08:30 - 09:00 | Registration & refreshments | |||
09:00 - 09:15 | Welcome and objective setting James Ness, Deputy Registrar, Law Society of Scotland | |||
09:15 - 09:30 | Welcome speech from the President | |||
09:30 - 10:30 | Strategic and operational planning James Ness, Deputy Registrar, Law Society of Scotland | |||
10:30 - 10:45 | Mid-morning refreshment break | |||
10:45 - 11:45 | Business models and partnership business, finance and partnership Ken Tudhope, Executive Director of Finance and Operations, Law Society of Scotland | |||
11:45 - 12:45 | Client care Laura Malcolm, Head of High Street Member Engagement, Law Society of Scotland | |||
12:45 - 13:30 | Lunch refreshments & networking | |||
13:30 - 14:45 | Business development Alan Mackie, Managing Director, Sandler Training | |||
14:45 - 15:00 | Afternoon refreshment break | |||
15:00 - 16:00 | Leadership and people management James Ness, Deputy Registrar, Law Society of Scotland | |||
16:00 - 16:20 | Review of the day and questions |