Resident-centered care plans are used throughout LTC homes to facilitate resident care coordination. Despite their ubiquitous use, non-compliances with Plan of Care (POC) requirements found in the LTCHA are consistently the most commonly found issues during an RQI. 90% of Ontario LTC homes received at least one CO or VPC following an RQI between 2011 and 2015. 

The Bruyère CLRI, Advantage Ontario, and OLTCA developed a joint initiative to better understand the root causes of non-compliance to POC and the factors for success among the LTC homes most compliant with POC. This poster shares our findings from one aspect of this work, the Bright Spots Study. In this study we used a positive deviance framework to learn from those homes demonstrating exceptional performance in POC. Here we present the feedback we received from semi-structured interviews with homes that did not receive a CO or VPC between 2011 and 2015.

This work was completed by the Bruyère Centre for Learning, Research and Innovation in Long-Term Care (CLRI) in collaboration with AdvantAge Ontario and the Ontario Long-Term Care Association (OLTCA)