Loading...

General Questions

When will registration open for DSCOOP 2019?

Registration is currently open, please click here to register now

What is the difference between Registration Types?

HP Technology Owners / Users: You own an HP Indigo, HP Page-Wide, HP Scitex, HP High-end Latex printers and presses.
Graphics Technology Owner – You own or operate presses not HP Branded.
Channel Partners: You are a HP Channel Partner
Press / Media: You are an invited guest, coming to cover the event for media purposes.
Students / Educators: You are coming to participate in our Education program
Brands / Creatives / Industry: You are a non-HP Press User
Event Staff: You are working the event as part of Dscoop
HP: You are an HP employee
Partner: You are a registered partner in the Orlando Solutions Showcase

I have questions about my registration…whom do I contact?

Call the DSCOOP registration service, at 855-211-7447 or 1-303-530-7496 for international callers or email Orlando2019@dscoop.org

How do I modify my registration?

You may log back into your registration to make edits. Select the Modify Registration button and enter the email address and last name that was used during registration.

What is the companion policy?

A Companion Pass may be purchased for $299.00. The companion will be allowed to attend evening events only. The companion pass must be purchased during the registration process. If you have already registered, then you can modify your registration to add your companion.

I need a Visa Letter to attend the conference. How do I get one?

You will request a Visa Letter during your registration for the conference. You will be asked to enter your passport number, enter your passport expiration date, DOB, and your full Local Embassy Address for the question, “Do you require a visa?” Please have your local embassy address on hand before beginning registration. After completing your registration, you will be emailed your visa letter within three to five business days. Get more information on applying for a Visa to the U.S.

What is the cancellation policy for the 2019 meeting?

Request for cancellation must be in writing via email at Orlando2019@dscoop.org and are subject to the following schedule:

  • Received by December 14, 2018, full refund less $200 administrative fee
  • Received between December 14, 2018 and March 1, 2019, full refund less 50% of registration as administrative fee
  • Cancellation requests received on March 2, 2019 or later will not be eligible to receive a refund; the registrant will be liable for the full conference registration fee.

What is the Substitution Policy?

Substitutions for current members are permitted at no additional fee. To request a substitution please include the name of the member who you would like to transfer your registration to and their email address in your written request to Orlando2019@dscoop.org by March 15, 2019. After this date all substitutions must be completed onsite.

Please note: You or the member you are transferring your conference registration to are ineligible for any refunds or credits related to the registration transfer (e.g. refunds or credits towards workshops, evening events or guest tickets are not allowed). Also note, the person you are transferring your registration to must be a current member.

Where is the Dscoop Annual Meeting?

Gaylord Palms Resort & Convention Center
6000 West Osceola Parkway,
Kissimmee, Florida 34746

What is the closest airport to the show?

The Gaylord Hotel & Convention Center is located 20 minutes from the Orlando International Airport and just 1.5 miles from the main gate of Walt Disney World®.

Is my badge valid all days of the show?

Yes, your badge is valid for all 4 days of the show.

I am only able to attend one day of the show; are day passes available?

Yes, day passes are available for purchase. Please stop On-Site Registration.

I lost my badge. How can I get a replacement?

A replacement badge may be obtained at the On-Site Registration Desk, for $35.00. We only allow for one replacement badge per person.

I registered but have not received a confirmation. How do I get a copy?

Online registrations should generate an immediate e-mail confirmation if you have provided a valid e-mail address. Please contact Dscoop Edge Registration at Orlando2019@dscoop.org if you have not received an email confirmation within 24 hours of registering for conference.

Can I bring my children to the show?

No one under the age of 18, including infants, will be admitted to the show floor or seminars at any time. Proof of age may be required. Anyone 14 years of age or older must register. There are no exceptions. Childcare will not be provided.