FAQ's
How do I book?
For The Star Gold Coast or Sofitel bookings can be made on the website, for all other hotels please select the Book Now button and complete the booking form with payment details and email to info@pulseevent.com.au. All bookings are subject to availability and prices may vary from online pricing due to the hotels dynamic pricing. Final pricing will be confirmed via email. Payment must be made at time of booking.
How do I book a group?
Groups can be booked and paid online. If you require a 3rd party credit card authorisation for incidentals to the hotel please download the form here and email to info@pulseevent.com.au.
How do I pay?
Payment can only be made by credit card (Visa or Mastercard or AMEX).
Please note 1.85% credit card surcharge will apply to transactions using your Visa or Mastercard or AMEX.
How do I get an Invoice?
You can choose to print or email an invoice upon completing your booking.. You can choose to print one at any time by following the link on your booking confirmation email, or by logging online on our accommodation website - you will be prompted for guest booking name and booking reference number (provided in the confirmation email).
I can’t find my Reference Number, how can I login?
Your reference number will be on your confirmation email. If you cannot find this email, you can click on the modify booking button and select: Forgotten your Reference Number? Click here to be emailed a reminder.
If I drive or hire a car, where do I park?
Parking is available at most hotels please see detailed hotel information for further details.
How do I change or cancel my accommodation? Any changes to or cancellations of reservations must be confirmed by email
click here to make changes NB: Refunds will be processed using the original method of payment two weeks after the completion of your stay, cancellation fees will apply, click here for more details.
I’m having trouble seeing pages on the Website, what do I do?
Our online booking system operates best in either Google Chrome or Mozilla Firefox. If you are still having problems seeing information or pages, you may need to clear your cookies and browsing history in your Web Browser. Click here for information on how to do this.
I have a question that isn’t listed here, who can I ask?
For any other queries, please email info@pulseevent.com.au or phone +61 7 3161 5901 during business hours.
How do I book?
For The Star Gold Coast or Sofitel bookings can be made on the website, for all other hotels please select the Book Now button and complete the booking form with payment details and email to info@pulseevent.com.au. All bookings are subject to availability and prices may vary from online pricing due to the hotels dynamic pricing. Final pricing will be confirmed via email. Payment must be made at time of booking.
How do I book a group?
Groups can be booked and paid online. If you require a 3rd party credit card authorisation for incidentals to the hotel please download the form here and email to info@pulseevent.com.au.
How do I pay?
Payment can only be made by credit card (Visa or Mastercard or AMEX).
Please note 1.85% credit card surcharge will apply to transactions using your Visa or Mastercard or AMEX.
How do I get an Invoice?
You can choose to print or email an invoice upon completing your booking.. You can choose to print one at any time by following the link on your booking confirmation email, or by logging online on our accommodation website - you will be prompted for guest booking name and booking reference number (provided in the confirmation email).
I can’t find my Reference Number, how can I login?
Your reference number will be on your confirmation email. If you cannot find this email, you can click on the modify booking button and select: Forgotten your Reference Number? Click here to be emailed a reminder.
If I drive or hire a car, where do I park?
Parking is available at most hotels please see detailed hotel information for further details.
How do I change or cancel my accommodation? Any changes to or cancellations of reservations must be confirmed by email
click here to make changes NB: Refunds will be processed using the original method of payment two weeks after the completion of your stay, cancellation fees will apply, click here for more details.
I’m having trouble seeing pages on the Website, what do I do?
Our online booking system operates best in either Google Chrome or Mozilla Firefox. If you are still having problems seeing information or pages, you may need to clear your cookies and browsing history in your Web Browser. Click here for information on how to do this.
I have a question that isn’t listed here, who can I ask?
For any other queries, please email info@pulseevent.com.au or phone +61 7 3161 5901 during business hours.
