Event Details |
2017 Customer Service & Communications Conference |
11/15 - 11/17/2017 |
Sheraton Music City Hotel |
Nashville, Tennessee |
11/15/2017 | |||
CUSTOMER SERVICE & COMMUNICATIONS CONFERENCE | |||
1:00 pm - 6:00 pm | Registration Open | ||
4:00 pm - 5:30 pm | Open Forum: The Best Thing and Worst Thing We Did This Year! | ||
5:30 pm - 6:30 pm | Welcome Reception | ||
11/16/2017 | |||
7:30 am | Thursday, November 16, 2017 Registration Open | ||
7:30 am - 8:30 am | Breakfast with the Sponsors | ||
8:30 am | FIRST GENERAL SESSION | ||
8:30 am - 9:30 am | Keynote Address: Nashville Predators - Building Our Brand in the Community | ||
9:30 am - 10:00 am | EnergyRight Solutions and Electrification | ||
10:00 am - 10:30 am | Meet the Sponsors Break | ||
10:30 am - 11:15 am | Considerations for Initiating Broadband | ||
11:15 am - 12:00 pm | CEO Perspective of Customer Service & Communications Roles | ||
12:00 pm - 1:45 pm | Lunch | ||
1:45 pm | SECOND GENERAL SESSION | ||
1:45 pm - 2:30 pm | Live Customer Focus Group | ||
2:30 pm - 3:15 pm | Journey Mapping | ||
3:15 pm - 3:45 pm | Meet the Sponsors Break | ||
3:45 pm - 4:30 pm | Roundtable Networking | ||
4:30 pm - 5:00 pm | Legislative Update | ||
5:00 pm - 6:30 pm | Reception | ||
11/17/2017 | |||
7:00 am - 8:00 am | Breakfast with the Sponsors | ||
8:00 am | THIRD GENERAL SESSION | ||
8:00 am - 8:45 am | Keynote Address: A Story of Inspiration | ||
8:45 am - 9:30 am | Scams and Protecting Your Customers | ||
9:30 am - 10:00 am | One LPCs Approach to Community Solar | ||
10:00 am - 10:30 am | Meet the Sponsors Break | ||
10:30 am - 11:15 am | Integrated Digital Communications | ||
11:15 am - 12:00 pm | Managing Stress and Reactions at Work: Creating an Emotionally Intelligent Environment | ||
12:00 pm | Adjourn |