Crisis Communications for Clerks/Recorders

Earthquakes. Forest Fires. Citizen Protests. Cyber Attacks. Political Drama. Floods. Violence and Security Incidents. Public Health Emergencies. During crisis situations, Clerks/Recorders often become the spokesperson for their department, elected body, or even for their entire municipality. This session will provide the public information officer tools necessary to function in this often high-stress and high-visibility role. Participants will receive an introduction to the Incident Command System (ICS), continuity of operations principles, and the appropriate roles a Clerk/Recorder might serve in the ICS structure. Role playing and interactive group activities will provide tools regarding how to write a press release or official statement, media relations and interview skills, a basic understanding of social media management during crisis, and records keeping concepts to document response efforts. 

Developing Effective Workplace Policies

Does your organization rely too heavily on the “institutional knowledge” of longtime employees?  Do you struggle to get staff to read (or follow) your agency rules? Are your existing policies outdated? In this session, the trainer will provide you with critical tools for creating “reader-friendly” rules, such as:

·         Learn what policies should (and shouldn’t) include.

·         How to plan policies before you write them.

·         Editing policies for clarity & brevity.

·         Formatting policies so they’re easy to skim.

Navigating Through Intergenerational Workgroup Challenges

This interactive seminar will help participants better understand and cope with the challenges presented by the very different and distinctive generations in the modern-day workplace.   Employees report feeling overwhelmed as the different generations struggle to communicate with each other and to find common ground.  In this workshop, attendees will learn:

·         Common characteristics of the different generational groups.

·         Some of the historical, cultural, and economic factors that have shaped generational perspectives.

·         The value of having such diversity and expertise on the same team.

·         How to use the talents, experience, and skills of each generation.

·         Tips for strengthening communications between the different generations.

·         How to give suggestions for improvements in a way that limits conflict.

·         How to approach a coworker with a different perspective.

Power Talk

You find yourself sitting at a table of clerks/recorders sharing work-related experiences. What questions would you like to ask your peers? Questions related to social media, software and tools used to increase work production and efficiencies, working with elected officials, supervision and motivation strategies, records requests and records management tools, other best practices in the world of Clerkdom? We have so much to learn from one another in spite of our diversity. In this session, we will Power Talk about these topics and more using a roundtable format. You will gain a fresh perspective on a variety of topics; and, you will walk away with a list of resources, contacts, tips and strategies to help you in your pursuit of excellence.