In this session, Andy Fitzgerald will share approaches that will help you craft cohesive information systems and articulate those systems smoothly across touchpoints in order to effectively design for the ease and consistency your users expect.

Users increasingly expect multi-device and multi-session consistency when they engage with digital products. At the same time, delivering a consistent experience grows increasingly complex as services and touchpoints diversify and add capabilities.

The information design techniques we’ve learned from the web have provided a good starting point, but the holistic information environments of the multi-device and cross-channel present demand a greater degree of understanding, flexibility, and precision than has ever been needed on the desktop web.

This talk will examine the rich potential of embodied and multi-modal perception—two methods for processing information through the body and senses—and offer solutions for how to design information systems that leverage these perceptual opportunities in effective, contextually appropriate ways.

3 Main Takeaways:

1. Understand the importance of symbolic modalities and embodied perception in interaction design.
2. Learn how to use taxonomies to create cohesive information systems across contexts.
3. Find out how to leverage embodied perception in meaning making and information design.