2017 Shaping our Future
 



Agenda

Schedule of conference sessions


Our 2017 program has been developed to cater to a variety of learning styles. Session formats range from lectures (Learn), case studies (Share) and hands-on, interactive sessions (Practice and Explore) to deep-dive think tanks (Imagine).

We’ve also organized this year’s programming into five streams that reflect key areas of non-profit housing management: The Basics (fundamental topics for housing professionals), Our Assets (managing your buildings and operations), Our Communities (working with tenants), Our Organizations (building staff, board and volunteer capacity) and Our Future (with a focus on housing sector modernization).

This year’s conference focuses on thinking strategically and creatively as we plan for the road ahead, drawing from the experience of sector experts and peers. You’ll find sessions covering hot topics such as End of Operating Agreements, governance, innovations in housing operations, supportive housing, aging in place and more.

Find what sessions interest you by reviewing the sessions below. Click on the session title for detailed session descriptions. To see a full conference schedule, view our Conference at a Glance from our Registration Guide.

Sessions

Providers across Ontario of all sizes and capacities are embarking on initiatives to understand impacts and plans for success post-End of Operating Agreements (EOA). They each face challenges in terms of evolving community needs, local market drivers, financial realities and asset conditions that influence how they will respond. This session will provide specific case studies to illustrate common challenges and how they shape provider EOA responses within a local context. Discover the lessons learned and how they can apply to your organization.

Ken Foulds, Principal, Re/fact Consulting
Christine Pacini, Partner, SHS Consulting

To reduce homelessness in the Nipissing District, the Housing Success Team was established to assist individuals and family households that are homeless, or at risk, to obtain and/ or retain housing. Funded by the Community Homelessness Prevention Initiative (CHPI), the Team works with tenants of social housing, social housing providers, private sector landlords as well as community partners to promote housing sustainability and offer client-centered supports. Learn how they have successfully worked with their clients and community partners to keep people housed.

TracyAnn Bethune, Tenant Services Manager, Nipissing District Housing Corporation

103 “And the winning design is…” Maximizing energy efficiency in affordable housing
Friday, November 3
1-2 p.m.

Stream: Our Assets   |   Format: Learn

Building affordable housing? Imagine being able to compare hundreds of design options and their impact on energy efficiency and construction costs before you start. An innovative program from Enbridge Gas Distribution and The Weidt Group helps project teams identify energy efficiency opportunities and incentives early on in design so they can have the most impact on energy savings. The program uses a web-based energy modelling tool to provide real-time feedback on energy efficiency opportunities, automatically building energy models based on your basic building information. Learn about this innovative program and how it has already successfully been used for social housing projects.

Cam Black, Energy Solutions Consultant, Affordable Housing, Enbridge Gas Distribution
Ryan Schwartz, EIT, LEED® Green Associate, Program Manager and Project Manager, The Weidt Group

Sponsored by
Enbridge Gas distribution

104 Next-level property maintenance through automation
Friday, November 3
1-2 p.m.

Stream: The Basics   |   Format: Learn

Let’s face it, keeping properties well maintained requires a lot of effort and capital resources, while having a great impact on resident and staff satisfaction. Automation can help you cut facilities management costs, save time and make life easier for all involved. In this session, discover which tasks you can automate with the latest technology, and hear real-life examples of how fellow non-profit housing providers have successfully upped their maintenance game with software technology

Peter Altobelli, Vice President and General Manager, Yardi Canada Ltd.

Sponsored by
Yardi

105 Housing Services Act 101
Friday, November 3
1- 2:30 p.m.

Stream: The Basics  |   Format: Learn

Back by popular demand, this session provides an introduction to the Housing Services Act, 2011 (HSA). Created to provide for more flexible, community-based planning and delivery of housing and homelessness services, this Act governs most affordable housing in Ontario. Learn what it covers, the regulations and how to navigate it.

Susan Wilkin, Manager, Rent Supplement, Regional Municipality of Peel

106 Fire Life Safety through a preventative lens
Friday, November 3
1-2:30 p.m.

Stream: Our Assets   |   Format: Learn

Fire Life Safety is critical to organizational and capital asset management. Join an experienced fire protection engineering technologist as he walks through the "Top 5" compliance items that organizations should be thinking about under the Ontario Fire Code, 2014.

Rob Clark, Building Systems Coordinator, Ottawa Community Housing

107 An update from the Ministry of Housing
Friday, November 3
1-2:30 p.m.

Stream: Our Future   |   Format: Learn

Since the release of the Long-Term Affordable Housing Strategy (LTAHS) update in early 2016, the Province has been working on a number of initiatives to support Ontario’s transformation to a better housing system. Join the Ministry of Housing to hear updates on these initiatives including social housing modernization, a portable housing benefit framework, Indigenous housing, supportive housing and how Ontario is supporting its commitment to end chronic homelessness by 2025.

Canada’s aging population means that seniors housing is an increasingly important and urgentlyneeded component of the housing sector. Gain inspiration and ideas from a panel of housing providers who are leading the way with their innovations in seniors housing.

Jane Kuchma, Executive Director, Richview Baptist Foundation
Nicole McClughan, Manager of Tenant and Housing Services, Durham Region Non-Profit Housing Corporation
David Munch, CEO, Finlandia Village
Jane Sinclair, General Manager, Health & Emergency Services, County of Simcoe

Changing times require a change of thinking! Learn how fellow housing providers, under different funding programs, rethought their assets and finances to continue growing. This session will explore how they turned their ideas and limited resources into new housing and growth.

Sandra Baumann-Chadwick, Senior Account Manager, Alterna
Peter Zimmerman, VP, Development, New Commons Development

110 Bus tour: Niagara Regional Housing: Building healthy and sustainable communities in Niagara
Friday, November 3
1:30-3:30 p.m.

Stream: Our Assets   |   Format: Explore

Niagara Regional Housing (NRH) operates and manages more than 2,600 public housing units for families, adults and seniors. As part of the 2016 Social Infrastructure Fund, NRH received an allocation of approximately $6 million to complete renovations and retrofits of existing assets to address water and energy conservation, as well as improve and preserve the quality of their housing to ensure its long-term physical sustainability. Join CMHC as they drive by a variety of affordable housing properties with a special stop at one development to see the seamless integration of well-constructed affordable housing into neighbourhoods that no write up or slide show ever can.

Sponsored by
CMHC

111 Supportive housing exchange
Friday, November 3
1:30-4:30 p.m.

Stream: Our Future   |   Format: Imagine

Are you interested in engaging in an interactive problem-solving session focused on emerging issues in the supportive housing field? Then this three-hour session is for you! We will start with a facilitated group discussion on key themes in supportive housing – come prepared to talk about your current realities of funding, advocacy, growth and integration. Then, you will split into two smaller groups to learn and engage in a facilitated exchange on growth opportunities and measuring quality in supportive housing. Our facilitators will cover diverse examples on both topics. Walk out of this session with concrete examples and ideas on how you can move forward with your supportive housing initiatives.

Looking to save money on your energy costs? Gas heating can help! Learn about the process of electric to gas conversion and the benefits of switching from a fellow housing provider who successfully made the shift and a representative from Grand HVAC.

Jordan Colby, Partner, Grand HVAC Leasing
April McGinnis, Executive Director, Kingston Municipal Non-Profit Housing Corporation

202 Staying power: Moving from workplace stress to workplace wellness
Friday, November 3
3-4 p.m.

Stream: Our Organizations   |   Format: Learn

We all face stress in the workplace, whether from managing competing priorities and demanding timelines, working to support vulnerable tenants, or experiencing or witnessing violent or traumatic events. Attend this session to build practical tools and strategies for self-care, wellness and managing workplace stress, fatigue and burnout.

Paula Allen, Vice President, Research and Integrative Solutions, Morneau Shepell

203 Connecting vulnerable tenants with the right care
Friday, November 3
3-4 p.m.

Stream: Our Communities   |   Format: Learn

Where does an aging tenant with serious mental health challenges and active addictions go when they are no longer able to live independently? What support and housing options are available in a healthcare system that's already overburdened by demographic and cost pressures? Finding suitable long-term care or other high-support housing options for vulnerable residents who are aging-in-place and unable to live independently is a growing challenge for many organizations and communities. Join the Ontario Ministry of Health and Long-Term Care (MoHLTC) and Community Support Services (CSS) funded agencies in the Toronto Central Local Health Integration Network (LHIN), and hear about collaborative solutions that will help tenants find the right mix of housing and support.

Alison Hunt, Executive Director, Regeneration Community Services
Debra Walko, Director of Seniors Services, LOFT Community Services

204 Managing finances? Yes you can!
Friday, November 3
3-4:30 p.m.

Stream: The Basics   |   Format: Learn

Budgets, financial statements, monthly reporting. If just reading this list raises your stress levels, this session is for you. In this basic session, with a focus on using plain language, board members will learn what they need to know about managing non-profit finances from an expert with over 20 years of experience working with non-profits. This includes how to read financial statements and review monthly reporting, as well as learning what to ask and how to ask the right questions.

Liza Gowe, Coordinator of Finance, HR and Office Services, ONPHA

205 Mastering the mystery of property taxes
Friday, November 3
3-4:30 p.m.

Stream: Our Organizations   |   Format: Learn

What happens when property taxes are far higher than anticipated? The provincial government controls the legislation and relies on its entity, the Municipal Property Assessment Corporation (MPAC) to assess property value. Municipalities in turn collect property tax revenue. Recent changes have brought into question the relationship between affordable housing funding programs and property taxes. But who is in charge here and who can help? This session explores the provincial government’s role in setting direction and MPAC’s role in assessing property value, and discusses how non-profits are responding to these changes.

A representative from the Municipal Property Assessment Corporation
A representative from Altus Group Limited
Ray Sullivan, Executive Director, Centretown Citizens of Ottawa

Are End of Operating Agreements (EOA) as daunting as they seem? Or could they lead to new and exciting opportunities for former federal housing providers? Join a panel of leaders from three diverse organizations that have recently gone through an EOA. They will discuss the successes and challenges they faced in areas such as refinancing, new development, selling units and navigating new partnerships as they continue operating in this previously unchartered territory.

Lori-Anne Gagne, Executive Director, Victoria Park Community Homes
Eric Hill, Executive Director, Can-am Urban Native Non-Profit Homes
Bruce Hynes, Chair, Marguerita Residence Corporation

207 Planning for long-term viability: Business models and capital asset strategies
Friday, November 3
3-4:30 p.m.

Stream: Our Organizations   |   Format: Learn

The provincial government has been consulting on what a modernized non-profit housing sector looks like. To help you best prepare, ONPHA has developed a non-profit business model template. This session will provide an overview of this business model and delve into capital asset management, providing examples of transformative, innovative and adaptive strategies that any affordable housing provider can use to address capital asset renewal and eliminate deferred maintenance.

Karen Eccles, Manager of Buildings & Assets, Durham Region Non-Profit Housing Corporation
Tracy Greig, Director of Operations, Durham Region Non-Profit Housing Corporation
Helen Harris, Coordinator Policy and Research, ONPHA

A loss of subsidy puts both housing providers and vulnerable tenants at risk of eviction. The Office of the Commissioner of Housing Equity (OCHE) is committed to helping providers keep vulnerable tenants housed, and has developed a 10-step method for engaging tenants and resolving their barriers to paying rent. This interactive session will teach “the OCHE Approach” to engage and problem solve with vulnerable tenants, and leave you with practical engagement tools you can use in your own work.

Cynthia Summers, the Commissioner of Housing Equity, Toronto Community Housing
Melanie Martin, Senior Advisor, OCHE
Summer Nudel, Early Resolution Officer, OCHE

What alternatives exist to the rent-geared-to- income (RGI) model and how can they be implemented? Learn how two housing providers established two unique alternative funding models to better serve their tenants: a tiered rent band system and a time-limited housing allowance plus employment program. Discussion will include the challenges they faced getting these new models off the ground, waitlist applicant reactions, and how things are going post-RGI.

Jody DeGagne, Manager, Housing Strategy and Program Delivery, Regional Municipality of York
Kylie Evans, Supervisor, Rent Supplement, Housing Services Division, Region of Peel
Tracy Galvao, Design and Development, Housing Services Division, Region of Peel

301 Hoarding: Intervention and support
Saturday, November 4
8:30 - 10:30 AM

Stream: The Basics   |   Format: Practice

Hoarding can be an overwhelming challenge for both tenants and housing providers. Learn strategies for coping with this issue from Megan Phillips, an expert with over 15 years of experience supporting and counseling clients with complex needs.

Megan Phillips, Owner, Integrated Hoarding Response

302 Making your case at the Landlord and Tenant Board
Saturday, November 4
8:30 - 10:30 a.m.

Stream: Our Communities   |   Format: Practice

Have you ever had a tenant file an application against you at the Landlord and Tenant Board (LTB)? Join us for a mock hearing and learn tips and best practices from a cast of Residential Tenancies Act, 2006 (RTA) experts. Walk away with a better understanding of how to respond to tenant applications.

Laura Clark, Lawyer, Ottawa Community Housing
Kimberley Ellsworth, Manager, Tenant and Member Services, Mainstay Housing
Doug Levitt, Partner, Horlick Levitt Di Lella

303 Preventative maintenance: Prolonging asset life to save you capital
Saturday, November 4
8:30-10:30 a.m.

Stream: The Basics   |   Format: Practice

Are you often replacing building materials and assemblies before their time? Don’t let premature failure of roofs, walls, balconies, windows, etc. wreak havoc on your capital budget. In this interactive workshop, get insight from industry experts and learn how routine maintenance can prevent major unplanned expenditures and help your building components reach their expected useful lives.

Jennifer Hogan, B.Arch.Sci., C.E.T., RRO, LEED AP, Branch Operations Director, Project Manager, Pretium Anderson Building Engineers
Sergio Laudisio, P.Eng., Project Manager, Pretium Anderson Building Engineers

304 Working together for Provincial-level impact
Saturday, November 4
8:30-10:30 a.m.

Stream: Our Future   |   Format: Practice

With their collective knowledge and experience, housing and service providers – and the tenants and clients they serve – can inform effective public policy about a shared vision of communities where everyone has access to affordable and appropriate housing. With limited time, how might local associations and coalitions organize themselves to leverage their own expertise and that of their sister communities for maximum impact? Join community leaders as they discuss their policy advocacy and research and welcome discussion on leveraging local housing and homelessness movements for provincial-level impact.

Kira Heineck, Executive Lead, Toronto Alliance to End Homelessness
Abe Oudshoorn, Executive Lead, Toronto Alliance to End Homelessness
Anita Stellinga, Interim CEO, United Way of Peel Region
Renée Wetselaar, Senior Social Planner, Manager of Community Development, Neighbourhood Action Strategy, Social Planning and Research Council of Hamilton

305 Rent-geared-to-income for older tenants
Saturday, November 4
8:30-10:30 a.m.

Stream: The Basics   |   Format: Practice

There are significant changes to rent-geared-to-income (RGI) when a tenant turns 65. Learn from an experienced RGI professional about how to verify different types of seniors’ incomes, what’s included and excluded, how to assist tenants who are moving off of social assistance, how to conduct two-year income reviews for seniors on fixed incomes, and more.

Roberta Jagoe, Policy Analyst, Region of Durham

“Me? An innovator?” We say yes! All of us within the non-profit housing sector have to innovate, whether it’s to meet emerging needs or just to preserve our good work in changing times. It’s time we recognize and share our good ideas to help each other and the sector. As part of ONPHA’s Housing Stability Project (to be published in Summer 2017), learn about eight innovative ideas that have helped Ontario’s most marginalized residents find and keep a home, and how these new ideas were able to flourish and grow.

Joy Connelly, Consultant & Project Lead

307 Reading and understanding financial statements
Saturday, November 4
9-10:30 a.m.

Stream: Our Organizations   |   Format: Learn

Board members and management need to have a good understanding of the financial picture of their organization in order to make informed decisions. Learn how to examine various components of a non-profit housing organization’s financial statements and understand how to pinpoint areas of concern, look for potential trends and make sure you are asking the right questions.

Viola Bardhoshi, CPA, CA, Manager, Prentice Yates & Clark, Chartered Professional Accountants

Sponsored by
Prentice Yates & Clark, Chartered Professional Accountants

Housing providers play an important role in addressing unique community needs and challenges. By leveraging community resources, they can create housing that brings together partners from health, justice and local municipalities to better serve vulnerable populations. Learn how one community worked together to construct a 20-unit supportive housing project targeting a population with high needs and chronic homelessness that provides 24/7 supportive services.

Don McBain, Executive Director, Ontario Aboriginal Housing Services
Henry Wall, Chief Administrative Officer, Kenora District Services Board

As housing providers move to more modernized and entrepreneurial business models, partnerships, collaborations, mergers and/or acquisitions are an emerging trend. Learn from those who’ve gone through the process and gain a broader understanding of what is involved and what should be considered.

Darlene Cook, Chief Executive Officer, Peterborough Housing Corporation
Jon Harstone, Executive Director, St. Clare’s Multifaith
Kaye Melliship, Executive Director, Greater Victoria Housing Society
Keith Hambly, Executive Director, Fife House Foundation (moderator)

New buildings for mixed incomes enhance the diversity and vibrancy of our cities. Are you considering a new construction or redevelopment project? Learn what you need to know before and after your development project! Join a panel of housing providers who will discuss the process of redeveloping civic assets into community hubs that include housing, the steps needed to begin a redevelopment project including a Passive House, and the challenges and successes Toronto’s Pan American Athletes Village has seen one year later.

LoriAnn Girvan, Chief Operating Officer, Artscape
Melissa Estable, Project Manager, Centretown Citizens Ottawa Corporation
Luke Smith-Adams, Senior Manager, West Donlands Housing

311 Bus tour: Innovative housing in Niagara
Saturday, November 4
10 a.m. - 12 p.m.

Stream: Our Communities   |   Format: Explore

Safe, supportive and affordable housing is fundamental to the health and well-being of all people. Stable housing, combined with responsive and person-centered support, promotes residents' independence, self-reliance and increased engagement in the community. It also allows residents to gain greater confidence and realize their housing goals and life aspirations. Bethlehem Housing and Support Services will share how they deliver affordable housing and support services to provide a critical cornerstone for a vibrant, caring and inclusive Niagara community.

Sponsored by
CMHC

LGBTQ2S youth are over-represented in the homeless youth population. How can we make it better now for LGBTQ2S youth experiencing homelessness? A Way Home learning community has developed a free, online toolkit to help staff and organizations become better allies to, and create more welcoming and affirming spaces for, LGBTQ2S youth. This session will introduce this Toolkit and explore best practices with a focus on creating more inclusive spaces.

Lesley McMillan, Program Director, A Way Home: Working Together to End Youth Homelessness in Canada

Increasingly, agencies and non-profit providers have started to rely on fundraising as a means to generate much-needed revenue. How can we develop relationships to ensure that prospects turn into donors, and donors into long-term supporters? How can we move from "bake sales" to multi-million dollar revenue for programming or capital projects? Learn how Ottawa Salus has developed a sustainable philanthropic culture to support their initiatives and how you can develop your own fundraising arm.

Lisa Ker, Executive Director, Ottawa Salus

Community development initiatives play an important role in supporting residents and staff of non-profit housing in collaboratively building inclusive, welcoming and supportive communities. Learn how a neighbourhood-based resident engagement initiative – as part of a unique partnership between the Social Planning and Research Council of Hamilton, Victoria Park Community Homes, Kiwanis Non-Profit Homes and McGivney Homes – is connecting communities, mobilizing identified assets, and supporting success and sustainability through the creation of community-based partnerships and solutions.

Victoria Kaulback, Resident Planning Team Member, South Mountain Planning Team
Greg Tedesco, Community Developer, Social Planning and Research Council of Hamilton

Recent changes to the Residential Tenancies Act, 2006 make it easier for tenants and their families to leave a joint tenancy when fleeing domestic violence. But where can they afford to go? In September 2016, Ontario launched a two-year Portable Housing Benefit pilot program to provide affordable housing options for 1,000 survivors of domestic violence. Join a panel of service managers from across Ontario as they discuss the challenges and successes of implementing this program in their communities, and what they would like to see moving forward.

Lisa Goodfellow, Program Manager, Social Housing, Community and Social Services Department, City of Ottawa
Tammy Morasse, Senior Policy Analyst, City of Hamilton
Ryan Pettipiere, Director of Housing, County of Wellington

405 Housing programs we’ve known and loved
Saturday, November 4
11 a.m.-12 p.m.

Stream: The Basics   |   Format: Learn

From wartime to End of Operating Agreements (EOAs), this session will provide an overview of social housing programs past and present. Participants will gain insight into the historical context of social housing in Ontario, how we got to where we are now, the original purpose of their housing program and more.

406 Measuring what matters: Evidence-based evaluation in supportive housing
Saturday, November 4
11 a.m.-12 p.m.

Stream: Our Organizations   |   Format: learn

Options Bytown has begun to use the evidence-based evaluation tool Outcomes Star for homelessness in their case management and supportive housing program. This evaluation tool is engaging, visual, collaborative and "measures what matters!" for the clients, management team and funders. Join Options Bytown as they share their outcomes, best practices and lessons learned from implementing this tool.

Jennifer Laewen, Manager of Tenant Services, Options Bytown Non-profit Housing Corporation
Joyce Lundrigan, Front Line Supervisor, Options Bytown Non-profit Housing Corporation

407 Procurement: What we really want to say
Saturday, November 4
11 a.m.-12 p.m.

Stream: Our Assets   |   Format: Learn

From the writing of to the bidding on, this session lets you “hear from the other side” of a request for proposal (RFP). First, hear a brief overview of procurement rules to build context on the RFP process. Next, hear from both sides of an RFP: a public sector official talking about their process of setting and evaluating RFPs, and a bidder discussing the challenges they face in responding to RFPs. Plus, learn what they would really like to say to each other! Lastly, the floor is yours, say what you want to say and get your procurement questions answered.

John Fox, Solicitor, Robins Appleby LLP
Sue Ritchie, Manager, Human Services, Region of Peel

408 A brave new world: Non-profit refinancing
Saturday, November 4
11 a.m.-12 p.m.

Stream: Our Organizations   |   Format: Learn

With the End of Operating Agreements (EOAs) near, many non-profit housing providers are looking towards refinancing to sustain and expand their operations. Are you prepared? Are you gathering the right information and asking the right questions? Come hear perspectives from both sides of the equation: a mortgage lending expert who specializes in affordable housing, and a housing provider that prepaid their mortgage through CMHC’s loan prepayment flexibility program and refinanced with a private sector institution.

Daniel Bragagnolo, Director, Commercial Mortgages, First National Financial LP
Diane Duncan, Executive Director, St. Paul’s L’Amoreaux Centre

409 Going green to save you green
Saturday, November 4
11 a.m.-12 p.m.

Stream: Our Assets   |   Format: Learn

In 2017, the provincial government committed $92 million from the Green Investment Fund into social housing retrofits, further cementing that energy efficiency, clean technology and greenhouse gas reduction are top priorities for the province. How can you capitalize and benefit from this trend? And why should you? Gain a general understanding of what you can do to improve energy efficiency and reduce greenhouse gas emissions in your buildings as well as the importance of benchmarking and monitoring your building’s energy. Plus, using case studies, learn how to develop a plan that takes concepts and turns them into results.

Abhilash Kantamneni, PhD candidate in Geography, University of Guelph
Jamie Shipley, Consultant, Knowledge Transfer & Outreach, Canada Mortgage and Housing Corporation (CMHC) Patrick Wittmann, Co-Chair, Northern Ontario Service Delivers Association (NOSDA)

501 Breathing easier: Smoke-free non-profit housing
Saturday, November 4
2-3 p.m.

Stream: Our Assets   |   Format: Learn

To improve tenant and staff health, reduce costs, and lower fire risk, many housing providers are considering going completely smoke-free from tobacco and marijuana in their facilities. Learn the rationale behind establishing smoke-free buildings (including within individual units), and hear practical advice on implementing policies and legal guidance on creating and enforcing the policy.

Lauren Blumas, Lawyer, Iler Campbell LLP
Andrew Noble, Program Manager, Outreach and Education, Smoking and Health Action Foundation

502 EOA: Ensuring legal readiness
Saturday, November 4
2-3 p.m.

Stream: Our Future   |   Format: Learn

When preparing for your End of Operating Agreements (EOAs)/mortgages, did you know there are a number of legal matters to consider? For instance, have you reviewed your incorporating documents to ensure your mission is still relevant? Are there rebates and exemptions that you have been accessing that no longer apply? Have you reviewed your legal requirements to make sure you have everything in place for a modernized sector? This session will walk you through what to consider as you plan for the future.

Katie Douglas, Lawyer, Iler Campbell LLP
Michael Hackl, Lawyer, Iler Campbell LLP

503 CMHC’s Affordable Rental Innovation Fund
Saturday, November 4
2-3 p.m.

Stream: Our Future   |   Format: Learn

In 2016, the federal government entrusted Canada Mortgage and Housing Corporation (CMHC) to administer $200 million through the Affordable Rental Innovation Fund to encourage new funding models and innovative building techniques in the rental housing sector. Through this fund, it is expected that up to 4,000 new affordable units will be built over the next five years. Join CMHC and explore how your organization could access and benefit from this initiative, plus learn how a 2017 recipient of this funding is putting it to use.

504 The profile of non-profit housing boards in Ontario
Saturday, November 4
2-3 p.m.

Stream: Our Organizations   |   Format: Learn

The housing sector’s need for strong leadership is more important than ever as we embrace End of Operating Agreements (EOAs), new funding models and a more "modernized" outlook. Recently, ONPHA surveyed its membership to explore how boards are operating and what is important to them moving forward. Review the results of this survey including the make-up of non-profit housing boards in Ontario, how they are doing business and what they have identified as individual and sector priorities.

Michelle Coombs, Manager, Education and Member Services, ONPHA

505 Achieving safe and healthy communities
Saturday, November 4
2-3 p.m.

Stream: Our Communities   |   Format: Learn

Ottawa Community Housing (OCH) has long prioritized delivering safety and security services to its community of approximately 33,000 tenants. After 10 years of delivering safety services, OCH has developed a successful model that delivers meaningful and effective safety services to tenants. Join the Community Safety Services (CSS) director and manager as they reflect on how OCH is working towards achieving safe and healthy communities through enhanced tenant and partner engagement, early intervention and community-based problem solving. These two former police officers will share the highs, the lows, the successes and the lessons learned in trying to achieve the CSS vision.

Nathan Hoedeman, Director of Community Safety Services, Ottawa Community Housing
Marino Sani, Manager of Community Safety Services, Ottawa Community Housing

506 The fundamentals of retirement and estate planning
Saturday, November 4
2-3 p.m.

Stream: Our Organizations   |   Format: Learn

We all have dreams for retirement, but how can you make them come true? It all starts with a plan. This session will provide you with practical tools and strategies to help you clearly understand your goals and how to achieve them. Learn the changes you can make now to turn your dream retirement into a reality.

Darlene Cook, General Manager and CEO, Peterborough Housing Corporation
Jim Steele, CEO, Windsor Essex Community Housing Corporation

507 Governance: Mission and vision possible
Saturday, November 4
2-3 p.m.

Stream: The Basics   |   Format: Learn

Clear and well-structured mission and vision statements provide shape and focus to your governance work. This basic session will walk providers through the process of rethinking mission and vision statements using a real-world case study in order to best achieve and direct your organizational goals.

Isaac Coplan, Coordinator, Education Services, ONPHA

Ottawa Community Housing (OCH) along with their community partners and tenant leaders in their Hampton Court property, noticed bullying affecting seniors in the 250-unit high rise community. With a lack of resources for adults and seniors who experience bullying, the Healthy Relationships, Healthy Communities project was developed to provide a multi-layered approach to address the issue. This included developing workshops as well as hosting more community events to engage seniors in social activities. Learn the steps OCH took to develop this project and its results, plus explore possible avenues for future collaborations to address seniors bullying.

Ubah Hersi, Tenant and Community Worker, Community Support, Ottawa Community Housing

In December 2015, the Canadian Mental Health Association Sudbury-Manitoulin (CMHA-SM) and the Manitoulin-Sudbury District Services Board (M-S DSB) met to discuss a partnership pilot. The M-S DSB identified that more mental health supports were needed for those in social housing at high risk of losing their housing, and CMHA-SM had just recently received funding for a new program to connect these individuals with a transitional community support worker (TCSW). The TCSW Program provides 6-9 months of "in house" support to enhance daily living skills and to maintain wellness with the overall goal of maintaining and sustaining housing. Short term activities include crisis planning, hospital diversion and referrals to community resources. Join representatives from both organizations to learn more about their partnership, their community outreach, and how it has benefitted high-risk populations.

Lynne Annett, Rent Supplement Coordinator, Canadian Mental Health Association Sudbury-Manitoulin
Rhonda McCauley, Social Housing Program Supervisor, Manitoulin-Sudbury District Services Board

Capital Region Housing (CRH) is trying to shift the paradigm of service delivery in social housing. To do this, they first needed to understand the touch points and experiences of their customers, whether they be subsidy recipients or social housing tenants. They began by mapping out the journey from the time a family decides they need housing help to the time they no longer require services from CRH. This session will discuss CRH’s experience with mapping out this journey and the lessons learned, and end with a discussion about the business transformation that occurred as a result of their findings.

Mark Hoosein, Chief Operating Officer, Capital Region Housing
Esther de Vos, Director, Policy, Research and Strategic Initiatives, Capital Region Housing

511 Building a coordinated vision for urban and rural Aboriginal housing in Ontario
Saturday, November 4
2-5 p.m.

Stream: Our Future   |   Format: Imagine

Join ONPHA’s Urban Aboriginal Housing Advisory Committee for our annual, interactive session on Aboriginal housing in Ontario. This session is created by and for First Nations, Métis and Inuit people to discuss the implementation of recent investments in Aboriginal housing. Beginning with a smudge and blessing, this session will explore developments coming out of the Ontario Indigenous Housing Strategy Engagement Table as well as the national discussions on housing and supports for Aboriginal people.

601 Making accessibility easy
Saturday, November 4
3:30-5 p.m.

Stream: Our Assets   |   Format: Learn

As the population ages and tenants increasingly have higher needs, housing providers need to prioritize, improve and rethink accessibility more than ever. Learn some practical tips for how to best respond to requests for accommodation and proactively make your building more accessible for your tenants.

602 What’s in a lease? The basics of lease management under the HSA
Saturday, November 4
3:30-5 p.m.

Stream: The Basics   |   Format: Learn

As a non-profit housing landlord, the lease is your most important tool. It has to meet the requirements of the Residential Tenancies Act, 2006 (RTA) and the Housing Services Act, 2011 (HSA), while clearly stating the rights and obligations of both the tenant and landlord. In this session, participants will learn who meets the definition of tenant, what to include in a lease and how to administer it, and how to update the lease after a tenant moves in.

Laura Clark, Lawyer, Ottawa Community Housing

603 Leveraging rent supplements to provide housing stability
Saturday, November 4
3:30-5 p.m.

Stream: The Basics   |   Format: Learn

The province and local municipalities are currently using rent supplements to meet local housing needs. Join a panel of housing providers to learn the different ways rent supplements are being used, and the best way to work with service managers, provincial ministries and commercial landlords to offer rent supplements to your tenants.

Keith Hambly, Executive Director, Fife House Foundation
Noel Simpson, Past Executive Director, Regeneration House
Shelly Upton, Program Supervisor Niagara Regional Housing

604 Strategic models for affordable housing development
Saturday, November 4
3:30-5 p.m.

Stream: Our Assets   |   Format: Learn

When we talk about affordable housing development, we often think of built-form, financing, community engagement, affordability, etc. But, how about strategic share-financing arrangements without government funding, portfolio replenishment/replacement strategies or non-subsidized development/redevelopments? As our sector transitions to a more modernized and free-of-government approach, these alternative models will become increasingly important. Learn how three different organizations from Ontario, Alberta and British Columbia are contending and succeeding with the supply side of affordable housing – and bring a notepad, you’ll want to jot down these ideas!

Greg Dewling, CEO, Capital Region Housing
Kaye Melliship, Executive Director, Greater Victoria Housing Society, British Columbia
Cliff Youdale, Vice President, Asset Management, Ottawa Community Housing

Does your board struggle to attract skilled and committed directors? Do you need tips for how to make your non-profit more attractive to volunteers? In this session, gain in-depth knowledge and ideas about how to implement an effective board recruitment plan in your non-profit from a panel of governance experts.

Kristen Cairney, Manager of Education and Clinical Services, Wyndham House
Isaac Coplan, Coordinator, Education Services, ONPHA
Brigitte Witkowski, Former Executive Director (retired), Mainstay Housing

Unique housing challenges require unique solutions. Be inspired to approach housing from a different angle and learn of innovative approaches being used to serve populations that often fall through the cracks of traditional housing models. This includes Toronto’s Friendly Housemates program, which pairs adults with intellectual disabilities and post-secondary students; the 360°kids Nightstop Program that mobilizes community members to provide emergency shelter for homeless youth; and, Muskoka-based Solterra Co-housing, which offers co-ownership opportunities for seniors.

Donald Easson, Professor and Program Coordinator of the Developmental Services Worker Program, Centennial College
Bonnie Harkness, Director of Operations/Interim CEO, 360°kids
Matthew Poirier, Manager of Policy and Stakeholder Relations, Community Living Toronto
Shelley Raymond, President, Solterra Co-housing

Ready to Rent BC was established to meet the need for proactive solutions that increase housing stability and prevent homelessness. Their RentSmart program combines education, certification and support to help vulnerable tenants overcome housing barriers and experience successful tenancies. Learn how their RentSmart course and model as well as their share systems and processes help to increase successful tenancies, and hear how an Ontario-based housing provider and local partners are rolling out this model in their community.

Lori Beech, Executive Director, Bethlehem Housing and Support Services
Kristi Fairholm Mader, Co-Executive Director, Ready to Rent BC

Housing costs are soaring and becoming increasingly unaffordable in cities such as Toronto and Vancouver, meaning low-income households are often being pushed out. Cities should be inclusive places offering everyone an affordable place to live. But how can cities preserve housing affordability over the long term? This session explores community land trusts as a tool for property development, asset management and stewardship of affordable home ownership. It will also discuss different governance mechanisms that can be used to maximize affordability and other community impacts.

Joshua Barndt, Development Coordinator, Parkdale Neighbourhood Land Trust
Allison Maxted, Coordinator, Hamilton Community Land Trust
Thom Armstrong, Executive Director, Co-operative Housing Federation of British Columbia

How are leading organizations in Canada shifting organizational culture to respond to changes in government policy and market realities? What new skills, competencies and systems will housing organizations need to have in place to be successful? Hear about new research being completed by Housing Partnership Canada to identify organizations making change, and learn about how they have adapted their business approach considering strategic positioning, managing risk and organizational resilience. Plus, Toronto Community Housing will share experience in managing strategic change and new business approaches in a complex environment.

Shayne Ramsay, CEO, BC Housing/Chair, Housing Partnership Canada
Wayne Tuck, COO, Toronto Community Housing Corporation
Sylvia Patterson, Consultant (moderator)