| 09:30 - 10:00 | Registration and refreshments |
| 10:00 - 10:10 | Welcome and introduction |
| 10:10 - 11:00 | Keynote speech - CN v Poole [More Info] |
| 11:00 - 11:45 | Human impact [More Info] |
| 11:45 - 12:00 | Refreshments |
| 12:00 - 12:50 | Claims handling [More Info] |
| 12:00 - 12:50 | Developing new and existing staff through apprenticeships [More Info] |
| 12:50 - 13:50 | Lunch |
| 13:50 - 14:40 | Insurance impacts of the Grenfell tragedy [More Info] |
| 14:40 - 15:00 | Refreshments |
| 15:00 - 15:50 | Housing disrepair [More Info] |
| 15:00 - 15:50 | No deal Brexit - risk identification, where do we start? [More Info] |
| 15:50 - 16:00 | Close |
| 16:00 - 18:30 | Networking |
