Tuesday, 14 March 2017 | |||||||
Client interpersonal skills for lawyers | |||||||
09:00 - 09:30 | Registration and refreshments | ||||||
09:30 - 10:00 | Welcome and introductions Speaker: Peter Harvey, Trainer and Consultant , Quiver Management | ||||||
10:00 - 10:20 | What is coaching and mentoring? | ||||||
10:20 - 11:05 | Purposeful listening and observation techniques for improved understanding of your clients' views, perceptions and reality | ||||||
11:05 - 11:20 | Mid-morning break | ||||||
11:20 - 12:30 | High quality questioning to help increase clients' self-awareness and facilitate their thinking and decision making | ||||||
12:30 - 13:00 | Lunch | ||||||
13:00 - 13:45 | How to uncover your clients' personal and business goals | ||||||
13:45 - 14:45 | Converstion exercise | ||||||
14:45 - 15:00 | Afternoon break | ||||||
15:00 - 15:45 | Techniques for building strong rapport and relationships with your clients | ||||||
15:45 - 16:00 | How to use the increased understanding and deeper rapport to advise and support your clients more freely | ||||||
16:00 - 16:30 | Review and Q&A | ||||||
16:30 | Close |