As health care concerns continue to grow, with ever-changing rules, regulations, payment cuts and changes in plans of care, how does a care management department develop a plan to ensure that its staff is qualified to meet the multiple financial and discharge needs of patients for quality, cost effective care? This session will examine how the development of a care management training system can help support the hospital care management department by providing education, follow-up and ongoing support for the facility’s care managers.

Learning Objectives:
1. Develop a care management training department that suits their health system needs

2. Build a training program to help support and educate newly hired care management staff

3. Discuss how to ensure ongoing support and education is available to new staff, as well as experienced staff