17 – 18 October, Vienna
The Imperial Riding School Renaissance Hotel
By 2015, the way we travel will change significantly fuelled by innovation in IT - used by airlines, airports and passengers.
Over the next three years, the industry will see a major transformation in the way passengers buy travel services and use self-service along their journey. In addition, these journeys will take place in a fully mobile and social environment with airlines and airports intelligently using vast quantities of data to deliver real service and operational improvements.
Information technology has already had a major influence on air travel, and with the number of global travelers expected to double by 2030, it will continue to lead the way for the industry. Major IT trends will shape the entire travel experience, from how we book flights to how we interact with airlines and airports during our journey, to the kinds of services we expect.
Passenger needs and preferences are changing. Today’s passengers want more control throughout their journey. They expect transformation in both the kinds of services airlines and airports offer, and the way they communicate with them. At the same time, the industry is investing in business intelligence solutions and collaborating more to increase operational efficiency and improve customer service and loyalty.
All actors in the Industry need to work together to be ready for these needs and to create the ideal journey.
This event will allow the delegates to find out what is already available, what is coming next and what needs to be done to get ready to Fly into the Future.
- Sebastien Touraine - Project Manager e-Services, IATA
- Robert O’Meara Director Media & Communications ACI Europe
- Mildred Trögeler Manager Technical and Operations AEA
- Jeff Poole Director General CANSO
- Gianni Perniceni Director Distribution Ecommerce & Direct Sales, Meridiana
- Dadi Runarsson Deputy Terminal Director, Keflavík International Airport
- Maïte Oonk - Manager KLM Mobile E-Commerce, AirFrance KLM