frontline2016 Leadership & Development Symposium
 
Symposium Program 
19/10/2016
Printable agenda 
7:45 am - 8:45 amSymposium Registration
8:45 am - 9:00 amSymposium Opening Address & Welcome to Country [More Info]
Illana Halliday, Chief Executive Officer , Aged & Community Services NSW & ACT
9:00 am - 10:00 amThe Times, They Are a-Changin': Effective Workplace Consultation in the Aged Care Sector [More Info]
Kyle Scott, Senior Associate , Australian Business Lawyers & Advisors
10:00 am - 10:30 amConsultation around change - A staff perspective [More Info]
Rob Sheehy, Area Manager Aged Care, Health Services Union
10:30 am - 10:45 amQ & A
10:45 am - 11:15 amMORNING TEA
11:15 am - 12:00 pmDeveloping Organisational Responses Around Retention and Recruitment [More Info]
Catherine Mordaunt, Human Resources Manager , Anglican Care
Elisabeth McLeod, Human resources Officer, Anglican Care
Anglican Care will share their journey of the last 18 months in relation to reducing staff turnover. The presentation will have a particular focus on the first six months of employment and onboarding, together with long term strategies for staff retention. Anglican Care has recently been announced as a finalist in the Australian HR Awards in a several categories, including best recruitment campaign and reward and recognition. The session will provide attendees with practical tips and resources that can be implemented in any organisation.
12:00 pm - 12:45 pmEarly Intervention Program - Staff Work Injury Hotline [More Info]
Kathy Pahl, WHS Manager, Catholic Healthcare
The Staff Work Injury Hotline is an early intervention program that went live in May 2015 throughout Catholic Healthcare’s residential and community services. This presentation will cover WHY we chose this program , WHAT was been done to get this program up and running, WHO was involved, HOW it works, some of the spectacular results achieved and WHAT next.
12:45 pm - 1:15 pmUpdate on new SIRA guidelines [More Info]
Suzana Strbac, Manager - Workers Compensation, Gow Gates Insurance Brokers

The State Insurance Regulatory Authority (SIRA) is the NSW government organisation responsible for regulating and administering the workers compensation system in NSW.

SIRA has developed new 'Guidelines for claiming workers compensation’ to support, inform and guide workers, employers, insurers and other stakeholders in the process of claiming workers compensation in NSW. These new guidelines will replace existing guidelines for compensation benefits, work capacity and domestic assistance. 

1:15 pm - 1:30 pmQ & A
1:30 pm - 2:30 pmLUNCH
2:30 pm - 2:40 pmExhibitor Prize Draws
2:40 pm - 3:40 pm‘.. and do you want fries with that?’ - Expand Your Service, Enhance Their World [More Info]
Caryn Walsh, Director, Pure Magic International Business Solutions

The world of Australian Aged Care Service provision is changing at a rapid rate.  At times it seems almost impossible to keep up with the sweeping funding changes, ongoing operational demands and daily challenges and making strategic plans for survival in an increasingly competitive environment.

In this thought-provoking and practical presentation, psychologist, international leadership expert and team development specialist Caryn Walsh explains why treating your aged care business as an efficient Customer Service Organisation that provides an exemplary service experience for your consumer’s, time and time again, is critical for the future success of your Company.

3:40 pm - 4:00 pmDiversity in the Workforce - An Aboriginal Perspective [More Info]
Terry Hill, Aboriginal Sector Development Officer , ACS NSW & ACT
4:00 pm - 4:40 pmThe Spotllight on Surveillance in Aged Care - What do you need to know about CCTV [More Info]
Alison Choy Flannigan, Holman Webb Lawyers
4:40 pm - 4:45 pmQ & A and Closing Address