2017 Customer Service & Communications Conference
 

UTILITY CUSTOMER SERVICE & COMMUNICATIONS CONFERENCE

Event Details
2017 Customer Service & Communications Conference
11/15 - 11/17/2017
Sheraton Music City Hotel
Nashville, Tennessee

The Customer Service & Communications Conference, held jointly with the Human Resource Management Conference, is TVPPA's annual educational meeting for electric utility communication, marketing and customer service professionals — arguably, one of the most important customer interface staffing elements a utility has. Join us for this year's conference and learn from industry experts in a variety of topics and enjoy the camaraderie and networking opportunities provided by your peers!

11/15/2017
CUSTOMER SERVICE & COMMUNICATIONS CONFERENCE
1:00 pm - 6:00 pmRegistration Open
4:00 pm - 5:30 pmOpen Forum: The Best Thing and Worst Thing We Did This Year!
5:30 pm - 6:30 pmWelcome Reception
 
11/16/2017
7:30 amThursday, November 16, 2017
Registration Open
7:30 am - 8:30 amBreakfast with the Sponsors
8:30 amFIRST GENERAL SESSION
8:30 am - 9:30 amKeynote Address: Nashville Predators - Building Our Brand in the Community
9:30 am - 10:00 amEnergyRight Solutions and Electrification
10:00 am - 10:30 amMeet the Sponsors Break
10:30 am - 11:15 amConsiderations for Initiating Broadband
11:15 am - 12:00 pmCEO Perspective of Customer Service & Communications Roles
12:00 pm - 1:45 pmLunch
1:45 pmSECOND GENERAL SESSION
1:45 pm - 2:30 pmLive Customer Focus Group
2:30 pm - 3:15 pmJourney Mapping
3:15 pm - 3:45 pmMeet the Sponsors Break
3:45 pm - 4:30 pmRoundtable Networking
4:30 pm - 5:00 pmLegislative Update
5:00 pm - 6:30 pmReception
 
11/17/2017
7:00 am - 8:00 amBreakfast with the Sponsors
8:00 amTHIRD GENERAL SESSION
8:00 am - 8:45 amKeynote Address: A Story of Inspiration
8:45 am - 9:30 amScams and Protecting Your Customers
9:30 am - 10:00 amOne LPCs Approach to Community Solar
10:00 am - 10:30 amMeet the Sponsors Break
10:30 am - 11:15 amIntegrated Digital Communications
11:15 am - 12:00 pmManaging Stress and Reactions at Work: Creating an Emotionally Intelligent Environment
12:00 pmAdjourn