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Payment Card Security

Gain Expertise in Risk & FraudGain expertise in risk and fraud management with our in person training courses designed to provide you and your organization with the latest tools and strategies to combat fraud.

Attend one of our courses and learn to:

  • Enhance your institution’s ability to reduce fraud losses
  • Identify, manage and reduce short- and long-term risk
  • Implement best-in-class techniques for combating fraud
  • Manage compliance

  Fraud Prevention Training

This online, on-demand Fraud Prevention training is a complimentary course, which will assist you to become familiar with MasterCard security practices as we all work diligently together to help prevent fraud.  Click here to view.

Customized Training

ARM can also provide customized training programs tailored to meet your specific needs. Customized training can be facilitated on-site. Please consult with your regional Security & Risk Services representative for further information or send an email to arm@mastercard.com.

Contact us for more information

Sign Up! Upcoming Courses Include:

The Business of Fraud Detection

Overview

This 1-day course provides an in-depth look at the principles of fraud detection, and explains how to minimize the financial loss due to payment card fraud. Various key aspects are discussed in a workshop environment focused on sharing best practices.

The first part of this course explains the underlying principles of an effective fraud detection operation, describes the various fraud detection technologies available today and the importance of data analysis in a fraud detection environment.

The second part of the course is a workshop where participants can benefit from each other and a set of best practices reflecting on current day fraud patterns and how to deal with them.

Who Should Attend

Fraud Detection Managers, Supervisors, Analysts, Fraud Investigators, Risk & Fraud Analysts, and Operational staff.

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Introduction to MasterCard Fraud Management & Compliance

Overview

This workshop presents and discusses risks associated with the card business and targets different fraud types, as well as protective measures to combat them. The MasterCard fraud management toolbox comprised of services such as SAFE, MATCH and MCAlerts are covered, along with discussions of issuer and acquirer fraud control systems. Participants gain an understanding of the criminal modus operandi and will learn how to initiate and support police investigations into criminal activity.

Who Should Attend

Security & Fraud Control Operatives, Analysts and Investigators wishing to gain a solid understanding of Fraud and Risk Management. This course is best suited to individuals that have less than three years in the industry.

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The Principles of Fraud Management

Overview

This course provides detailed information on risk management strategies. The course examines the points of vulnerability for issuers and acquirers and showcases best practices in risk management. Participants are encouraged to have a basic knowledge of the risk management program, tools, rules and regulations prior to attending this course. Participants have an opportunity to share and discuss best practices and hear about relevant case studies.

Who Should Attend

Security & Fraud Control Managers, Card Fraud Investigators, Analysts, Investigators & Fraud Control Operatives.

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The Principles of Fraud Management for Acquirers

Overview

This course provides advanced information on risk management strategies. The course examines the points of vulnerability for acquirers and showcases best practices in risk management.

The course will cover:

  • Due Diligence Process
  • Authentication & Verification Methods
  • Technology & Standards
  • Monitoring & Detection
  • Fraud Trends
  • Account Data Compromise / Common Point of Compromise Event Management
  • Merchant Education
  • Termination Management

Participants are encouraged to have a basic knowledge of the risk management program, tools, rules and regulations from an acquiring perspective prior to attending this course. Participants have an opportunity to share and discuss best practices.

Who Should Attend

Security & Fraud Control Managers, Card Fraud Investigators, Analysts, Investigators & Fraud Control Operatives.

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The Principles of Fraud Management for Issuers

Overview

This course provides comprehensive information on risk management strategies for the issuer. The course examines the current card payment environment, fraud prevention techniques and best practices.

The course will cover:

  • Card Authentication Methods and Card Holder Verification Methods
  • Defining and Building an Effective Authorization Strategy
  • Developing and Measuring a Detection Strategy
  • Methodologies for Setting up and Maintaining Detection Operation
  • Recovery & Investigation Operations
  • Performance Monitoring & Score-carding

Participants are encouraged to have a basic knowledge of the risk management program, tools, rules and regulations from an issuing perspective prior to attending this course. Participants have an opportunity to share and discuss best practices and case studies

Who Should Attend

Security & Fraud Control Managers, Card Fraud Investigators, Analysts, Investigators & Fraud Control Operatives from Issuing Institutions.

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SAFE Workshop

Overview

This 1-day workshop provides a full overview of the analysis tool created by MasterCard Worldwide – the System to Avoid Fraud Effectively, or SAFE as it is usually referred to.

SAFE offers a comprehensive set of fraud and statistical data:

  • For issuers the level of detail contained in the SAFE database is crucial in defining effective fraud prevention measures.
  • For acquirers of the MasterCard brand, SAFE is the only available source containing all fraudulent transactions acquired at merchants.

The course provides a detailed description of SAFE and will help members make the best use of the data generated by SAFE. Participants will receive detailed analysis of SAFE messages and online tools. Dedicated workshop sessions analyze the comprehensive reports produced by SAFE and help members to understand how the reports can be used to identify areas that are at risk.

Who Should Attend

Risk & Fraud Managers, Clearing Operations Managers, Chargeback Specialists, System Designers, Developers and Testers.

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