In recent years, numerous changes in regulatory and financial arenas have dramatically affected the workload of case management professionals in the acute care hospital. The advent of present-on-admission, pay for performance, core measures, face-to-face requirements, recovery audit contractors (RACs), and readmission penalties have all contributed to increased tasks and the need for sharp expertise. Looming changes in health care reform have even further implications for case managers. Today's case management leader must be able to accurately and thoroughly understand the workload impact, and effectively communicate such effects. This session will provide practical recommendations on how to assess case management workload and resources. The speaker will also offer advice on developing adequate budgetary projections while demonstrating a return on investment.

Learning Objectives:
1. List and discuss regulatory and financial changes that have impacted case management workload

2. Describe how present-day and future changes will likely impact case management

3. Perform an assessment of current state resources and make informed estimates about present and future needs