Frequently Asked Questions—The HOW Interactive Design Conference 2013

CONFERENCE DETAILS

REGISTRATION + PRICING-RELATED

SESSION-RELATED

GROUP REGISTRATIONS

VENDOR AREA-RELATED

DISCOUNTS + DISCOUNT CODES-RELATED

PAYMENT-RELATED

GUEST-RELATED

TRAVEL & LODGING

OTHER REGISTRATION-RELATED

OTHER GENERAL CONFERENCE QUESTIONS

USING THIS SITE


CONFERENCE DETAILS

The HOW Interactive Design Conference 2013 takes place Tuesday, November 5 through Thursday, November 7, 2013.
The HOW Interactive Design Conference 2013 is being held at the Hyatt Regency Chicago, located at 151 East Wacker Dr., Chicago, IL 60601.

Increase your value as a designer by developing your interactive design skill set. Whether you work freelance, in an agency, an in-house environment, or own your own shop, your clients and/or employer expect you to know how to design websites and develop other sophisticated interactive products. Their businesses depend on your ability to do this well, so it’s essential you develop these skills, understand the process of web design, the importance of content strategy for the web and the critical need to monitor the performance of your site or products. 

That’s why we created the HOW Interactive Design Conference. HOW has gathered some of the most accomplished interactive design experts in the industry to guide you, inspire you and enable you to return to work with a new-found sense of confidence in the skills you already have and a better understanding of the skills you need to develop.

Never done interactive design? No problem! The conference program is organized to ensure that the basic principles of web and interactive design are accessible to those of you who are new to the discipline as well as meaningful and educational to those designers who understand the fundamentals. Just a few days of intense expert guidance at the HOW Interactive Design Conference will boost your confidence—and your career. 

Don’t forget one of the primary benefits of coming to a conference: the people you meet. Past attendees have mentioned how networking opportunities at HOW Interactive Design Conference helped them to advance their careers and retain clients. Plus, the speakers are eager to meet you and help answer your questions. 

Check out our all-star list of speakers and learn why this year’s amazing lineup—featuring more voices and more “interactivity” than ever before—will benefit you for years to come. 

REGISTRATION + PRICING-RELATED

To register online, go to HOWInteractiveConference.com and click on the green REGISTER button on the top right of the home page. On the "register" page, click on any of the blue text that says BEGIN YOUR REGISTRATION NOW
No, a printable version of the registration form is not available. 
Prices vary depending on the date of your registration and on whether you register as part of a group or as an individual. Please visit HOWInteractiveConference.com and click on the green REGISTER button on the top right of the page; then scroll down the page to see your registration options. 
The Early-Bird registration deadline is September 21, 2013. Beginning at 3:01 AM Eastern Time (12:01 AM Pacific Time) on September 22, 2013, the regular rates become effective. 
Attendees can choose to register as part of a group or as an individual; both include all workshops, sessions and happy hours/receptions.
Yes, on-site registrations will be accepted unless the conference sells out. 
At this point we are not offering daily or individual session registrations. 
We do not allow multiple designers to share a single registration. At this time we are not offering registration options for individual days or individual sessions. Please sign up to receive our e-newsletter (located near the bottom of the home page, about our sponsors) to be notified if those should be offered as the event draws near or regularly check the HOW Interactive Design Conference website.
To redeem a credit from 2012, simply complete the online registration process but don’t make a payment. Instead, choose “Check/Money Order” on the payment page and then be sure to scroll down and click on the Complete Registration button. Once completed, email howinteractiveconference@fwmedia.com and let us know you’d like to apply your credit to your current registration. After the credit is applied, you’ll receive a receipt showing payment in full or an invoice showing the balance due.
If you must cancel for any reason, please notify us in writing via email to howinteractiveconference@fwmedia.com no later than September 21, 2013. Your registration fee will be refunded, less a $250 processing fee. No refunds will be made after this date for any reason. Transfers and substitutions may be made by email until October 19, 2013. After this date, all substitutions must be made on-site.

SESSION-RELATED

We are not offering registration for individual sessions. 
No, it is not possible to attend just the Portfolio Review; admission is limited to full-conference attendees. 

GROUP REGISTRATIONS

The Group Rate is a per-person registration cost. To qualify for group pricing, at least three people from the same company must register. If you are registering online, the registration system will require that you register all 3 attendees, one right after another. If mailing or faxing your registrations, we must receive them at the same time. Please note that each group member must be signed up individually.
Yes, this is possible. If your group registered together, any member of the group is able to click on the Invoice/Receipt button at the bottom of their confirmation email to view and print a receipt for the group. For unusual circumstances, send an email to howinteractiveconference@fwmedia.com with the name and confirmation number for each and we’ll compile and email an invoice.  
It’s easy to add another person to your group, but you will have a couple of steps to follow. The important thing to remember is that only the primary attendee can add members to the group. The primary attendee is the first person registered. If you look at your receipt or invoice, the first person listed is the primary attendee. You will need that person’s confirmation email because only the Modify Registration link in that specific email will take you to his/her registration.  

Click on the Modify Registration link in the primary attendee’s email and enter his/her email address and confirmation number (also in the confirmation email) in the boxes on the screen that appear. Once you get into that person’s record, it will look just like when you originally registered. Do not change anything on any of the pages until you get to the Additional Attendee page.

Under this you will see 2 sections: “Existing Attendees” and “Register an Additional Attendee”. Enter the email address of the new person to be added to your group, their promotional code (if any) and indicate their registration type. Then complete the registration process for this newest member. When you come to this page again but don’t want to add another person, click on the Complete Registration button. This won’t be visible until you’ve registered three attendees.  
 
This will take you to the payment page, where you can click on "Credit Card" and complete the fields that appear. Be sure to scroll to the bottom of the page and click Complete Registration. Once you’ve completed these steps, you can go back to your confirmation email and print your receipt by clicking on the Receipt/Invoice button at the bottom.
Yes, it takes a few extra steps, but it’s not difficult. The easiest solution is for each person to register as an individual full conference attendee. Once everyone has done so, simply send a list of the names and confirmation numbers of each in an email to howinteractiveconference@fwmedia.com indicating your payment preference (credit card or check) and they will be grouped together from the back end. 

•If each person needs to pay separately due to location (and different accounts), they can pay by credit card online when they    register. As part of the process when they are grouped together, the rate will be changed from individual full to group full and  the difference between the 2 rates will be refunded to the credit card used.

•If the company is going to pay for all attendees with either a single check or credit card payment, each person should choose  the “payment by check” option. Once the group has been formed from the back end and the rates adjusted, an invoice for the  group will be sent to the email address you designate.

No matter if those attending pay online or choose payment by check, It is imperative that they scroll to the bottom of that page and click on the
Complete Registration button. This is what secures their registration rates.
A 10% discount will be extended to groups of 8 or more attendees from the same company. No other discounts can be used with this large-group discount. Contact us at howinteractiveconference@fwmedia.com for details on how to register at this rate.

VENDOR AREA-RELATED

It is not possible to purchase admission to just the vendor area of the HOW Interactive Design Conference
The vendor area is located in the lobby area and will be open between sessions as well as during breakfast, lunch and happy hours/receptions. Most sponsor and exhibitor personnel attend conference sessions, but there are often representatives at the vendor tables during sessions. 

DISCOUNTS + DISCOUNT CODE-RELATED

Using a discount code that you've received is easy. Simply enter the code in the box on the first page of the registration process, just under your email address. The site will automatically calculate your registration fees and apply the discount when you click on Continue. Please read the coupon instructions carefully; most discounts are not applicable to all registration options. Attendees may only use 1 coupon per registration. If you have already registered when you receive a discount code, email howinteractiveconference@fwmedia.com with your name, confirmation number and the code; if applicable, we’ll apply the discount and refund any savings.
We do offer a discount of $50 to those who have attended one of our previous HOW design events. Please send your name, event name and the city/year you last attended to howinteractiveconference@fwmedia.com. Once we’ve confirmed your past attendee status, you will receive a discount code and instructions via email to use online when you register. Please note, past Attendee discounts are only applicable to the Individual Full Conference registration
Discount codes are applicable to Individual Full-Conference registrations. If you are registering as part of a group, your code will not work.
The student discounted price of $595 is available to full-time students at a brick-and-mortar accredited college, university or art school.  It is not available to those attending online schools. To qualify you must submit a copy of your student ID, proof of 12 current (not cumulative) credit hours, and a paid receipt for the current semester/term. Please put "Student Documentation" in the subject line and send your scanned documents to howinteractiveconference@fwmedia.com. You can also fax proof of your full-time student status to 513-531-0798, attn: HOW Interactive Design Conference; be sure to include your name and email address. Once received, your documentation will be reviewed and if accepted, you will receive a discount code and instructions for use via email.
Yes, we offer a discounted rate of $795 for designers who work for a non-profit organization. To qualify, we require a copy of your company’s "Determination Letter", the legal document that establishes its non-profit status. Please put "Non-Profit Documentation" in the subject line and send your scanned document to howinteractiveconference@fwmedia.com.  You can also fax proof of your company’s non-profit status to 513-531-0798, attn: HOW Interactive Design Conference; be sure to include your name and email address. Once received, your documentation will be reviewed and if accepted, you will receive a discount code and instructions for use via email.
Yes, we offer a discounted rate of $795 for designers who work as full time instructors/teachers. To qualify, we require proof of full-time teaching status from the dean/department head of your school in a statement on school letterhead. Please put "Instructor Documentation" in the subject line and send your scanned statement to howinteractiveconference@fwmedia.com. You can also fax proof of your full-time instructor status to 513-531-0798, attn: HOW Interactive Design Conference; be sure to include your name and email address. Once received, your documentation will be reviewed and if accepted, you will receive a discount code and instructions for use via email.

PAYMENT-RELATED

What is your Federal Tax ID number?
Our Federal Tax ID is 20-2955953. We are F+W Media, Inc. doing business as the HOW Interactive Design Conference.  

Can I get a copy of your W-9?
Certainly! Go to our website Registration page. Scroll down until you see the heading “Need a W9 Form?” Click on the link under that heading to download a copy of our W9.

Is my conference registration tax deductible?
Our corporate accountant tells us that a conference registration could be tax deductible for freelancers and possibly some firms, but recommends you check with your own accountant.

Can I get a receipt for my registration?
Once registered, you will be able to print your receipt using the Invoice/Receipt button at the bottom of your confirmation email (received upon completion of your registration). 

What options do I have to pay for my registration?  Can you bill me?
You can pay online by credit card during your registration or you can choose to pay by check/money order. We are not set up for billing; however, you can choose the option to pay by check/money order and then print your own invoice. Simply register and select the option to pay by check during checkout. A confirmation email will be sent automatically upon completion of your registration. Click the Invoice/Receipt button at the bottom of that email to print your invoice. Make your check payable to HOW Interactive Design Conference and mail to:

HOW Interactive Design Conference 
Registration Department
10151 Carver Road, Suite 200
Blue Ash, OH 45242

Payment by check or money order must be received within 2 weeks.  
Payment by check or money order must be in U.S. funds drawn on a U.S. bank.
Purchase orders not accepted.
Please include the name(s) of each attendee whose registration is being paid so that payment will be properly credited.
HOW is not responsible for payments misplaced or lost in the mail and not received in our office.

How can I confirm that my credit card payment went through?
You can check that your credit card payment was successful by clicking on the button that says Receipt/Invoice at the bottom of your confirmation email. If the payment was successful, the balance due will be $0. Click on the Print link at the top of the receipt to print a hard copy. If there is a balance due, the charge was declined; you should check with the bank that issued your card to find out why it was declined.

I chose to pay my registration fees by check. Where do I mail the check?
Make your check payable to HOW Interactive Design Conference and mail to:

The HOW Interactive Design Conference 
Registration Department
10151 Carver Road, Suite 200
Blue Ash, OH 45242

Payment by check or money order must be received within 2 weeks.  
Payment by check or money order must be in U.S. funds drawn on a U.S. bank.
Purchase orders not accepted.
Please include the name(s) of each attendee whose registration is being paid so that payment will be properly credited.
HOW is not responsible for payments misplaced or lost in the mail and not received in our office.

I originally planned to pay by check but now I want to pay by credit card. Is that possible? 
Yes! You can use your confirmation email to access your personal registration record and make the payment online by credit card.  When you open that email, scroll down and click on the button that says Modify Registration. Enter the email address used to register and your confirmation number (also in that email). Simply click Continue at the bottom of each web-page until you get to the payment page. Click on Credit Card, complete the fields that appear and be sure to scroll to the bottom of the page and click Complete Registration
 
It is important that you confirm that the payment was successful by clicking on the button that says Receipt/Invoice at the bottom of your confirmation email. If the payment was successful, the balance due will be $0 and you can click on the Print link at the top of the receipt to print it. If there is a balance due, the charge was declined; you should check with the bank that issued your card to find out why it was declined.

Can you tell me why my credit card was declined? 
While we don’t have access to your specific card information, we can tell you the 2 most common reasons why this might have happened:

•The name and address on the registration does not exactly match the billing information on file with the credit card issuer.    When they say exactly, they really mean it – it needs to be identical to the billing information the card issuer has on file. On our  registration system, the name and address you use to register is then pre-populated into the credit card section on the    payment page. For example, if the card holder’s name is Joseph Bell on file with the credit card company and you register as  Joe Bell, the name Joe Bell will be pre-populated into the credit card section. Since this doesn’t match the name on the credit  card billing information (Joseph Bell), the charge will be declined. Another discrepancy occurs if you register using your home  address but then use a corporate credit card to pay your fees (or vice versa); the addresses don’t match, so the charge will be  declined. You should change the pre-populated information on the credit card section from your home address to your  company’s address before you click on the
Complete Registration button. 

Please note: If payment is for a group registration, the information pre-populated in the credit card section on the payment page is that of the primary attendee (the first one registered).

•There is a daily limit on the card. With the current economic climate, a daily limit has been imposed on many personal and  corporate  cards and most users aren’t even aware of it.  For example, if the daily limit is $1,000 and you register at a rate of  $1,145, your card  will be declined. We can’t say for sure that this occurred in your particular situation, but we recommend you  check with your credit  card issuer to see if that might be the case. If so, ask your card issuer to waive the limit for 24-48 hours  so that you can go online and  make your payment.  

I used the wrong credit card; can you process the charge on a different card?
Yes, we can change the credit card used to pay your fees. Please email howinteractiveconference@fwmedia.com with your request.

Is it possible to do a wire transfer for payment of my registration fees?
Yes. Please email howinteractiveconference@fwmedia.com for specifics on how to proceed.

GUEST-RELATED

Can I bring a guest? What is the cost? Can they attend sessions with me? 
We do not offer guest passes for this event.

TRAVEL & LODGING

Where can I find information about official conference hotel?
Please visit HOWInteractiveConference.com then click on the Travel tab just under the conference logo for complete information on reserving your room at the Hyatt Regency Chicago.

Can I make my hotel reservation when I register?
No, but you can make your reservations online or by phone or fax. You'll find complete information at HOWInteractiveConference.com. Once there, click on the Travel tab just under the conference logo. Please be sure to make your reservations early, as our room blocks fill quickly.

What if I can’t afford the official hotel? Can you recommend another hotel nearby?
We are not located in Chicago and therefore are not familiar with nearby lodging. We recommend you check out the lodging page of the Choose Chicago visitors website at http://www.choosechicago.com/chicago-hotels/

Do you offer discounts on rental cars or airline travel?
We do not offer discounts on car rentals or airline travel.

OTHER REGISTRATION-RELATED

My registration timed out before I finished. Do I have to re-enter everything again?
Unfortunately, you will have to re-enter your information. 

How can I change my contact information after I’ve already registered?
It’s easy to change your contact information after you’ve registered. Simply click on the Modify Registration button in your confirmation email. Then enter the email address used to register and confirmation number (also in that email). You will land on the page where you can change your personal information. Once satisfied with your changes, click through the remaining pages until you get to the payment page. Scroll to the bottom and click on the Complete Registration button to "set" your changes. The only thing you will be unable to change is your email address; contact us at howinteractiveconference@fwmedia.com for assistance.

If I can no longer attend, can I transfer my registration to a co-worker?
Yes! There is no charge to transfer a registration from 1 employee to another. Send the name, title, phone number and email address for the substitute to howinteractiveconference@fwmedia.com. If the substitute’s company mailing address is not the same as that of the original registrant, please include that as well. The transfer will be made from the back end and the new registrant will be sent a confirmation email as well as instructions regarding how to change session selections, etc.

I’m having trouble convincing my boss to send me to HOW. Can you help?
Certainly! Your boss is interested in the tangible benefits that will make you more productive, more efficient, more effective as a designer if you attend the HOW Interactive Design Conference. We have compiled a list of what your boss can expect in return for the investment. Go to HOWInteractiveConference.com and click on the Convince Your Boss tab just under the conference logo.  

I haven’t received my registration packet yet. Can you check to make sure I’m registered?
We do not send registration packets but we can certainly check your registration status. Email us at howinteractiveconference@fwmedia.com or call us at 800-436-8700, option 4. When you register online, a confirmation email is sent to the email address used to register. If you did not receive a confirmation email, please check your spam folder. If you still don’t find it, email howinteractiveconference@fwmedia.com to confirm your registration status and request your confirmation email. 
 
Do you accommodate special needs?
Definitely! We make sure our facility has total accessibility, and we do whatever is needed to make attending the HOW Interactive Design Conference as convenient as possible for all attendees. If you have a special need, please email howinteractiveconference@fwmedia.com after you have registered and we'll make any special arrangements needed.

If I don’t speak English, will you provide a language translator?
We do not offer a language translation service but it should be possible to find one in the Chicago area. You are welcome to bring your own translator to sessions with you, but please be aware that you would need to pay the same fees for your translator to attend as you pay for yourself.

I live outside the United States and would need a visa to enter the US to attend your conference. Can you send me an invitation so that I can get a visa?
Since the HOW Interactive Design Conference is a public event, invitations are not required. However, we do issue Letters of Invitation upon request. Please send the following information to howinteractiveconference@fwmedia.com as it must be included in the letter: 
 
    Full name as it appears on your passport 
    Your passport number 
    Your date of birth
 
Once this information is received, a Letter of Invitation will be generated and sent to you by email. Please allow up to 5 business days.

Can I volunteer in exchange for a complimentary or reduced-rate registration?
At this time we do not anticipate the need for volunteers. However, we would be happy to keep your name and contact information and should we determine a need for volunteers as the event draws near, we will contact you. Put “Volunteer Request” in the subject line and send your name & contact information to howinteractiveconference@fwmedia.com.

OTHER GENERAL CONFERENCE QUESTIONS

Can I purchase video recordings of the conference sessions? 
We will not be recording the sessions at the HOW Interactive Design Conference. 

Can I get copies of the session/speaker handouts?
If a speaker provides handouts for his/her session, copies will be available in the session. We do not have access to additional copies but the speaker may them. 

Where will the HOW Interactive Design Conference take place in 2014?
Negotiations are currently underway with several locations. It is quite an involved process and we plan to announce the dates and location for next year in late 2013 or early 2014.

How can I recommend a speaker, or let you know I am interested in speaking myself?
The 2013 HOW Interactive Design Conference program has been finalized and all speaking opportunities are filled. However, we are always on the lookout for fresh speakers for all HOW design events. 

We don’t require a specific profile to be considered as a speaker. Since HOW offers THE creativity, business and technology conferences for graphic designers, we look for individuals who can speak on topics that pertain to creativity, business or technology. We do expect our speakers to have a certain level of expertise that qualifies them to speak. 

To recommend a speaker for a future HOW Interactive Design Conference or to let us know you are interested in speaking yourself, please visit http://www.howdesign.com/design-events/call-for-speakers/ and download the Speaker Proposal Form, listing any presentation ideas. Return the proposal to HOWspeakers@fwmedia.com for consideration to speak at any of our events. Please put “Speaker Proposal” in the subject line. Should your qualifications match any existing or future openings, the programming staff will contact you.

I have a session idea for the Conference—how can I tell you about it?
Please email howinteractiveconference@fwmedia.com with your session ideas.

Can I receive printed materials about the Conference?
We do not have a printed brochure for the HOW Interactive Design Conference; please visit our website, HOWInteractiveConference.com instead. 

How do I subscribe or unsubscribe to the the HOW Interactive Design Conference e-newsletter? 
To subscribe to the e-newsletter for the HOW Interactive Design Conference, simply enter your email address in the box on the bottom right-hand side of the home page and hit the Submit button. To unsubscribe, follow the instructions at the bottom of the newsletter.

Can my company sponsor or exhibit at the HOW Interactive Design Conference?
Please contact Elayne Recupero at ElayneRecupero@gmail.com or 267-247-5874 for information on sponsoring or exhibiting.

Can I get a list of who's attending the HOW Interactive Design Conference?
We will first post the list of the HOW Interactive Design Conference registered attendees after the Early-Bird deadline has passed. From there, the list will be regularly updated. Please note that because you must opt in to be included on this list, it does not contain the names of everyone registered to attend.

I’ve registered for the HOW Interactive Design Conference – why isn’t my name on the Who’s Attending list?
During the registration process, there is a question on the Attendee Information page that asks if you would like your name, company, city and state listed on the Who’s Attending page. If you select “No”, your name will not appear on the list.  It’s easy to change that after you’ve registered. Simply click on the Modify Registration button in your confirmation email. Then enter the email address used to register and confirmation number (also in that email). Click Continue at the bottom of each page until you get to the Attendee Information page where you can change your personal information. Scroll down until you find that question and make the change. Click through the remaining pages until you get to the payment page. Scroll to the bottom and click on the Complete Registration button to "set" your changes. 

USING THIS SITE

Is it safe for me to register using my credit card on the HOW Interactive Design Conference site?
Absolutely. This website uses Secure Sockets Layer (SSL) technology to encrypt your personal information when you place your order. This means your order cannot be read as it travels over the Internet, so your name, address and credit card information are secure.

What if I'm having problems with the online registration process?
If your problems are technical in nature (your browser is reporting errors or pages are failing to load correctly), please first try quitting and re-launching your browser, and/or restarting your computer. Also, be sure you are not blocking cookies in your browser's preferences (cookies are required for the registration form to work). If the issue persists email howinteractiveconference@fwmedia.com and explain your problem in as much detail as you can.

I'm having some difficulty just viewing the pages on your website. Can you help?
The HOW Interactive Design Conference 2013 website uses several web technologies, including JavaScript and Cascading Style Sheets, which depend upon the browser to interpret correctly. Our site is optimized for version 6.x browsers and higher (e.g., Netscape 7.0+, Mozilla 1.4+, Firefox 1.0+, Safari 1.0, or Microsoft Internet Explorer 7+ for PCs or 5.2+ for Macs), and a video resolution of at least 800x600.

If you want to upgrade your browser, you can download the latest free versions of one of the following popular browsers:

If you have technical questions about the website itself, please email howinteractiveconference@fwmedia.com.