"I Got Soft Skills, They're Multiplying" September 13, 2019
We live in a world where it is inevitable to make contact with another person and exchange some form of communication, whether it be a vocal exchange, hand gestures, or other body movements. While what a person says verbally may convey one message, there are other “hidden messages” that can be revealed through body language. It is within these messages that you can reveal the truth to a conversation or situation. In addition, while the idea of a conversation is a two-way dialogue, it is common for a person to begin listening to a person, but not really hear half of what was said. You can learn how to listen in a strategic manner in a conversation. While building your professional and personal relationships, and eventually deep-rooted trust, you can take ownership of the image factors that impact how we are perceived by others and strengthen key relationships. You can even use communication to influence people to your way of thinking and maximize your impact. Join a lineup of esteemed speakers as they discuss communication, effective listening skills, relationship building, collaboration, and ethics.
Participants will:
- Learn best practices for building professional and personal relationships, and ultimately deep-rooted trust
- Prepare how to lead change in your organization by influencing the attitudes and actions of others
- Learn how to take ownership of the Five Image Factors that impact how we are perceived by others
- Discover the critical elements of effective communication (hearing vs. listening)
- Understand the listening process (sender/receiver) and its relationship to effective leadership
- Distinguish between factual and emotional listening (right/left brain information processing)
- Identify how tone of voice, eye contact, facial expressions, body angle, arm and leg positions, and general body language reveal secrets of the true message.
- Understand your purpose and motivation to connect with your productivity and effort in your personal and work life
- Obtain insight on collaborating with different personality types
- Learn principles to win people over to our way of thinking and influence to gain commitment
- Understand Guidelines to Improve Listening Skills
- Learn fundamentals of institutional ethics codes
To register for this session, go to eiseverywhere.com. In order to be awarded the full credit hours, you must be present, registering your attendance and departure on the attendance sheets at the registration desk.
Participants will earn 8 CPE credits
Fields of Study: Communications (6 CPEs) and Regulatory Ethics (2 CPEs)
Prerequisites: None
Who Should Attend: Auditors at all levels and other practitioners in various industries are welcome.
Program Level: Basic
Delivery Method: Group Live
Refunds and Cancellations: If you have any questions regarding refund, concerns and program cancellation policies, please contact us at vpprograms@iiamiami.org. For questions specifically related to the IIA or chapter membership, please e-mail membership@iiamiami.org.
The Institute of Internal Auditors Miami (IIA) Chapter is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
