About The Forum | Who Attends | Registration | Content & Sessions | Event App
ABOUT THE FORUM
What
is CX DC
2018?
CX DC
2018 Forum is Forrester's CX event, bringing
together 300+ customer experience
leaders from government agencies and more to
design and deliver a federal digital experience. At CX DC 2018, you'll
learn how to think bigger and dig deeper by
transforming their technology, organizations, customer experience, and
security/privacy practices from the outside in.
When
and where will CX DC 2018 take
place?
The main
program of CX DC 2018 will take place on May 31,
2018. Sessions will be held at:
529 14th St NW
Washington, DC 20045
Where do I book my stay?
Forrester has secured a room block at the Hilton Garden Inn Downtown, 815
14th Street N.W., Washington, District of Columbia, 20005, at a negotiated rate. Attendees are responsible for book their own rooms as needed. Room reservations made by Wednesday, May 9, 2018 will
be eligible for the group rate of $253 plus applicable taxes and fees for
single or double occupancy. The negotiated group rate is based on availability
and applies to reservations for Wednesday, May 30 and Thursday, May 31,
2018.
To receive the group rate, book your stay here or mention "Forrester's CX DC 2018" when you call 202.783.7800.
Can I suggest a speaker for the
conference?
Yes, you can suggest a
speaker before March 30 by visiting our speaker
application form here.
When will the speaker schedule be
published?
We
endeavor to publish a program outline in early
2018, which will allow you to
understand how our content will be structured in
terms of topic and timing. A
final program will be published at least one
month prior to the
forum.
How can I become a sponsor and/or
exhibit at CX DC
2018?
Visit
our Sponsors tab above, send our sponsorship
team an e-mail at
sponsorships@forrester.com, or call us at +1
888.343.6786, and a member of the
team will get back to you as soon as
possible.
I’d like to attend as a
journalist. Do you offer press
passes?
We offer
complimentary press passes for certain media
outlets. Contact press@forrester.com
to learn more.
WHO ATTENDS
This Forum
is relevant to government professionals and others who are responsible for the improvement,
design, and delivery of CX. If you
are responsible for or are working on some of
the following, you should
attend:
- Customer Experience Strategies
- Customer Experience Management
- Customer Experience Measurement and Analysis
- Customer Understanding
- Customer Journey Mapping and Analytics
- CX and Brand
- Customer Data Insights & Analytics
- Design Thinking
- User Experience Design
- Data Security, Privacy & Trust
- Digital Experience
But don't
stop there! Speak to one of our team members to
find the best fit for you at
our event. Email us at events@forrester.com or
call us at +1.888.343.6786. A
dedicated member of our team will learn more about
what you are working on and
will be sure to point you in the right
direction.
REGISTRATION
Forrester
events are open to the public.
Current Forrester clients
may have access to
forum tickets as part of their overall account
relationship. If you are a
Forrester client, click here for
details on how to activate your account
tickets.
How
can I purchase a
ticket?
Click
"Register" above. Select the "I
need to purchase ticket(s)"
option. You can purchase one ticket, or continue
to add additional attendees
before you complete your registration
profile(s)and enter payment information.
All attendees will receive a unique confirmation
email with their unique
reference number.
How much do tickets
cost?
Our
standard ticket pricing
is:
Client
Pricing:$1,495
Non-Client Pricing:
$1,595
Government, Education, and Non-Profit:
$595
Purchasing a ticket before our Super Early Bird
deadlines can save you money -- $200 off if you
purchase a ticket by March 23, 2018. No code is required to qualify for the
early
rate.
Are there any discounts for
group
tickets?
Yes, we
offer a "4 for 3 Package". When three
colleagues from the same
company register for an event at the same time,
a fourth colleague may attend
free of charge. This
discount applies to credit card or
check payments only. Group discounts cannot be
combined with other offers,
including Early Bird and sponsor rates. This
promotion can be redeemed by using
the promo code "4FORR3".
Subsequent cancellation of any paying member of the
team will result in a charge for the free
attendee.
For
other group sizes, send an inquiry to
events@forrester.com listing the event,
the number of people who want to attend and any
budgetary requirements. A
dedicated event sales representative will be in
contact within two business
days with options.
When is the latest I can purchase
tickets
online?
Tickets
for Forrester events tend to sell out in
advance. Please don't wait too long
with purchasing a ticket if you are sure you
want to
participate.
Can I split my ticket with a colleague
or
friend?
Each
event registration is for one person only. Event
tickets may not be split or
shared.
Can I transfer my purchased
ticket to someone
else?
Up to
four weeks in advance, tickets purchased for a
specific event can be
transferred to a colleague. Please
see your confirmation email for
instructions on how to update your reservation
details or switch your registration
to a colleague. Or email events@forrester.com
for help.
Can I get a refund if I am unable to
attend?
If written
notice of cancellation is
received by Forrester more than four weeks prior
to the date of the event,
Forrester will refund 100% of the registration
fee. If written notice of
cancellation is received less than four weeks
but more than two weeks prior,
Forrester will refund 50% of the fee.
Cancellations received by Forrester less
than two weeks prior cannot be refunded. Please
note that, in the event of
ticket cancellation, Forrester is not
responsible for your travel plans, hotel
reservations, or for any other costs incurred by
or associated with your
cancellation.
Can I transfer my
registration to another
event?
If you are unable to attend and want
to transfer
your ticket to a different Forrester event,
please email events@forrester.com
to inquire which events the ticket may be valid
for.
How can I get a letter of
invitation for a visa?
Please
send an e-mail request to events@forrester.com
to ask for the documentation. We
require payment for your tickets before we send
you an invitation.
CONTENT AND SESSIONS
How is content structured at CX DC
2018?
Content
at CX DC is structured around a few different
session
types:
Keynotes: Forrester
Analysts, government speakers, and thought leaders take to the main
stage over the course of the program
to deliver inspirational, forward looking
presentations centered around our
core themes.
Deep Dives:
Breakout sessions that will help
you determine how
to react to significant market events with objective
analysis and perspectives.
Listen to our expert analysts converse with one
another on topics such as customer experience, digital transformation, privacy & trust, and deriving actionable insights from data.
Building
Blocks: Tightly
focused breakout sessions
on key technologies and techniques for the CX
professional, presented by
Forrester and select partners.
What is the format of the
Forum?
Keynote
sessions take place on our mainstage with
theater-style seating. Deep Dives and
Building Blocks take place in
smaller rooms and are often set
classroom-style, and are highly
interactive.
Are sessions recorded and are session
materials made available to
attendees?
All
mainstage sessions will be recorded in a particular format, and most
keynote presentations are made
available to attendees. Some speakers however
choose to withhold their material
because the content is proprietary or
competitively sensitive. Deep Dive and
Building Blocks sessions are
typically not recorded; however,
materials are typically be made available for
sharing after the
Forum.
Unless
otherwise noted, all sessions at all Forrester
forums are on the
record.
EVENT APP
Once you are
onsite, everything you will need to know about
the Forum lives in our mobile
app. Download it from Google Play
or the Apple App
Store.
You can use the app to connect with fellow
attendees, set up on-site meetings
with peers, schedule 1-On-1 Analyst meetings,
and access presentations and new
Forrester reports. For any given Forum, the app
will be updated and ready to
use approximately one week in
advance.
To login to the app, use
your email address and
choose "Use Automatic
Login." An email sent to you from
attendeesupport@doubledutch.me. Once you tap the
"Automatic Login"
button in your email, you will be prompted to
open the Forrester
Events app and are ready to get
started.
Note:
Only registered attendees can access the
app.
