Learn how service design thinking, lean approaches to user experience, and co-design processes offer an alternative to the money pit, and deliver experiences that delight your users.

Organizations continue to pile features and fixes onto the redesign process. Companies that overlooked mobile are making big changes in a panic, while those with designs suitable for any device aren’t sure what to do next. One thing that won’t change is that people crave easier, faster, and more widespread access to their information and tools. Join Kevin M. Hoffman to find out how you can deliver that—while engaging in a smooth collaborative process.

3 Main Takeaways:

1. How to manage and improve stakeholder and user collaboration in the design process
2. Using visual listening to improve innovation between collaborators
3. Agreeing on hypotheses, not working from assumptions