Given written notice to firstname.lastname@example.org, prior to 20 May 2016, we are happy to issue a refund for any cancellation of single tickets. Refunds are not provided for any cancellation received after 20 May 2016 or for non-attendance on the day. Delegate substitutions may be made at any time. All refunds will incur a AUD50 administration fee. This fee will be deducted from the refund amount.