| Reaching Performance Excellence Speaker Description Leaders of successful organizations understand what performance excellence is and how it re-enforces sustainability in growth, customer satisfaction, employee engagement and profitability. There are essential ingredients required for successful transformation, including where to begin and questions that leaders need to ask. This session will focus on important components of performance excellence such as core values, goals and processes and how leaders transform to performance excellence. Diane Meiller-Cook is the president of DM&A, a performance excellence consulting firm that works with numerous public and private organizations to help them objectively assess where they are today and develop a comprehensive plan to guide them through the transformational change to performance excellence. |