Improving the Store Experience for the Demographic Blind Spot

10/06/2017
10:30 am - 10:50 am
OCCC W311C

Objective: Guidance
Audience Level: Beginner/Intermediate
Session Type: Presentation

This work provides an approach on how to improve accessibility in a grocery store. We first define challenges based on what assistive technologies exist and customer interviews. Then we create personas and stories to highlight the technologies we would use to solve key challenges. Finally, we show how the stories can become a reality with a prototype that takes users through multiple scenarios in the store journey.

Speaker(s)

, R&D Associate Principal, Accenture