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7:30am – 8:00am |
Early Bird Breakfast Discussion |
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8:00am – 9:00am |
Keynote |
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9:15am – 10:15am |
Concurrent Sessions |
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Distribution Management |
Customer Loyalty |
Track Sponsored by: Material Handling |
Performance Management |
Executive Level |
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60 Ideas in 60 Minutes – * Back by popular demand and a NCOF specialty! Don’t miss this HIGHLY anticipated session filled with tips, strategies, technology and expert insights on all areas of operations, fulfillment and distribution. With an idea-per-minute, walk away armed with a binder full of new ideas and solutions you can implement into your business as soon as you return to your office! Speakers Timothy Holody, COO/General Manager, Seta/Palm Beach Jewelry Additional speakers to be announced |
How-to: Getting Customers for Life with Social Media Every business is using social media to drive ROI, customer engagement, and much more. But what should you do and how do you use it effectively? Don’t miss out in this session a step-by-step method for clearly defining your social media objectives, determining the best use of social media in your business, creating a targeted social media strategy, building a tactical framework for executing your social media strategy and avoiding common social media mistakes. Speaker George Farnell, VP, Marketing & Business Development, Data Management Associates Inc. Additional speakers to be announced |
Efficiency is a root of all operation business; see how industrial robots are the trendiest and most effective technology for complex material handling process in today’s business. In the past years significant improvements in the fields of vision and gripping technology have been made which enables system integrators to deploy robots also in more complex tasks. In this one of a kind session, learn the details from a real-world case study, a • Learn which order fulfillment applications can be implemented with industrial robots • Establish the elements required to efficiently introduce industrial robots to order fulfillment systems
Additional speaker from a leading |
How Bakers Footwear Found the Right System for Optimization Join us as one the nation’s most popular retailer, Bakers Shoes, reveal how with optimization, they’d reduced warehouse footprint, increase container and trailer optimization and packing of shipping cartons. Partake in this session and hear about all the new initiative Bakers Shoes have been working on this year to reach impressive optimization results. Charlie Kantz, VP Logistics & Warehousing, Bakers Footwear Group Additional speaker to be announced |
The Next Big Thing: Implementing Mobile commerce is fastly becoming a standard operating procedure for direct merchants, who are using it along with e-mail and social media to interact with customers and prospects via their Smartphones. The catch: virtually none of the current order management solution vendors support mCommerce. Come join this session as we unravel the different options, cost, timeframe, technology, and explore the costs and benefits of supporting this integrated mCommerce technology. Don’t rush into this, learn it the right way! • Learn which vendors offer mCommerce platforms and how to evaluate their solutions • Define mobile goals to guide budgeting, internal support requirements, and development timelines • Understand the benefits of mobile sites and mobile apps, and how to support each effectively Speaker Additional speakers to be announced |
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10:15am – 11:00am |
Break in the Exhibit Hall |
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11:00am – 12:00pm |
Concurrent Sessions |
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Distribution Management |
Customer Loyalty |
Track Sponsored by: Material Handling |
Performance Management |
Executive Level |
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10 Real Case Studies to Reduce Transportation Spend Don’t miss this one of a kind session that will provide a handful of true-life examples of ways that companies have achieved cost savings, while maintaining or improving their operating efficiencies and supply chain. Each scenario would be limited to 4-5 minutes in length. Without divulging the company’s name, the history, issue, solution, and results for each case study will be provided. You will learn: • Specific transportation solutions and ways to reduce transportation spend • Ways to improve transportation operating efficiencies • A greater understanding of carrier practices within the transportation environment Speaker Thomas Andersen, Director of Pricing, Logica Additional speakers to be announced |
Both Sides of Outsourcing – Meet and Talk with a Successful Outsource Client and Provider Outsourcing is a real cost and service solution in today’s economy. The idea fo outsourcing can be very scary to those who have little experience with it and may have heard the “nightmare” stories. This session will allow you to meet a client and the provider in a format that will allow you to hear and interact with both sides of an outsource relationship. This interactive session will provide you the chance to gain real insight on how to outsource. • Understanding of the outsource relationship from a client and provider • Outsourcing metrics to be provided that the attendees can use • Education on the pros and cons of outsourcing Speakers Timothy Holody, COO/General manager, Seta/Palm Beach Jewelry Darcy Tudor, Executive VP, Marketing Alternatives |
Session to come! |
How to Drive Cost Reduction & Performance Optimization with Metrics Continuous performance measurement is fundamental to building and sustaining fulfillment and delivery excellence. The challenge is in the definition of the metrics that will accurately characterize performance in those areas that will best differentiate your company from the competition. Drawn from the expert experiences of multiple manufacturers, retailers and distributors, this session will provide you with a step by step approach for analyzing metrics such as order cycle times, inventory and shipment accuracy and costs per order shipped. • Understand the value of metrics for process & workflow fine-tuning • Learn how to characterize potential performance in terms that will resonate with senior management • Take away templates for establishing and managing a performance improvement program in your own operations Speakers John Hill, Vice President, TranSystems Additional speakers to be announced |
Right Sizing Automation for Fulfillment Join the exclusive company of Gilt Groupe, as they share with you their case study on the design planning and implementation of the new Gilt.com fulfillment center. Learn how Gilt assessed automation technologies and successfully implemented a new fulfillment center by emphasizing the planning process despite challenging corporate beliefs. You will hear an overview on how the evaluation process and technologies came together to help the company transformed from the “former” to the current state of the Gilt.com supply chain. Walk away with: •A proven method of evaluating automation technologies and preparing for presentation of the business case to CFOs. • Current automation options for fulfillment will be explained. Speakers Steve Johnson, Principal, Johnson Stephens Consulting, Inc. Chris Halkyard, Vice President of Operations, Gilt Groupe |
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12:00pm – 1:30pm |
Table Topics with the Exhibitors |
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1:45pm – 2:45pm |
Concurrent Sessions |
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Distribution Management |
Customer Loyalty |
Track Sponsored by: Material Handling |
Performance Management |
Executive Level |
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Why the “Goods to Person” Method of Order Fulfillment Maximizes Productivity Goods to Person is a method of order fulfillment that is utilized quite often in today’s modern warehouses and distribution centers. See a real world case study example on the benefits of using this configuration and join in on this interactive discussion of the ergonomic aspects that includes universal access. Don’t miss: • 10 Reasons why “Goods to Person” methods add value • What applications have a strong business case • Sample metrics on performance improvement Speaker Ken Ruehrdanz, DEMATIC Additional speakers to be announced |
Session to come! |
Session to come! |
Low Cost Residential Delivery Options for Online Retailers As online sales continue to grow, so do the numbers of packages being delivered to the home. However, residential deliveries costs can be as much as twice the commercial rate. Product offerings from regional carriers, national integrators, parcel aggregators and the Be able to establish: • How to integrate FedEx SmartPost and UPS Basic services into your Ground and Express Pricing Agreement • How to negotiate incentives and accessorial concessions specifically for residential shippers. • Ways to decrease customer service costs and dramatically improve customer satisfaction and reorder rates Speakers Additional speakers to be announced |
A Balanced Scorecard Approach to Higher Efficiency Join this session and see a real world case study on how to identify and prioritize business and operational objectives across your functional lines. Walk away with a scorecard that you can use to accurately evaluate the effect of a process and technology change across your organization; plus, it’s an excellent tool to have for risk management analysis and ROI calculations. Each stakeholder in a distribution operation has different priorities ranging from operations, regulatory compliance, IT, HR, customer service, and finance departments are all impacted. While there are sometimes no shortage of ideas, a seemingly simple process or technology change can impact each group differently and in unforeseen ways. After this session, you will be able to weigh the pros and cons of each alternative to understand what is right for your organization. Speakers |
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3:00pm – 4:00pm |
Concurrent Sessions |
