, Hospital System Director

A case management professional’s day is fast-paced and rife with challenges. The collaborative nature of case management and the role of the case manager as advocate for both patient and organization, carries specific considerations and implications that requires practitioners to continually focus on professionalism and development. This unique session will focus on critical topics and key concepts related to professional development and growth, including: emotional intelligence, intellectual capital, conflict resolution, negotiation, time management, case management etiquette, credibility and accountability.  

 

Learning Objectives:

1. Understand the importance of professional development to case management practice

2. Apply key concepts of professional development and growth to enhance their daily practice and career path

3. Recognize opportunities for growth and improvement in regards to professional development

 

 

 

 

 

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