To download the power point presentation, click on the session title.
BHPH Collections Best Practices
Speakers: David Brotherton, NIADA
Regulatory initiatives are casting a cloud on collection departments nationwide. Compliance with what appears to be a shifting landscape is really starting to wear on dealers and their collection teams. Top dealers still collect effectively today and this session will highlight some of the best practices from around the industry on how you can too. This is not a session you want to miss.
Pitfalls in Pricing & Finance Charges
Speakers: Tom Hudson and Allen Denson, Hudson & Cook
The CFPB’s recent enforcement action against a small BHPH dealer has put the industry on notice – dealers must properly calculate and disclose all finance charges.This session will examine that case and help you better understand what constitutes a finance charge and how that may impact your pricing practices.
Advertising Compliance
Speaker: Heidi Eddy-Dorn, Assistant General Counsel, Cox Automotive
This session will help you navigate federal and state advertising requirements related to automotive products and services.Explore Internet advertising and compliance in relationship to emerging technologies and digital marketing initiatives.Gain a better understanding of the FTC’s regulation of dealers’ advertising practices across the country and avoid deceptive advertising pitfalls.We will examine how you can comply with federal regulations in today’s online world.
Using Texting in Your Dealership to Collect, Market and Succeed!
Speaker: Chris Leedom, Leedom Group
One of the best ways to reach your customers and prospects is via SMS texting. The application of texting can help increase sales, collect money, and communicate more efficiently with your customer base. However, as with almost every aspect of owning a dealership, using a fully compliant product that protects you is critical. Our workshop leader will discuss how to implement texting in your dealership and what compliance pitfalls exist and how to address this exposure. By the end of the session you will understand how to implement texting in your dealership and how to do so in a compliant manner.
Partner Through Positive Disruption
Speaker: Susan Moritz, VP Development, NextGear Capital
Today, the car business is going strong, and the time to act is now. Despite double-digit automotive growth during this economic recovery, overall profit margins have tightened, and decades of historical data show us that the market is cyclical. As we approach the crest of a 10-year cycle, dealers must respond now to consumer demands for change in the automotive retail experience while creating operational efficiencies on the wholesale and retail sides of their business in order to protect profitability and remain viable in the future. This presentation will illuminate thought leadership around an innovative automotive experience for both consumers and dealers that will enhance the customer buying experience while creating operational efficiencies that empower dealers and improve profitability.
Customer Contact - The Compliance of Technology
Speaker: Michele Shuster, MacMurray, Petersen & Shuster
Whether marketing to or collecting from their customers, dealers are constantly engaging individuals and using new technology to do so.Do you know what you can and can’t do when calling or texting that customer’s cell phone? Can you use systems that make robocalls?Learn the answers to these and other questions in this informative session.
Surviving the First 12 Months as a Small Business Owner
Speaker: Bill Dunkleberg, Chief Economist, National Federation of Independent Business (NFIB)
Learn the top ten most critical steps a new small business owner must implement to ensure they are a viable and profitable ongoing concern. There are unprecedented new challenges facing new small business entrepreneurs. This session will help you successfully navigate those treacherous waters to long term success as a new small business entity.
Employee Wage Issues in Your Dealership
Speaker: Matt Simpson, Fisher & Phillips
One of the most frequently discussed topic amongst various dealers deals with employee payment plans.This panel will help you sort through some of the key issues involved with employee wages including properly classification of workers, minimum wage considerations, overtime exemptions, among others.This is a must attend session for your labor related questions.
F&I Sales Best Practices
Moderator: Joe Lescota, NIADA Panel: Bill Carr, Warrantech; Eric Fifield, EFG Companies
F&I sales doesn't have to be a mystery novel or a horror film, pick up easy to implement tips on overcoming objections, menu selling, resonating with online F&I applicants, moving the sales process into the initial vehicle research process, and streamlining the paperwork to eliminate long customer wait times.
Merchant Services Processing Protocols
Presentation 1
Presentation 2
Moderator: Angela Ledbetter, NIADA Speakers:James Scott, TransFirst; Jon Leedom, PayMaxx Pro
Consumers are adopting at a rapid pace new forms of payment technologies including imbedded chip credit/debit cards, and smartphone mobile payment tools, requiring retailers to incorporate EMV compliant and mobile processing systems for vehicle down payments, service work, and recurring loan payments. Learn how to prepare your dealership for these payments innovations in a cost effective, efficient and compliant manner.
BHPH Collections Best Practices
Speakers: David Brotherton, NIADA
Regulatory initiatives are casting a cloud on collection departments nationwide. Compliance with what appears to be a shifting landscape is really starting to wear on dealers and their collection teams. Top dealers still collect effectively today and this session will highlight some of the best practices from around the industry on how you can too. This is not a session you want to miss.
Pitfalls in Pricing & Finance Charges
Speakers: Tom Hudson and Allen Denson, Hudson & Cook
The CFPB’s recent enforcement action against a small BHPH dealer has put the industry on notice – dealers must properly calculate and disclose all finance charges.This session will examine that case and help you better understand what constitutes a finance charge and how that may impact your pricing practices.
Advertising Compliance
Speaker: Heidi Eddy-Dorn, Assistant General Counsel, Cox Automotive
This session will help you navigate federal and state advertising requirements related to automotive products and services.Explore Internet advertising and compliance in relationship to emerging technologies and digital marketing initiatives.Gain a better understanding of the FTC’s regulation of dealers’ advertising practices across the country and avoid deceptive advertising pitfalls.We will examine how you can comply with federal regulations in today’s online world.
Using Texting in Your Dealership to Collect, Market and Succeed!
Speaker: Chris Leedom, Leedom Group
One of the best ways to reach your customers and prospects is via SMS texting. The application of texting can help increase sales, collect money, and communicate more efficiently with your customer base. However, as with almost every aspect of owning a dealership, using a fully compliant product that protects you is critical. Our workshop leader will discuss how to implement texting in your dealership and what compliance pitfalls exist and how to address this exposure. By the end of the session you will understand how to implement texting in your dealership and how to do so in a compliant manner.
Partner Through Positive Disruption
Speaker: Susan Moritz, VP Development, NextGear Capital
Today, the car business is going strong, and the time to act is now. Despite double-digit automotive growth during this economic recovery, overall profit margins have tightened, and decades of historical data show us that the market is cyclical. As we approach the crest of a 10-year cycle, dealers must respond now to consumer demands for change in the automotive retail experience while creating operational efficiencies on the wholesale and retail sides of their business in order to protect profitability and remain viable in the future. This presentation will illuminate thought leadership around an innovative automotive experience for both consumers and dealers that will enhance the customer buying experience while creating operational efficiencies that empower dealers and improve profitability.
Customer Contact - The Compliance of Technology
Speaker: Michele Shuster, MacMurray, Petersen & Shuster
Whether marketing to or collecting from their customers, dealers are constantly engaging individuals and using new technology to do so.Do you know what you can and can’t do when calling or texting that customer’s cell phone? Can you use systems that make robocalls?Learn the answers to these and other questions in this informative session.
Surviving the First 12 Months as a Small Business Owner
Speaker: Bill Dunkleberg, Chief Economist, National Federation of Independent Business (NFIB)
Learn the top ten most critical steps a new small business owner must implement to ensure they are a viable and profitable ongoing concern. There are unprecedented new challenges facing new small business entrepreneurs. This session will help you successfully navigate those treacherous waters to long term success as a new small business entity.
Employee Wage Issues in Your Dealership
Speaker: Matt Simpson, Fisher & Phillips
One of the most frequently discussed topic amongst various dealers deals with employee payment plans.This panel will help you sort through some of the key issues involved with employee wages including properly classification of workers, minimum wage considerations, overtime exemptions, among others.This is a must attend session for your labor related questions.
F&I Sales Best Practices
Moderator: Joe Lescota, NIADA Panel: Bill Carr, Warrantech; Eric Fifield, EFG Companies
F&I sales doesn't have to be a mystery novel or a horror film, pick up easy to implement tips on overcoming objections, menu selling, resonating with online F&I applicants, moving the sales process into the initial vehicle research process, and streamlining the paperwork to eliminate long customer wait times.
Merchant Services Processing Protocols
Presentation 1
Presentation 2
Moderator: Angela Ledbetter, NIADA Speakers:James Scott, TransFirst; Jon Leedom, PayMaxx Pro
Consumers are adopting at a rapid pace new forms of payment technologies including imbedded chip credit/debit cards, and smartphone mobile payment tools, requiring retailers to incorporate EMV compliant and mobile processing systems for vehicle down payments, service work, and recurring loan payments. Learn how to prepare your dealership for these payments innovations in a cost effective, efficient and compliant manner.
