Frequently Asked Questions - HOW Design Live 2013


CONFERENCE DETAILS


When is HOW Design Live 2013?
What are the dates of the individual conferences?
Where is HOW Design Live 2013 taking place?
Who is HOW Design Live 2013 for?
How do I know which individual conference is right for me?

REGISTRATION + PRICING- RELATED


How do I register?
Do you have a printable version of the registration form?
How much will it cost to attend?
When is the Early-Bird registration deadline?
What registration options do I have, and what does each include?
Can I register on-site at the Conference?
If I purchase the BIG Ticket, does that get me into everything?
Can I get a discounted rate if I can only attend 1 or 2 days and not the entire conference?
We’re a small design firm and can’t afford to send all of our designers. Can we share a registration with different designers attending each day?
How do I redeem a credit from last year?
What is your cancellation policy?

SESSION - RELATED


Do I have to choose my sessions when I register?

Where can I see the agenda for each of the 4 conferences?
Can I register for individual sessions?
Can I register just for a workshop or studio tour and not the entire conference?
Can I attend just the Portfolio Review?
If I register for a single conference, can I attend sessions from the others at no charge?

GROUP REGISTRATIONS


Is the Group Rate a per-person cost, or is that for the whole group?
Can I get a single invoice for all the members of my group so that my company can pay with a single check?
Can we add an additional person to an existing group?
Can we register as a group if we all work in different city offices of the same corporation?
Can we get a better rate if we are a large group attending?

EXHIBIT HALL - RELATED


Can I just visit the Exhibit Hall (vendor area)?
What hours will the Exhibit Hall (vendor area) be open?

DISCOUNTS + DISCOUNT CODES – RELATED


How do I use a discount code I've received to save on registration?
Do you offer a discount if I have attended in the past? Is it good on any type of registration?
Why doesn’t my discount code work?
How do I receive the student discount?
Is there a student discount on the BIG Ticket?
Do you offer a discounted rate for attendees working for a non-profit organization?
Do you offer a discounted rate for full-time instructors/teachers?

PAYMENT - RELATED


What is your Federal Tax ID number?
Can I get a copy of your W-9?
Is my conference registration tax deductible?
Can I get a receipt/invoice for my registration?
What options do I have to pay for my registration? Can you bill me?
How can I confirm that my credit card payment went through?
I chose to pay my registration fees by check. Where do I mail the check?
I originally planned to pay by check but now I want to pay by credit card. Is that possible?
Can you tell me why my credit card was declined?
I used the wrong credit card; can you process the charge on a different card?
Is it possible to do a wire transfer for payment of my registration fees?

GUEST - RELATED


Can I bring a guest? What is the cost? Can they attend sessions with me?

How can I pay for a guest myself but have my company pay for my registration?

TRAVEL & LODGING


Where can I find information about official conference hotels?
Can I make my hotel reservation when I register?
What if I can’t afford the official hotel? Can you recommend another hotel nearby?
Do you offer discounts on rental cars or airline travel?

OTHER REGISTRATION - RELATED


My registration timed out before I finished. Do I have to re-enter everything again?
How can I change my contact information or agenda after I’ve already registered?
If I can no longer attend, can I transfer my registration to a co-worker?
I’m having trouble convincing my boss to send me to HOW. Can you help?
I haven’t received my registration packet yet. Can you check to make sure I’m registered?
Do you accommodate special needs?
If I don’t speak English, will you provide a language translator?
I live outside the United States and would need a visa to enter the US to attend your conference. Can you send me an invitation so that I can get a visa?
Can I volunteer in exchange for a complimentary or reduced-rate registration?

OTHER GENERAL CONFERENCE QUESTIONS


Can I purchase video recordings of the conference sessions?
Can I get copies of the session/speaker handouts?
Where will HOW Design Live take place in 2014?
How can I recommend a speaker, or let you know I am interested in speaking myself?
I have a session idea for the Conference—how can I tell you about it?
Can I receive printed materials about the Conference?
How do I subscribe or unsubscribe to the HOW Design Live e-newsletter?  
Can my company sponsor or exhibit at the HOW Design Conference?
Can I get a list of who's attending HOW Design Live 2013?
I’ve registered for HOW Design Live – why isn’t my name on the Who’s Attending list?

USING THIS SITE


Is it safe for me to register using my credit card on the HOW Design Live site?
What if I'm having problems with the online registration process?
I'm having some difficulty just viewing the pages on your website. Can you help?
 


CONFERENCE DETAILS


When is HOW Design Live 2013?

How Design Live 2013 is comprised of 4 separate design conferences that take place Saturday, June 22 through Wednesday, June 26, 2013.

What are the dates of the individual conferences?

The individual conferences and their dates are:
  • The Creative Freelancer Conference (CFC) takes place June 22-24
  • The InHOWse Managers Conference (IHMC) takes place June 22-24
  • The HOW Design Conference (HDC) takes place June 23-26 
  • The Dieline Package Design Conference (DPDC) takes place June 23-26

Where is HOW Design Live 2013 taking place?

HOW Design Live 2013 is being held at Moscone West, located at 800 Howard Street, San Francisco, CA 94103.

Who is HOW Design Live 2013 for?

The HOW Design Live program was created with designers, art directors, creative directors, illustrators, production managers, studio owners, advertising managers, marketing managers and communications managers in mind. In short, if you're a graphic design professional, the HOW Design Live is for you! You’ll rethink your approach to work and life, connect with like-minded allies, hear from creative visionaries, and discover new tools to make your job more satisfying and productive than ever before.

The HOW Design Conference focuses on graphic design creativity, business and technology. InHOWse is geared toward in-house design and creative-service managers, while CFC is geared toward designers, copywriters, illustrators, photographers and all other creative solopreneurs. The Dieline Package Design Conference is for package designers looking to expand their skills and career opportunities.   

How do I know which individual conference is right for me?

We recommend you study the sessions offered at each conference to determine which provides the most information you are searching for.  Generally:
  • HOW Design Conference (June 23-26, 2013) offers in-house, agency, studio, and freelance designers a jam-packed educational program that you to balance the three key components of graphic design: creativity, business and technology.  You can choose from 35+ sessions on everything from interactive design to working with clients to igniting their creativity.  Plus, this event offers extensive networking opportunities and access to the HOW Design Live Exhibit Hall, filled with the industry’s newest products and services.

  • InHOWse Managers Conference (June 22-24, 2013) is the only event specifically designed to provide in-house managers with the managerial, motivational and financial tools you need to build a respected and highly effective creative team.

  • Creative Freelancer Conference (June 22-24, 2013) is the only business conference where solopreneurs develop the business skills they need to maximize their freelance income. This event caters to designers, writers, photographers, illustrators and other creative professionals, and provides expert advice on marketing, contracts, finances, and more.

  • The Dieline Package Design Conference (June 23-26, 2013) is sponsored by HOW, and will feature an impressive roster of today’s leading package designers sharing their knowledge and expertise with attendees from around the world. This conference will also include the prestigious 2013 The Dieline Awards Ceremony.


REGISTRATION + PRICING- RELATED


How do I register?

To register online, go to HOWDesignLive.com and click on the green Register button on the right. On the next page, click on any of the green buttons on the left that say Register.  If you need a printable version of the registration form, see below.

Do you have a printable version of the registration form?

Yes! Go to our website, HOWDesignLive.com, and click on the green Register tab toward the right end of the black bar near the top of the home page. Scroll down until you see the heading “Need a Paper Registration Form?” Click on the link under that heading to download a copy of the Registration Form. Paper registrations can be faxed to 513-531-0798, Attn: HOW Design Live or mailed to:

HOW Design Live
Registration Dept.
10151 Carver Road, #200
Blue Ash, OH 45242

How much will it cost to attend?

Prices vary depending on the conference and options that you select. Please visit HOWDesignLive.com and click on the green Register button on the right; then scroll down the page to see your registration options.

When is the Early-Bird registration deadline?

The Early-Bird registration deadline is March 15, 2013. Beginning at 3:01 AM Eastern Time (12:01 AM Pacific Time) on March 16, 2013, the regular rates become effective.

What registration options do I have, and what does each include?

Attendees can choose from several full-conference registration options online at HOWDesignLive.com; click on the green Register button on the right then scroll down the page to view these options. A number of optional items are also available for an additional fee; to view these, click on the specific event you are interested in and then click on the Session Schedule tab on the colored bar that goes across the page.  Optional items are listed at their time slot within the agenda.

Can I register on-site at the Conference?

Yes, on-site registrations will be accepted unless an individual conference sell outs. Because some sessions and workshops may sell out in advance, we recommend you register as early as possible for your first pick of HOW Design Live events.

If I purchase the BIG Ticket, does that get me into everything?

A BIG Ticket registration gives you full access to all conference sessions for each of the 4 conferences. The only activities not included are the 3 hour workshops on Sunday, the 4-hour studio tour on Sunday, the Networking Lunch on Sunday, and the Speaker Lunches on Sunday and Tuesday. Each of these optional activities requires an additional fee and can be added to your BIG Ticket registration.

Can I get a discounted rate if I can only attend 1 or 2 days and not the entire conference?

At this point we are not offering daily registrations. Should that become an option, it won't happen until May at the earliest.  Please check back or visit HOWDesignLive.com in late May or early June.

We’re a small design firm and can’t afford to send all of our designers. Can we share a registration with different designers attending each day?

We do not allow multiple designers to share a single registration. At this time we are not offering registration options for individual days or individual sessions. If we decide to offer these, it will not be until May or June and we will announce it in our HOW Design Live e-newsletter. Please sign up to receive our e-newsletter to be notified or check the HOW Design Live website in May or June to see if we are offering those options.

How do I redeem a credit from last year?

If you received an email with your code, follow the instructions included in that email. If you did not receive and email with your code, simply complete the online registration process but don’t make a payment. Instead, choose “Check/Money Order” on the payment page and then be sure to scroll down and click on the “Complete Registration” button. Once completed, email howdesignlive@fwmedia.com and let us know you’d like to apply your credit to your current registration. After the credit is applied, you’ll receive a receipt showing payment in full or an invoice showing the balance due.

What is your cancellation policy?

If you must cancel for any reason, please notify us in writing via email at howdesignlive@fwmedia.com no later than May 17, 2013. Your registration fee will be refunded, less a $250 processing fee ($150 for Creative Freelancer Conference registrations). No refunds will be made after this date for any reason. Transfers and substitutions may be made by email until May 31, 2013. After this date, all substitutions must be made on-site.


SESSION - RELATED


Do I have to choose my sessions when I register?

No, but we strongly encourage you to do so. This not only speeds up the registration process and provides a tangible record of your schedule, it also helps ensure you'll get into the sessions you want should a session sell out. Once registered, you are welcome to access your personal registration and add/remove/change sessions at any time.

Where can I see the agenda for each of the 4 conferences?

You can find separate agendas for each conference by clicking on the conference logo in the middle of the home page of the HOW Design Live website, HOWDesignLive.com. Then click the Session Schedule tab found on the colored bar just under the black bar. To see all the sessions for all 5 days in a single document, click on the Sessions tab found on the black bar. Please note that these schedules do not include the options workshops and studio tours on Friday or the various lunches, all of which require an additional fee.

Can I register for individual sessions?

At this point, we are not offering registration for individual sessions. Should that become an option, it won’t happen until May or June. Please check back or visit HOWDesignLive.com in late May or early June.

Can I register just for a workshop or studio tour and not the entire conference?

At this point you must register for one of the full conferences in order to attend a workshop or go on a studio tour. However, in past years it has been possible to register for just a workshop or tour closer to the event. Please check back in late May or early June to confirm if this option has been made available. The cost will be higher than the fee to add these to a full-conference registration.

Can I attend just the Portfolio Review?

At this time it is not possible to purchase a ticket to attend just the Portfolio Review. However, that might become a possibility as HOW Design Live draws near, perhaps in May or June.  In order to participate in the Portfolio Review, you must be a full-conference attendee.

If I register for a single conference, can I attend sessions from the others at no charge?

A single-conference registration only admits you to sessions for that conference. However, during the registration process, you will have the option to add 1-2 individual sessions from any other conference to your registration for $250 per session. For instance, if you are registering for the InHOWse Managers Conference, at one point in the registration process you’ll have the option to add sessions from the HOW, Creative Freelancer or Dieline conferences for the price of $250 each. We recommend you choose the BIG Ticket option if you want to attend sessions from more than 1 conference.


GROUP REGISTRATIONS


Is the Group Rate a per-person cost, or is that for the whole group?

The Group Rate is a per-person registration cost. To qualify for group pricing, at least three people from the same company must register. If you are registering online, the registration system will require that you register all 3 attendees, one right after another. If mailing or faxing your registrations, we must receive them at the same time. Please note that each group member must be signed up individually so that he/she can select his/her own agenda of sessions and events.

Your group can be comprised of any combination of HDC group, IHMC group, DPDC group or BIG Ticket registrations. For instance, your group may include 2 HDC group and 1 BIG Ticket registration or it may include 1 DPDC and 2 IHMC registrations. However, each attendee’s fee will reflect their specific registration type (group or BIG Ticket). Please email howdesignlive@fwmedia.com with more specific questions regarding the group registration.

Can I get a single invoice for all the members of my group so that my company can pay with a single check?

Yes, this is possible. If your group registered together, any member of the group is able to click on the “Invoice/Receipt” button at the bottom of their confirmation email to view and print a receipt for the group. For unusual circumstances, send an email to howdesignlive@fwmedia.com with the name and confirmation number for each and we’ll compile and email an invoice.  

Can we add an additional person to an existing group?

It’s easy to add another person to your group, but you will have a couple of steps to follow.  The important thing to remember is that only the primary attendee can add members to the group. The primary attendee is the first person registered. If you look at your receipt or invoice, the first person listed is the primary attendee. You will need that person’s confirmation email because only the “Modify Registration” link in that specific email will take you to his/her registration.  

Click on the "Modify Registration" button in the primary attendee’s email and enter his/her email address and confirmation number (also in the confirmation email) in the boxes on the screen that appear. Once you get into that person’s record, it will look just like when you originally registered. Do not change anything on any of the pages until you get to the Additional Attendee page (see the bold words on the black status bar in the screen shot below).

 

Under this black bar you will see 2 sections: “Existing Attendees” and “Register an Additional Attendee”. Enter the email address of the new person to be added to your group, their promotional code (if any) and indicate their registration type. Then complete the registration process for this newest member.  When you come to this page again but don’t want to add another person, click on the “Complete Registration” box.  This will take you to the payment page, where you can click on "Credit Card" and complete the fields that appear. Be sure to scroll to the bottom of the page and click "Complete Registration". Once you’ve completed these steps, you can go back to your confirmation email and print your receipt by clicking on the "Receipt/Invoice" button at the bottom.

Can we register as a group if we all work in different city offices of the same corporation?

Yes, it takes a few extra steps, but it’s not difficult. The easiest solution is for each person to register as an individual full conference attendee. Once everyone has done so, simply send a list of the names and confirmation numbers of each to howdesignlive@fwmedia.com indicating your payment preference (credit card or check) and they will be grouped together from the back end.
  • If each person needs to pay separately due to location (and different accounts), they can pay by credit card online when they register. As part of the process when they are grouped together, the rate will be changed from individual full to group full and the difference between the 2 rates will be refunded to the credit card used.

  • If the company is going to pay for all attendees with either a single check or credit card payment, each person should choose the “payment by check” option. Once the group has been formed from the back end and the rates adjusted, an invoice for the group will be sent to the email address you designate.
No matter if those attending pay online or choose payment by check, please stress that they need to scroll to the bottom of that page and click on the "Complete Registration" button. This is what secures their registration rates and agenda.

Can we get a better rate if we are a large group attending?

A 10% discount will be extended to groups of 8 or more attendees from the same company. No other discounts can be used with this large-group discount. Contact us at howdesignlive@fwmedia.com for details on how to register at this rate.


EXHIBIT HALL - RELATED


Can I just visit the Exhibit Hall (vendor area)?

At this point it's not possible to purchase admission to just the Exhibit Hall. However, in past years that option has been available at the door. Please check back in late May or early June to confirm if admission will be available at the door. The cost has not yet been determined.

What hours will the Exhibit Hall (vendor area) be open?

Most sponsor and exhibitor personnel attend conference sessions, so if the Exhibit Hall is opened to the public, access will be limited on Monday, June 24 and Tuesday, June 25.  Times will be confirmed in late Spring.


DISCOUNTS + DISCOUNT CODE – RELATED


How do I use a discount code I've received to save on registration?

Using a discount code that you've received is easy. Simply enter the code in the box on the first page of the registration process, just under your email address. The site will automatically calculate your registration fees and apply the discount when you click on “Continue”. If you are mailing or faxing your registration, be sure to include the discount code on the registration form. Please read the coupon instructions carefully; most discounts are not applicable to all registration options. Attendees may only use 1 coupon per registration. If you have already registered when you receive a discount code, email howdesignlive@fwmedia.com with your name, confirmation number and the code; we’ll apply the discount and refund any savings.

Do you offer a discount if I have attended in the past? Is it good on any type of registration?

We do offer a discount of $100 to those who have attended one of our previous HOW, InHOWse or Dieline design events ($50 to those who have attended a previous Creative Freelancer Conference).  Please send your name and the city/year you last attended to howdesignlive@fwmedia.com. Once we’ve confirmed your past attendee status, you will receive a discount code and instructions via email to use online when you register.

Past Attendee discounts are only applicable to the Individual Full Conference registration for that specific conference. For instance, if you attended the HOW Design Conference in the past, your past attendee discount code is only applicable to the HOW Design Conference, not the InHOWse, Creative Freelancer or Dieline conferences. Exceptions can be made if you wish to attend a different conference this year; contact Lyn at howdesignlive@fwmedia.com with your request. Past attendee discounts are not applicable to the BIG Ticket.

Why doesn’t my discount code work?

Discount codes are applicable to specific registration options. For instance, because the BIG Ticket is already deeply discounted, no discount codes are applicable to it. Check the discount offer closely to determine if the code you have is applicable to the registration option you are selecting.

How do I receive the student discount?

The student discount is applicable to either the HOW Design Conference or The Dieline Package Design Conference. Optional workshops, tours and lunches are not included but can be added a-la-carte. To qualify for the student rate of $595, you must submit a copy of your student ID, proof of 12 current (not cumulative) credit hours, and a paid receipt for the current semester/term. Please put "Student Documentation" in the subject line and send your scanned documents to howdesignlive@fwmedia.com. You can also fax proof of your full-time student status to 513-531-0798, attn: HOW Design Live; be sure to include your name and email address. Once received, your documentation will be reviewed and if accepted, you will receive a discount code and instructions for use via email.

Is there a student discount on the BIG Ticket?

We do not offer a student discount on BIG Ticket registrations.

Do you offer a discounted rate for attendees working for a non-profit organization?

Yes, we offer a discounted rate of $895 for designers who work for a non-profit organization. The rate is applicable to the HOW Design Conference, the InHOWse Managers Conference or The Dieline Package Design Conference (it is not applicable to The BIG Ticket or to the Creative Freelancer Conference). Optional workshops, tours and lunches are not included but can be added a-la-carte. To qualify for this rate, we require a copy of your company’s "Determination Letter", the legal document that establishes its non-profit status. Please put "Non-Profit Documentation" in the subject line and send your scanned document to howdesignlive@fwmedia.com.  You can also fax proof of your company’s non-profit status to 513-531-0798, attn: HOW Design Live; be sure to include your name and email address. Once received, your documentation will be reviewed and if accepted, you will receive a discount code and instructions for use via email.

Do you offer a discounted rate for full-time instructors/teachers?

Yes, we offer a discounted rate of $895 for designers who work as full time instructors/teachers The rate is applicable to the HOW Design Conference, the InHOWse Managers Conference or The Dieline Package Design Conference (it is not applicable to The BIG Ticket or to the Creative Freelancer Conference). Optional workshops, tours and lunches are not included but can be added a-la-carte. To qualify for this rate, we require proof of full-time teaching status from the dean/department head of your school in a statement on school letterhead. Please put "Instructor Documentation" in the subject line and send your scanned statement to howdesignlive@fwmedia.com. You can also fax proof of your full-time instructor status to 513-531-0798, attn: HOW Design Live; be sure to include your name and email address. Once received, your documentation will be reviewed and if accepted, you will receive a discount code and instructions for use via email.
 

PAYMENT - RELATED


What is your Federal Tax ID number?

Our Federal Tax ID is 20-2955953. We are F+W Media, Inc. doing business as HOW Design Live.  

Can I get a copy of your W-9?

Certainly! Go to our website, HOWdesignlive.com, and click on the Register tab toward the right end of the black bar near the top of the home page. Scroll down until you see the heading “Need a W9 Form?” Click on the link under that heading to download a copy of our W9.

Is my conference registration tax deductible?

Our corporate accountant tells us that a conference registration could be tax deductible for freelancers and possibly some firms, but recommends you check with your own accountant.

Can I get a receipt for my registration?

If you register online and pay by credit card, you will be able to print your receipt using the Invoice/Receipt button at the bottom of your confirmation email (received upon completion of your registration). If you registered via postal mail or fax, your confirmation email will be sent to you once your registration has been processed.

What options do I have to pay for my registration?  Can you bill me?

You can pay online by credit card during your registration or you can choose to pay by check or money order. Make your check payable to HOW Design Live and mail to:

HOW Design Live
Registration Department
10151 Carver Rd, Ste 200
Blue Ash, OH 45242

Payment by check or money order must be received within 2 weeks.  
Payment by check or money order must be in U.S. funds drawn on a U.S. bank.
Purchase orders not accepted.
Please include the name(s) of each attendee whose registration is being paid so that payment will be properly.
HOW Design Live is not responsible for payments misplaced or lost in the mail and not received in our office.

We are not set up for billing; however, we offer an option to pay by check. Simply register and select the option to pay by check during checkout. A confirmation email will be sent automatically upon completion of your registration. Click the Invoice/Receipt button at the bottom of that email to print your invoice.

How can I confirm that my credit card payment went through?

You can check that your credit card payment was successful by clicking on the button that says "Receipt/Invoice" at the bottom of your confirmation email. If the payment was successful, the balance due will be $0. Click on the "Print" link at the top of the receipt to print a hard copy. If there is a balance due, the charge was declined; you should check with the bank that issued your card to find out why it was declined.

I chose to pay my registration fees by check. Where do I mail the check?

Payment by check must be in U.S. funds drawn on a U.S. bank. Make your check payable to HOW Design Live and mail to:

HOW Design Live
Registration Department
10151 Carver Rd, Ste 200
Blue Ash, OH 45242

Payment by check or money order must be received within 2 weeks.  
Purchase orders not accepted.
Please include the name(s) of each attendee whose registration is being paid so that payment will be properly applied.
HOW Design Live is not responsible for payments misplaced or lost in the mail and not received in our office.

I originally planned to pay by check but now I want to pay by credit card. Is that possible?

Yes!  You can use your confirmation email to access your personal registration and make the payment online by credit card.  When you open that email, scroll down and click on the button that says "Modify Registration".  Enter the email address used to register and confirmation number (also in that email).  Simply click "Continue" at the bottom of each web-page until you get to the payment page.  Click on "Credit Card", complete the fields that appear and be sure to scroll to the bottom of the page and click "Complete Registration".
 
It is important that you confirm that the payment was successful by clicking on the button that says "Receipt/Invoice" at the bottom of your confirmation email. If the payment was successful, the balance due will be $0 and you can click on the "Print" link at the top of the receipt to print it. If there is a balance due, the charge was declined; you should check with the bank that issued your card to find out why it was declined.

Can you tell me why my credit card was declined?

While we don’t have access to your specific card information, we can tell you the 2 most common reasons why this might have happened:
  • The name and address on the registration does not exactly match the billing information on file with the credit card issuer. When they say exactly, they really mean it – it needs to be identical to the billing information the card issuer has on file. On our registration system, the name and address you use to register is then pre-populated into the credit card section on the payment page. For example, if the card holder’s name is Joseph Bell on file with the credit card company and you register as Joe Bell, the name Joe Bell will be pre-populated into the credit card section. Since this doesn’t match the name on the credit card billing information (Joseph Bell), the charge will be declined. Another discrepancy occurs if you register using your home address but then use a corporate credit card to pay your fees (or vice versa); the addresses don’t match, so the charge will be declined. You should change the pre-populated information on the credit card section from your home address to your company’s address before you click on the “Complete Registration” button.
Please note: If payment is for a group registration, the information pre-populated in the credit card section on the payment page is that of the primary attendee (the first one registered).
  • There is a daily limit on the card. With the current economic climate, a daily limit has been imposed on many personal and corporate cards and most users aren’t even aware of it.  For example, if the daily limit is $1,000 and you register at a rate of $1,145, your card will be declined. We can’t say for sure that this occurred in your particular situation, but we recommend you check with your credit card issuer to see if that might be the case. If so, ask your card issuer to waive the limit for 24-48 hours so that you can go online and make your payment. 

I used the wrong credit card; can you process the charge on a different card?

Yes, we can change the credit card used to pay your fees. Please email howdesignlive@fwmedia.com with your request.

Is it possible to do a wire transfer for payment of my registration fees?

Yes. Please email howdesignlive@fwmedia.com for specifics on how to proceed.


GUEST - RELATED


Can I bring a guest? What is the cost? Can they attend sessions with me?

If you are registering for the HOW Design Conference, The Dieline Package Design Conference or for the BIG Ticket, you may purchase a guest registration during your online registration. Guest registration includes continental breakfasts, the Opening Reception on Sunday evening, June 23, the Tuesday Night Reception on June 25 and admission to the Exhibit Hall beginning with the Opening Reception.  It does not include admittance to any conference sessions.  The guest registration fee is $325. Please note that your guest must be a spouse or friend in a non-related industry.

How can I pay for a guest myself but have my company pay for my registration?

The easiest way to accomplish this is to register without choosing the guest option and process your company’s payment for your registration either by credit card online or by mailing a check. Once the payment for your conference registration has been completed, use your confirmation email to access your personal registration and add your guest. When you open that email, scroll down and click on the button that says "Modify Registration".  Enter the email address used to register and confirmation number (also in that email). Click “Continue” until you get to the page where you can choose the option to bring a guest. Continue through the rest of the registration process until you get to the payment page. Click on "Credit Card", complete the fields that appear and be sure to scroll to the bottom of the page and click "Complete Registration". You can also pay for your guest by check – just choose “Payment by Check” and mail your check to the address provided.  


TRAVEL & LODGING


Where can I find information about official conference hotels?

Please visit HOWDesignLive.com then click on the Travel tab on the black bar across the upper portion of the page for complete information on reserving rooms at any of our official conference hotels.

Can I make my hotel reservation when I register?

No, but you can make your reservations online or by phone or fax. You'll find complete information at HOWDesignLive.com. Once there, click on the Travel tab on the black bar across the upper portion of the page for links to register online. Please be sure to make your reservations early, as our room blocks fill quickly.

What if I can’t afford the official hotel? Can you recommend another hotel nearby?

We are not located in San Francisco and therefore are not familiar with nearby lodging. We recommend you check out the lodging page of the San Francisco Travel Association at www.sanfrancisco.travel/stay/ or contact them by calling (415) 391-2000. They should be able to direct you to nearby lodging at a variety of prices.

Do you offer discounts on rental cars or airline travel?

Information regarding airline discounts is available on the TRAVEL tab on the horizontal black bar. We do not offer discounts on car rentals.


OTHER REGISTRATION - RELATED


My registration timed out before I finished. Do I have to re-enter everything again?

Unfortunately, you will have to re-enter your information.

How can I change my contact information or agenda after I’ve already registered?

It’s easy to change your contact information or your agenda after you’ve registered. Simply click on the "Modify Registration" button in your confirmation email.  Then enter the email address used to register and confirmation number (also in that email).  Click “Continue” at the bottom of each page until you get to the page where you can change your personal information or to the page where you select your sessions.  Once satisfied with your changes, click through the remaining pages until you get to the payment page. Scroll to the bottom and click on the "Complete Registration" button to "set" your changes. The only thing you will be unable to change is your email address; contact howdesignlive@fwmedia.com for assistance.

If I can no longer attend, can I transfer my registration to a co-worker?

Yes! There is no charge to transfer a registration from 1 employee to another. Send the name, title, phone number and email address for the substitute to howdesignlive@fwmedia.com. If the substitute’s company mailing address is not the same as that of the original registrant, please include that as well. The transfer will be made from the back end and the new registrant will be sent a confirmation email as well as instructions regarding how to change session selections, etc.

I’m having trouble convincing my boss to send me to HOW. Can you help?

Certainly!  Your boss is interested in the tangible benefits that will make you more productive, more efficient, more effective as a designer if you attend HOW Design Live. We have compiled a list of what your boss can expect in return for the investment. Go to HOWDesignLive.com and click on the Convince Your Boss tab on the black bar across the upper part of the web-page.  

I haven’t received my registration packet yet. Can you check to make sure I’m registered?

We do not send any confirmation or registration packet by postal mail but we can certainly check your registration status.  If you registered online, a confirmation email was sent to the email address used to register.  If you did not receive a confirmation email, please check your spam folder. If you still don’t find it, email howdesignlive@fwmedia.com to confirm your registration status and request your confirmation email.
 

Do you accommodate special needs?

Definitely! We make sure our facility has total accessibility, and we do whatever is needed to make attending HOW Design Live as convenient as possible for all attendees. If you have a special need, please email howdesignlive@fwmedia.com after you have registered and we'll make special arrangements, if necessary.

If I don’t speak English, will you provide a language translator?

We do not offer a language translation service but it should be possible to find one in the San Francisco area. You are welcome to bring your own translator to sessions with you, but please be aware that you would need to pay the same fees for your translator to attend as you pay for yourself.

I live outside the United States and would need a visa to enter the US to attend your conference. Can you send me an invitation so that I can get a visa?

Since HOW Design Live is a public event, invitations are not required. However, we do issue Letters of Invitation upon request. Please send the following information to howdesignlive@fwmedia.com as it must be included in the letter:
 
    Full name as it appears on your passport
    Your passport number
    Your date of birth
 
Once this information is received, a Letter of Invitation will be generated and sent to you by email. Please allow up to 5 business days.

Can I volunteer in exchange for a complimentary or reduced-rate registration?

At this time we do not anticipate the need for volunteers. However, we would be happy to keep your name and contact information and should we determine a need for volunteers as the event draws near, we will contact you. Put “Volunteer Request” in the subject line and send your name & contact information to howdesignlive@fwmedia.com.


OTHER GENERAL CONFERENCE QUESTIONS


Can I purchase video recordings of the conference sessions?

We do not make video recordings, but you can pre-purchase a set of audio recordings of HOW Design Live for $99 during the registration process. These sessions will be loaded onto a CD and mailed to you shortly after the event (or you will be provided directions to download them). Not all speakers grant permission for their session to be recorded but most do allow it. Both the set of MP3s and individual session MP3s will be available to the public after the event at a slightly higher price.

Can I get copies of the session/speaker handouts?

If a speaker provides handouts for his/her session, copies will be available in the session as well as online after the event.

Where will HOW Design Live take place in 2014?

Negotiations are currently underway with several locations. It is quite an involved process for an event with as many parts as HOW Design Live and we plan to announce the dates and location for 2014 at this year’s event.

How can I recommend a speaker, or let you know I am interested in speaking myself?

Thanks for your interest in speaking at or recommending a speaker for HOW Design Live. The 2013 HOW Design Live program has been finalized since early last fall and most -if not all- speaking opportunities are filled. However, we are always on the lookout for fresh speakers for all HOW events.

We don’t require a specific profile to be considered as a speaker. Since HOW offers THE creativity, business and technology conferences for graphic designers, we look for individuals who can speak on topics that pertain to creativity, business or technology. We do expect our speakers to have a certain level of expertise that qualifies them to speak.

To recommend a speaker for a future HOW Design Live or let us know you are interested in speaking yourself, please visit http://www.howdesign.com/design-events/call-for-speakers/ and download the speaker proposal form, listing any presentation ideas. Return the proposal to HOWspeakers@fwmedia.com for consideration to speak at any of our events. Please put “Speaker Proposal” in the subject line. Should your qualifications match any existing or future openings, the programming staff will contact you.

I have a session idea for the Conference—how can I tell you about it?

Please email howdesignlive@fwmedia.com with your session ideas.

Can I receive printed materials about the Conference?

Please email howdesignlive@fwmedia.com to request a brochure. Be sure to provide complete postal information with your request.

How do I subscribe or unsubscribe to the HOW Design Live e-newsletter?

To subscribe to the e-newsletter for HOW Design Live, simply enter your email address in the box on the right-hand side of the home page for that conference (you’ll find it under the large green Register box). To unsubscribe, follow the instructions at the bottom of the newsletter.

Can my company sponsor or exhibit at the HOW Design Conference?

Please contact Elayne Recupero at ElayneRecupero@gmail.com or 267-247-5874 for information on sponsoring or exhibiting.

Can I get a list of who's attending HOW Design Live 2013?

We will first post the list of HOW Design Live 2013 attendees after the Early-Bird deadline has passed. From there, the list will be regularly updated.

I’ve registered for HOW Design Live – why isn’t my name on the Who’s Attending list?

During the registration process, there is a question on the Attendee Information page that asks if you would like your name, company, city and state listed on the Who’s Attending page. If you select “No”, your name will not appear on the list.  It’s easy to change that after you’ve registered. Simply click on the "Modify Registration" button in your confirmation email.  Then enter the email address used to register and confirmation number (also in that email).  Click “Continue” at the bottom of each page until you get to the Attendee Information page where you can change your personal information. Scroll down until you find that question and make the change. Click through the remaining pages until you get to the payment page. Scroll to the bottom and click on the "Complete Registration" button to "set" your changes.  


USING THIS SITE


Is it safe for me to register using my credit card on the HOW Design Live site?

Absolutely. This website uses Secure Sockets Layer (SSL) technology to encrypt your personal information when you place your order. This means your order cannot be read as it travels over the Internet, so your name, address and credit card information are secure.

What if I'm having problems with the online registration process?

If your problems are technical in nature (your browser is reporting errors or pages are failing to load correctly), please first try quitting and re-launching your browser, and/or restarting your computer. Also, be sure you are not blocking cookies in your browser's preferences (cookies are required for the registration form to work). If the issue persists, email howdesignlive@fwmedia.com and explain your problem in as much detail as you can.

I'm having some difficulty just viewing the pages on your website. Can you help?

The HOW Design Live 2013 website uses several web technologies, including JavaScript and Cascading Style Sheets, which depend upon the browser to interpret correctly. Our site is optimized for version 6.x browsers and higher (e.g., Netscape 7.0+, Mozilla 1.4+, Firefox 1.0+, Safari 1.0, or Microsoft Internet Explorer 7+ for PCs or 5.2+ for Macs), and a video resolution of at least 800x600.

If you want to upgrade your browser, you can download the latest free versions of one of the following popular browsers:
If you have technical questions about the website itself, please email howdesignlive@fwmedia.com.