Title SVP & General Manager, Mobile Solutions Company Fiserv Bio Fiserv’s Digital Channels division provides industry-leading banking and payments software and solutions for PCs, smartphones, and tablets to thousands of banks, credit unions and other financial institutions large and small in North America and around the world. As SVP and GM, Jim is accountable for products, sales, marketing, user experiences, client service, and profit-and-loss achievement. He joined Fiserv in April 2013 to lead Fiserv’s Mobile Banking efforts, bringing over 20 years’ experience in leading innovation within both large companies and entrepreneurial settings. His responsibilities expanded in late 2013 to include online banking and mobilizing Fiserv’s other product lines. Prior to joining Fiserv, Jim had a brief tenure at BlackBerry as the senior vice president in charge of their services and software activities. He was hired in early 2010 to accelerate Blackberry’s platform and program changes to compete with Apple’s and Google’s app eco-systems. Jim’s team’s efforts culminated in the completely overhauled Blackberry 10 platform, which earned positive reviews and attracted Apple-leapfrogging apps from Facebook, Twitter, Pandora, Foursquare and Evernote. He left BlackBerry when those efforts didn’t reverse their decline, but before leaving he delivered to global markets several BlackBerry-created financial applications including Mobile Wallet, Identity Management, Content Storefront, and Near-Field Communications (NFC) Payments. Also while at BlackBerry, Jim was a named contributor to Canada’s 2010-11 Task Force for the National Payments Systems Review. Previously, Jim was SVP of product development at Comcast, ran AOL’s communications products as Vice President and General Manager, as turnaround President & Chief Operating Officer of public software company Hummingbird (acquired by OpenText) converted it into a market leader in Enterprise Information Management, chaired the board of Content Management provider ExtendMedia (acquired by Cisco), and served in Bell Canada’s senior officer group as their Executive Vice President Internet & Broadband. His other experience with Financial Services technology includes founding, taking public and chairing Canadian-based transaction processor Emergis (now part of Telus), and spending several years at McKinsey & Company serving financial institutions and e-commerce enablers. Jim holds an MBA from Harvard Business School, and an AB from Yale College. His family and he reside in Atlanta, Georgia.