts
and industry thought leaders take to the main stage over the course of two days
to deliver inspirational, forward looking presentations centered around our
core themes.
Forrester Quick Takes:
Breakout sessions that will help you determine how
to react to significant market events with objective analysis and perspectives.
Listen to our expert analysts converse with one another on topics such as GDPR,
intelligent agents, blockchain and more.
Building
Blocks: Tightly focused breakout sessions
on key technologies and techniques for the CX professional, presented by
Forrester and select partners.
Deep Dives: Long-form,
in-depth explorations of key issues and challenges, led
by Forrester analysts and defining new best practices from innovative CX professionals.
What is the format of the Forum?
Keynote
sessions take place on our mainstage with theater-style seating. Quick Takes,
Building Blocks, and Deep Dives take place in smaller rooms and are often set
classroom-style, and are highly interactive.
Are sessions recorded and are session
materials made available to attendees?
All
mainstage sessions are recorded, and most keynote presentations are made
available to attendees. Some speakers however choose to withhold their material
because the content is proprietary or competitively sensitive. Quick Takes,
Building Blocks and Deep Dive sessions are typically not recorded; however,
materials are typically be made available for sharing after the
Forum.
Unless
otherwise noted, all sessions at all Forrester forums are on the
record.
EVENT APP
Once you are
onsite, everything you will need to know about the Forum lives in our mobile
app. Download it from Google Play
or the Apple App Store.
You can use the app to connect with fellow attendees, set up on-site meetings
with peers, schedule 1-On-1 Analyst meetings, and access presentations and new
Forrester reports. For any given Forum, the app will be updated and ready to
use approximately one week in advance.
To login to the app, use your email address and
choose "Use Automatic Login." An email sent to you from
attendeesupport@doubledutch.me. Once you tap the "Automatic Login"
button in your email, you will be prompted to open the Forrester
Events app and are ready to get started.
Note:
Only registered attendees can access the app.