Introduction:
 After identifying the need for clinical communication training for Veterinary Technology (VT) students we developed a communication training program. Over the past four years, incorporation of communication concepts into the VT curriculum across various courses with training culminating in a 2 day event involving real-life veterinary scenarios, trained simulated clients, and learners working in groups of 3-4, and facilitated by 2 trained communication coaches.   

Objectives:
  • Provide a brief history and overview of our clinical communication training for VT students.
  • Describe our adaptations of the Calgary-Cambridge guide to reflect communication skills appropriate for VTs in practice settings.
  • Describe results and future plans.

    Method:
     The training starts in the first quarter and is imbedded in seven courses throughout the curriculum. This includes: introduction to communication concepts related to customer service, role play among classmates to develop skills, and observation and skills practice during externships in practice settings.   We describe the way communication concepts, language, and skills practice is embedded throughout the curriculum and in greatest detail the final 2 day simulation exercise. Key elements are:
  • small group format
  • trained communication coaches (a veterinary technician and veterinarian)
  • trained simulated clients
  • common cases
  • immediate assessment and feedback from self, peers, simulated client, and coach
  • Opportunities to participate in 5 different cases
    •   
    Findings:
  • enhanced self-image/confidence re transition from student to professional
  • communication competence
  • development of a multifaceted communication program embedded throughout the curriculum
    •    
    Discussion:
    Communication is an essential skill for graduate VTs competence and success.  Steps to apply an adapted instrument with focused attention on most relevant VT skills.  



    Authors:
    *WEDAM, Sue DVM1, *JENSEN, Rachel B.S., LVT2, *PAPAGEORGIOU, Nicole B.A., LVT3 
    1. Veterinary Technology Program, Yakima Valley College, Yakima, WA, USA; 
    2. Clinical Communication Program/College of Veterinary Medicine Washington State University, Pullman, WA, USA; 
    3. Veterinary Technology Program, Yakima Valley College, Yakima, WA, USA