Overview

Employer engagement and business development teams are well trained, professional and effective. However, through surveys and meetings with many key employers we have found that this is not always the case. These things would never happen in your organisation, would they…..?

This webinar will explore the impact that excellent customer service can have when employers are deciding which training provider to work with.

Objectives

This webinar will include:

• the top employer complaints or dislikes when dealing with apprenticeship front line staff and how to mitigate these
• case studies to highlight the negative impact such issues have had on employer decision making
• a ‘do’s and don’ts list’ to combat the issues uncovered
• an introduction to the interactive toolkit to help front line teams to hone and develop their skills.
  

Who should attend