| 09:30 - 10:00 | Registration and refreshments [More Info] |
| 09:55 - 10:00 | Chair's opening and welcome [More Info] |
| 10:00 - 10:50 | Session 1 – Crime insurance [More Info] |
| 10:50 - 11:10 | Refreshments |
| 11:10 - 12:00 | Session 2 – Accident investigation: increase your prospects of successfully defending claims [More Info] |
| 11:10 - 12:00 | Refreshments [More Info] |
| 12:00 - 12:30 | Session 3 – Insurance back to basics manual [More Info] |
| 12:30 - 13:15 | Lunch and networking [More Info] |
| 13:15 - 14:00 | Session 4 – Property insurance & commercialism [More Info] |
| 14:00 - 14:45 | Session 5 – Regulatory case update [More Info] |
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| 14:45 - 15:00 | Closing comments |
