This interactive session will delve into the role of the case management director. The speaker will use attendee responses submitted prior to the conference to compare and contrast varying scopes of responsibility and expectations of the case management director role nationwide. The speaker will address pertinent topics for directors, including: evaluating appropriate caseloads, demonstrating real workload, strategies for recruitment and retention, and tips for engagement to achieve outcomes.

Learning Objectives:

1. Understand alignment of resources to expand services outside the hospital

2. Evaluate appropriate caseloads and demonstrate real workload

3. Describe strategies for recruitment and retention

4. Discuss tips for engagement to achieve outcomes