DISTRIBUTION MANAGEMENT

Your distribution center is a critical link in ensuring timely delivery of parts and products to manufacturing facilities or more importantly, to your customers. Learn how to achieve superior performance from your distribution center in today’s competitive marketplace. In this track, you will learn how to negotiate parcel contracts, calculate specific operational metrics and identify new technologies that will not only enhance your bottom line, but also positively impact the cost and service of your distribution management process.

CUSTOMER EXPERIENCE

In today’s recovering economy, there is no argument that customer experience is a competitive battleground; great customer experience is now more than ever, significant to retaining your customers’ loyalty. This track delves into listening to the voice of the customer, measuring their opinions and feedback, and how you can analyze the customer data to develop new products and services. See which combination of offline and online communication, call center quality, eCenter, and outsourcing is right for your business to help increase sales, reduce churn, improve interaction with your customer and prove significant ROI.

MATERIAL HANDLING

The market today offers many substantial benefits and resources outside the walls of your operations warehouse. The Material Handling track will cover topics that will help you: determine the efficiency of your warehouse, select the proper packing materials and cost effective vendors, green your operations, and recognize current practical shipping strategies to optimize your warehouse productivity and performance. Not only will you grasp the latest technologies and automated systems available, but also learn to devise a plan that will result in the fastest ROI possible.

PEOPLE MANAGEMENT

Every successful business knows that a key structural component of the company is a positive balance between its managers and employees. In this track, you will learn how to cultivate an environment of proactive leaders, develop an efficient workforce by hiring and maintaining staff with great potential, and create efficient communication between departments to maintain organizational effectiveness. Each session under this track will provide innovating and unconventional methods for maintaining professional development for you and your staff during the leanest of times.

EXECUTIVE LEVEL
Want to know what is coming down the pipeline, and how to best position your company to handle an evolving business climate? This track will show you just that by covering ways to calculate the ROI of your cost system, maximize the efficiency in carrier contracts, evaluate current management software systems and reduce operational/transportation spend with data and analytic. The Executive Level sessions will show you the new tactics and solutions used today to help you optimize sales performance and create incentives to reward right behavior.