2017 Goodwill Loss Prevention and Safety Conference
 
Sunday 11/12/2017
1:00 pm - 4:00 pmPre-Conference: ALiCE (Alert, Lockdown, Inform, Counter, Evacuate) - Surviving the Active Shooter [More Info]
Violent intruder defense education is needed at every organization to save lives!  The majority of casualties from active shooter events happen within the first four to ten minutes.  The critical gap in time between when Law Enforcement arrives is where the ALiCE program concentrates.   As a result of attending this session, participants will understand the ALICE protocol for responding to an active shooter event and be ready to activate the protocol at their locations.
2:30 pm - 4:30 pmFirst Timer's Session [More Info]
If you are new to Goodwill or this is your first time attending the conference, join us for this information-filled session. Learn how to get the most out of the event and the event mobile app, meet the GILPS leadership team, the Goodwill Industries International (GII) team and other colleagues from across Goodwill. Learn how to navigate the city, areas to visit, key sessions you won't want to miss — and more!
4:30 pm - 6:00 pmWelcome Reception [More Info]
Join your colleagues in a quick and engaging reception to kick off the conference.

Monday 11/13/2017
7:30 am - 8:30 amMember Marketplace LIVE Continental Breakfast [More Info]
Member Marketplace LIVE is the conference tradeshow. More than 30 companies will showcase and demonstrate new products and services. Take a sneak peek at their offerings while enjoying your breakfast.
8:30 am - 9:30 amKickoff General Session: A Sheriff's Account of How to Prepare and Respond to Attacks [More Info]
On June 12, 2016, there was a shooting at the Pulse nightclub in Orlando, killing 49 people and leaving dozens injured. It was one of the deadliest mass shootings in modern U.S. history. Orange County Sheriff Jerry Demings presided over this incident and most recently another workplace shooting. Demings will share his first-hand account of the event and how to prepare for and respond to similar attacks involving an active shooter who may walk through your Goodwill’s doors. *This session will include virtual participation.
9:30 am - 10:00 amMember Marketplace LIVE Networking Break [More Info]
As we transition from one session to the next, catch up with colleagues over coffee and meet a new business partner or two.
10:00 am - 11:00 amOperational Leadership for Extraordinary Impact - Part 1 [More Info]
Goodwill organizations operate in complex, dynamic and constantly changing environments. To succeed, leaders must ensure that strategy, culture and talent management practices are aligned. During this session, attendees will identify the key features of their current environments and develop plans to ensure that their strategies are responsive to their environments. The leadership skills covered in this session will allow participants to implement operational plans at their Goodwills. These plans require the use of data, forecasting and risk management, which are covered in Part II of this workshop.
11:00 am - 11:15 amTransition Break
11:15 am - 12:15 pmAccelerating Loss Prevention and Safety Success with Cloud Software [More Info]

Do you want to execute your loss prevention and safety operations with greater speed and efficiency? Find out how you can optimize your teams with awesome case, incident, audit and team management software. With unique insights gained from years of working with some of the world’s most recognizable brands, find out how Goodwill organizations are consolidating numerous systems and manual processes onto one drag-and-drop configurable cloud software platform. 		Building Partnerships [More Info]

Learn how some loss prevention and asset protection professionals are collaborating with retail leaders. Find out how to get a seat at the table and get leaders on board with creative metrics. 		Occupational Safety and Health Administration (OSHA) Standards Updates [More Info]
An OSHA representative will provide an update on recent changes to OSHA standards and its new electronic reporting requirement. *This session will include virtual participation.
12:15 pm - 2:15 pmMember Marketplace Live Networking Lunch [More Info]
Join us in the Member Marketplace LIVE for a buffet-style lunch and networking with more than 30 companies that are showcasing and demonstrating new products and services. A number of fun and engaging activities will be hosted during this time.
1:00 pm - 2:00 pmMember Marketplace Session of the Day sponsored by Cintas: Participatory Ergonomics – How the front line can help you “Build for the Future" [More Info]
In this session hear how Cintas has put this unique ergonomics program to work on the front line.  This simple program is centered around the belief that frontline employees and supervisors are the people best suited to design their workplace environment. By providing employees with basic ergonomics awareness and empowering them to be a part of the solution they can make a difference. The resulting reduction in risk and improved efficiency will help you to build for an improved future.
2:15 pm - 3:15 pmAuditing/Inspections 101 [More Info]

Learn the basics of audits and inspections — their purpose, who performs them, and how to record and analyze data. 		Equal Employment Opportunity Commission (EEOC)-Compliant Post-Offer Physicals [More Info]

During this session, we will present a case study with five years of supporting data regarding implementing an EEOC-compliant post-offer physical examination. We will look at the history of poor hiring practices and their effects on insurability and finances. We will also describe in detail how to design and implement compliant post-offer physicals, with a step-by-step outline that includes examples of work product. We will recap the resulting improvements that lead to decreases in insurance premiums and move the organization to an entirely different, financially beneficial coverage structure. 		Asset Protection/Loss Prevention 101 [More Info]

During this session, attendees will learn how to create a successful asset protection and loss prevention program. We will cover how to sustain the program after its induction, how to grow the program’s future state, how to develop an organization chart for your territory, and how to create buy-in from retail leadership.
3:15 pm - 3:30 pmTransition Break
3:30 pm - 4:30 pmGILPS Meet-ups [More Info]
Explore topics such as loss prevention, safety and risk. Use this time to meet a new or veteran member, and share success stories and key learnings. Sign up for an established group or create your own meet-up group.
5:00 pm - 6:00 pmAwards Reception [More Info]
Join us in recognizing and celebrating Goodwill staff members for their outstanding contribution to the Goodwill enterprise as it relates to safety, loss prevention, and community activities.

Tuesday 11/14/2017
7:30 am - 8:30 amMember Marketplace LIVE Continental Breakfast
8:30 am - 9:30 amTownhall with Jim Gibbons, President and CEO, Goodwill Industries International, Inc. [More Info]
Join GII President and CEO Jim Gibbons to hear about the health of the Goodwill network and discuss topics of interest.
9:30 am - 10:00 amMember Marketplace Live Networking Break [More Info]
As we transition from one session to the next, use this time to catch up over coffee and meet a new business partner or two.
10:00 am - 11:00 amOperational Leadership for Extraordinary Impact – Part II [More Info]
Goodwill organizations operate in a complex, dynamic and constantly changing environments. To succeed, leaders must use data, forecasting and risk management to support organizational strategy. During this session, attendees will use plans and skills developed in Part I of this workshop to communicate performance against organizational strategy to different stakeholders. These audiences include board members, community leaders and internal team members.
11:00 am - 11:15 amTransition Break
11:15 am - 12:15 pmExpanding the Safety Program at Goodwill Industries of Greater Detroit [More Info]

Goodwill Industries of Greater Detroit has experienced substantial growth during the last decade. Several retail stores, two factories, and client training and service centers were added to the Goodwill’s operations. During this session, we will examine the Goodwill’s comprehensive safety program, including a discussion of the sites included, how the Goodwill identified safety and training needs, health and safety committees, requested proactive MIOSHA inspections, and how the Goodwill measures progress. 		Integrated Video Solutions that Increase Profit and Decrease Risk [More Info]

Come and learn about i3 International and their video retail analytic program and their menu of products.  i3 International has a range of video hardware and software products that offer the traditional advantages to Loss Prevention as well as a host of retail and marketing applications such as; people counting (conversion),  wait time, peak POS transaction time, store traffic flow, dwell time, donation counting and more. 		Consumer Product Safety Commission (CPSC) and Goodwill® [More Info]
During this presentation, participants will learn about the many useful resources available through the CPSC specifically for resellers. Participants will also learn what to expect during a CPSC store inspection as well as specific products targeted by inspectors during inspections. As a bonus, you will learn about a new recall widget that is available to Goodwill members free of charge to assist in identifying products that have been recalled. *This session will include virtual participation. 		Crisis Events and How to Respond [More Info]

When Goodwill Industries of the Southern Piedmont experienced two major events — the destruction of a retail store by an arsonist and an armed robbery — the organization’s standard operating procedures for crisis management were deployed. Find out how they were used and see how you can ensure your Goodwill is more prepared than before. 
12:15 pm - 2:15 pmMember Marketplace Live Networking Lunch [More Info]
Join us in the Member Marketplace LIVE for a buffet-style lunch and networking with more than 30 companies that are showcasing and demonstrating new products and services. A number of fun and engaging activities will be hosted during this time. 
1:15 pm - 2:00 pmMember Marketplace Session of the Day, Sponsored by Penske: OSHA – Workers Compensation and Work Related Injury Management [More Info]
Concerned about workers comp issues?  Join us for an informative session where we'll discuss how you can best manage, and hopefully avoid, work related injuries in your workplace.
2:15 pm - 3:15 pmIncident Case Management [More Info]

Effective incident case management can help companies minimize the impact of loss events, care for the people affected, and implement corrective actions for continuous safety improvement. This presentation will give attendees several approaches that can be taken to help analyze and understand incident case management as well as near misses.  These approaches include investigations and evaluation at the time of event to determine the root cause; a review of loss trends over time; and how a strong case management program can improve the organization’s return on investment. We’ll also discuss a post injury management process which helps mitigate losses by helping companies stay connected with injured employees and medical providers with a goal of return to work as soon as medically possible. 		Workplace Violence Prevention and De-Escalation [More Info]

Develop the knowledge, skills and attitude necessary to de-escalate potentially violent encounters. Find out what workplace violence (WPV) is and what your WPV prevention plan means to your organization. Prevention strategies are great, but what if an incident is happening now? Learn how to train your staff to deal with threats of violent behavior and actual violence.  		Auditing and Inspections – Advanced [More Info]

This session will feature a panel of Goodwill loss prevention and safety representatives who will build on the information provided in Auditing and Inspections 101.  The panel will share low to no-cost software programs followed by the process to selecting a vendor to customize your needs. This session will also provide key performance indicators to reviewing the result and presenting data to the executive team.  		Hazardous Chemical Donations and Disposal [More Info]
Unsalable donations pose risk to our employees and add expense to our operations, which translates into less money to support the mission. Learn how Goodwill Industries of Southeastern Wisconsin is raising awareness of these hazardous materials and how the Goodwill handles these materials after they have been dropped off after hours or within the mix of other saleable donations. *This session will include virtual participation.
3:15 pm - 3:30 pmTransition Break
3:30 pm - 4:30 pmLearning and Leading Into the Future [More Info]

A study by The Conference Board and DDI, Global Leadership Forecast 2014|2015, identified critical skills that are needed by employees at all levels of the organization (frontline, mid-level, higher-level, senior level), including building consensus and commitment, coaching and developing others, fostering employee creativity and innovation, and identifying and developing future talent. During this session, attendees will share ideas, strategies and challenges to implementing programs that develop these critical skills for their employees. 		Developing a Risk Management Approach in Your Goodwill: Big Business = Big Opportunities = Big Risk [More Info]

Risk management is too often considered a matter of compliance that can be solved by establishing a set of complex rules and anointing oversight to ensure that all employees follow them. However, clear and convincing evidence demonstrates that rules-based risk management will not diminish either the likelihood or the impact of a disaster. We will discuss the current CARF Risk Management Standards; have a frank discussion about ways to identify, mitigate and manage risk; and share strategies to establish an effective culture of risk management throughout the organization. 		After-Hours Donation Theft [More Info]

After-hour donation theft is common to Goodwills across the country. Learn what Goodwill of Central and Southern Indiana is doing to combat incidences of theft and reduce Goodwill as a target.
6:00 pm - 8:00 pmGoodwill Industries of Central Florida Night Out [More Info]
Enjoy an innovated and international evening with your colleagues at Epcot.  

 Ticket Price: $35, to cover the cost of park admission and $25 gift card for dinner.

Wednesday 11/15/2017
7:30 am - 8:30 amContinental Breakfast
8:30 am - 9:30 amGENERAL SESSION — The Data Analytics Initiative: Empowering Goodwill Members through Bigger, Better and Faster Data [More Info]
In 2017, GII is piloting the Data Analytics Initiative (DAI) to harness the data collected by Goodwill members. During this session, conference participants will gain a better understanding of how this initiative was developed, the benefits of the new system, when it will roll out and how to get involved. *This session will include virtual participation.
9:30 am - 10:00 amNetworking Break
10:00 am - 11:15 amCivil Recovery [More Info]

Have you considered incorporating civil recovery into your operations? Join us to explore what civil recovery is and how to use it with your current loss prevention and safety (LPS) processes. We will go over some civil recovery vendors and explain how to make the right choice when selecting a vendor. We will highlight some of the different thought processes on civil recovery throughout the Goodwill enterprise, and the risks and rewards of using civil recovery. We will also look at how civil recovery can help support and grow your asset protection and loss prevention department. Join Joe Murphy to learn perspectives from one Goodwill territory and how it works with their current civil recovery vender. 		Roundtable Discussion: Incorporating Risk Management into the Strategic Planning Process – Struggles & Successes [More Info]

Hear how one Goodwill incorporated their risk management goals into their strategic plan, with the support of their Board.  Join in the discussion of the importance of including Risk Management and Safety metrics at this core level.		Keeping the Workplace Safe and Secure—Those Pesky CARF Health and Safety Standards! [More Info]

Every business should provide a safe work environment for workers and for business operations. Unexpected events can create devastating effects that threaten the safety, security and well-being of both the company and its employees. As your organization's first line of defense, you must be prepared for these events. In this session, we will discuss the current health and safety CARF standards and their intent to protect organizations and the people they serve. We will also discuss and share various methods to conform to the standards and build them into your everyday culture.
11:15 am - 11:30 amTransition Break
11:30 am - 12:15 pmClosing Session: A GILPS Look Forward [More Info]
Join us for the final session of the conference to reflect on key take-aways, find out how to stay engaged until the next event, and learn what’s on the horizon for the GILPS Conference. 
12:15 pm - 1:30 pmLunch on Own
1:30 pm - 4:30 pmGoodwill Industries of Central Florida Tour [More Info]
Want to discover more about Goodwill Industries of Central Florida. Join this team for one of their extra special signature Wow Tour just for the GILPS participants.  In 2016, Goodwill Industries of Central Florida served nearly 50,000 individuals and placed over 8,500 people into jobs.  To discover more sign up now for the Wow Tour! 

NOTE: Transportation will be available to take participants directly to the airport for departures after 7:00 p.m. from the Orlando International airport.