FAQs


1. How do I contact Stitch Craft Create Live?

You may contact us by email or telephone.
Email: stitchcraftcreatelive@fwmedia.com
Telephone: 800-547-4176, ext 4

2. How much does it cost to attend The Stitch Craft Create Live?

General Admission tickets
One-Day Pass: $12 ($15 onsite)
Two-Day Pass: $22 ($28 onsite)
Special Preview Hour: additional $3 ($5 onsite)

Create Party Tickets
Create Party Admission: $15 ($18 onsite)
Create Party Table Reservation: $85
(Limited number table reservations at each crop party. Not available onsite)

Your general admission ticket includes access to the Stitch Craft Create Live Marketplace Floor, plus free demonstrations and classes at the Michaels' Learning Pavilion! Workshop and cropping party tickets are sold separately. You do not need to buy a general admission ticket to attend a workshop or cropping party.

3. What are the benefits of registering online?

Registering online offers you a $3 discount off your general admission or crop party ticket. Plus, you won't waste your precious show time waiting in line to buy tickets-- and since many workshops sell out prior to the show, you won't risk missing out on an event you really want to attend! You'll also receive a free email newsletter with updates on classes, show specials, and other helpful information.

4. May I register over the phone?

No. We regret that we are not able to accommodate over-the-phone registration at this time.

5. May I register by fax?

No, we cannot accept faxed registrations due to the issues associated with processing large volumes of faxed documents.

6. May I pay with something other than a credit card online?

Credit cards and debit cards are the only acceptable forms of payment for our Online registration. For tickets purchased at the door, we accept credit and debit cards as well as cash.

7. Can I come to the event just to shop?

Sure. You can purchase a daily general admission pass, which will give you access to marketplace vendor floor.

8. What should I bring for workshops?

For Papercrafting/ Mixed Media Workshops please bring the following basic supplies
  • 12"x12" paper trimmer
  • Pair of straight-edge micro-tip scissors
  • Adhesives (wet & dry)
  • Black archival pen
  • any additional materials needed as listed with the workshop description
  • Your workshop ticket. This is your admission into your workshop. (Your workshop ticket will be in your convention packet, which is either mailed to you directly or available for pick-up at the Will Call area of registration depending on your choice when you register.)
For Sewing Workshops please bring the following basic supplies

  • Glass Head Pins
  • Blue Washout Marking Pen
  • Dressmaker Shears
  • Trimming Scissors
  • Hem Gauge, Ruler or Tape Measure
  • Seam Ripper
  • Basting Glue
  • Your workshop ticket. This is your admission into your workshop. (Your workshop ticket will be in your convention packet, which is either mailed to you directly or available for pick-up at the Will Call area of registration depending on your choice when you register.)
For Jewelry/Beading Workshops please bring the following basic supplies
  • Any additional materials needed as listed with the workshop description
  • Your workshop ticket. This is your admission into your workshop. (Your workshop ticket will be in your convention packet, which is either mailed to you directly or available for pick-up at the Will Call area of registration depending on your choice when you register.)

9: What should I bring for create parties?

Your wristband will be in your convention packet, which is either mailed to you directly or available for pick-up at the Will Call area of registration depending on your choice when you register. Be sure to clearly mark your supplies with your name. After all, many scrappers have the same tools you have! If you're attending a create party, take some time before you leave home to prepare the projects you want to work on and only bring the supplies necessary for those projects. Space is limited at the create parties, and we ask that you bring only what you'll need for 4 or 5 hours of crafting. You may bring your rolling tote to the create parties. However, handcarts, dolleys and wagons are not permitted.

10. Will you be posting any more workshops?

We work hard to finalize all information before we post it to the web site; however, as we work with sponsors and teachers to confirm and finalize classes and activities, details sometimes change. There are times when we may need to make adjustments to class and activity descriptions and prices. We apologize for any confusion or concern this may cause. Please note it's possible we may add classes to the schedule after registration has opened. But if any class or activity details change, we'll update those details online and notify registered attendees by email.

11. How do I get my workshop/general admission/create tickets?

You may choose to have your convention packet mailed to you for additional $2 charge or you may choose to have your packet on hold for you to pick up when you arrive at convention.  If you choose not to have it mailed to you, you will need to bring your confirmation email and a Photo ID to the Will Call area at the convention to pick up your packet. You will be emailed a copy of your schedule prior to the show. If you forget your schedule, tickets or wristband, you'll have to repurchase them onsite-- so please remember to bring them!

12. The workshop and/or create party I want to attend is sold out. Will you open any more seats?

Unfortunately, we are not able to increase the number of seats in full workshops or create parties. We maximize our space to allow as many people as possible to attend classes and create parties. After considering a combination of factors, such as how many people the room can hold and how many people an instructor is able to teach at one time, we set maximum class seat numbers and post that availability online. Manufacturers and Instructors use these numbers to prepare class kits, and the facility uses them to set each room with the appropriate tables and chairs. We update our list of sold out classes as quickly as possible. However, due to the large volume of registrations happening at the same time, you may find the class you wanted to register for becomes sold out. We HIGHLY recommend that you review the schedule and make first second and third choices for workshops before going online to register- this will ensure that you have a plan should your session be sold out.

13. I registered online, but now I can't attend. Can I have a friend use my registration?

Yes, but we will need written and signed confirmation that you've given your friend permission to take your place. Simply write a letter that explains your situation and releases authorization to your friend to pick up your tickets. Be sure to name your friend and sign the letter! Your friend just needs to bring this letter and turn it in at the Will Call area in order to pick up your registration materials. If your friend is taking your place at a workshop, he or she will need a printout of your emailed confirmation along with the letter authorizing him or her to take your place.
If you need to cancel your registration, contact Stitch Craft Create at stitchcraftcreatelive@fwmedia.com. A full refund will be provided less a $5 processing fee if you cancel at least 30 days before the show. After these dates, no refunds will be issued.

14. Do you accept checks by phone, fax or over the internet?

No, we do not currently accept checks by phone or fax.

15. Why won't my credit card work?

It may be due to a variety of reasons. If difficulties persist please contact your financial institution.

16. Why won't my debit card work?

Sometimes financial institutions such as banks will put holds on an account if a merchant verifies whether there are enough funds in the related debit card bank account. The hold may be in place for as long as 24 hours. Even though the account has funds, the financial institution won't release the funds until the waiting period is over. Please call your financial institution and verify that you account does not have any holds.

17. What is the address of the convention center?

Charlotte Convention Center
501 S. College Street
Charlotte, NC 28202
www.charlotteconventionctr.com

18. How may I obtain a print-out of my schedule?

Log onto the site using your email address and reference number provided to you in your confirmation email

19. Can I sign my friend up for classes and pay for it with my credit card?

Our registration system allows you to purchase items for yourself and for other people; HOWEVER, you will still need pertinent information of each individual you are registering, including full name, address, telephone number, and email address. We need all this information in order to confirm our workshop attendee list and to make sure that we do not oversell a workshop.

20. Do I have to register online?

No, some classes will have spaces available during the show, but we recommend you register online to secure the classes you want to take. Many classes fill up before the actual date of the convention.

21. Do I have to buy a general admission ticket for each day?

If you want to go onto each show floor, you will have to purchase a general admission ticket for each day you attend.

22. Do I need to buy a general admission ticket to attend workshops?

No.

23. Do I need to buy a general admission ticket to get into the cropping parties?

No. General admission, workshop and crop party tickets are sold separately.

24. What if I decide I don't want a particular class (or classes) after I have paid?

You may make changes to your schedule while online registration is open. Once online registration has closed, no changes, exchanges or refunds will be issued. You may add, exchange or remove classes, crop parties and general admission from your schedule as often as you like until online registration closes. If your changes result in a refund owed to you, you must contact Stitch Craft Create Live to have your credit processed. You can contact us at stitchcraftcreatelive@fwmedia.com.
Online registration will close Tuesday, October 1, 2013  at 1:00pm (EST)

25. I have already registered and want to go back and change my order, how do I do accomplish this?

You will need to reference the Confirmation Email that was sent to you after you completed your registration. Please use the "Modify" link on the confirmation email. Once you have clicked on that link, you will be asked to enter your email address and the Reference Number located on your Confirmation email.
If you did not receive a confirmation please email us stitchcraftcreatelive@fwmedia.com. Also check your SPAM or Junk folder as sometimes our emails get sent to the wrong place from your email provider.

26. Can I volunteer to help out at Stitch Craft Create Live?

Yes! To find out more about volunteering at the show, please visit the Volunteer page

27. Are there vendors that need volunteers?

Vendors may ask for help at the show. The work could include helping them set up their booth, restocking, running the cash register, tear down at the end of the show, etc. Each vendor's request will be different. The vendors usually will require help for all three days. Each vendor will choose their own method of compensation for your time. For more information about vendors looking for help, please contact the vendor directly.

28. Can children participate at the event?

Children of all ages are welcome to join you as you shop on the show floors. However, please note that strollers are not permitted. Children 10 years of age or older are charged admission. To attend a workshop, children must be 12 years of age or older and must purchase a ticket. (exceptions apply - some workshops allow no children under the age of 18 to participate based on materials and equipment used in class) Non-mobile infants (not walking or crawling) can join Mom in the classroom. However, strollers are not permitted so the infant must sit in your lap. Please be respectful of the teacher and fellow students and remove a fussy baby immediately. No children under 12, including non-mobile infants, are allowed at the crops.

29. Will you accommodate my special needs at the event?

We want to make sure that every attendee has a great time at Stitch Craft Create Live. Each convention host facility is in compliance with the Americans With Disabilities Act, and the facility will do everything possible to accommodate your needs. While we cannot provide a foreign language or ASL interpreter, we can arrange for your interpreter to accompany you throughout the event at no additional class or admission cost.

30. What happens if I want to make changes to my registration after online registration closes?
After online registration closes, no refunds, exchanges or changes can be made to your schedule. Online registration will close at 1:00 pm EST on Tuesday, October 1, 2013.
If you need to cancel your registration, contact Stitch Craft Create Live at stitchcraftcreatelive@fwmedia.com. A full refund will be provided less a $5 processing fee if you cancel at least 30 days before the show (September 27, 2013). After these dates, no refunds will be issued.

31. Can I bring rolling totes or strollers to the convention?

We strive to provide a safe and pleasant convention for all attendees; therefore, no rolling totes or strollers will be allowed on the show room floor (except umbrella strollers for children only; we will consider umbrella strollers used to hold personal merchandise as totes and these will not be allowed on the show floor). A bag check area will be available in the convention center during Shopping hours for your convenience. You will be permitted to bring your rolling tote into the workshop rooms and the crop party rooms. We appreciate your understanding of this policy.

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