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Sunpro
Akumal, Mexico

March 1 - 7, 2020

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Welcome!

Thank you for choosing Sunpro as your building materials supplier. We look forward to taking you on an unforgettable trip with Sunpro Rewards. We have traveled with customers all over the world to exciting destinations with unique experiences and incredible accommodations. Vacationing Sunpro Rewards style means you will experience all the local area has to offer through specially selected excursions, activities, and dining. Take a few minutes to review this website which includes upcoming trip details and then redeem your points and start planning your Sunpro Rewards adventure today!

Greg Templeman
President
Sunpro

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Trip Information

Sunpro's Signature Trip, March 1-7, 2020 to Akumal, Mexico! Please take a moment to learn about our trip and complete registration.
 

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Trip Inclusions
  • Round-trip airfare for you and a guest from home cities to Cancun, Mexico
  • Round-trip transfers on group travel dates between the airport and hotel
  • Six (6) nights’ accommodations at the beautiful Secrets Akumal Riviera Maya
  • Full breakfast, lunch, dinner, and snacks each day
  • Sunpro Welcome Dinner
  • Sunpro Farewell Dinner
  • Excursions and hotel spa treatments
  • $250 gift card to cover baggage fees and meals in airports
  • Complimentary Wi-Fi with unlimited connectivity and free international calling to the US, Canada, and Mexico
  • Mini-bar refreshed daily
  • All baggage handling at the hotel
  • All hotel taxes and gratuities
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Riviera Maya, Mexico

Located on the northeast point of the Yucatán Peninsula, where the Gulf of Mexico meets the Caribbean Sea, Cancun shines as the pinnacle of escapism. Cancun’s tropical ecosystem serves to enhance its lively Latin culture, a culture that mixes Caribbean and Mexican lifestyles. Sparkling seas and long beaches lined with luxury resorts, shopping centers, golf courses, and tennis courts, can easily fill a morning schedule while energetic nightclubs will keep the night owls entertained until the morning light.

This tropical attraction stands among the finest in the world with its picturesque, green vegetation and colorful vistas. The beautiful emerald Caribbean waters caress Cancun with gentle waves that wash against white beaches made up of pulverized coral. Under the waters, the second largest coral reef in the world houses a horde of species from fish and crabs to sea turtles and octopi. 

Travel further south along the coast line in Quintana Roo and you’ll find Rivera Maya. Here the town of Playa del Carmen shows tourists what it means to vacation. But parties are only a small aspect of the region's offerings. Surrounding the town, one can find the remains of the ancient Mayan civilization. Here, Tulum and various other locations showcase magnificent stone works and pyramids that existed long before the Egyptian ones. 

Come visit Mexico’s finest resort destination on the Yucatan Peninsula and discover something exciting.

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SECRETS AKUMAL RIVIERA MAYA

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Secrets Akumal Riviera Maya, a luxury adults-only resort, is ideally located in the heart of the Riviera Maya along the famed white-sand beaches and calm, clear waters of Akumal.

All 434 elegantly appointed suites, many with stunning ocean views, offer a private furnished balcony or terrace, full bathroom with Jacuzzi tub and separate shower, daily refreshed mini-bar, and more.

Guests will indulge in limitless gourmet dining, without reservations, at six restaurants. Not to mention top-shelf spirits served at six chic bars and lounges. There’s even the option to enjoy a night out at nearby sister properties with Sip, Savor & See Dining Experience.

Day or night, Secrets Akumal offers guests plenty of activities and entertainment. Wind down with a specialty treatment at the Secrets Spa by Pevonia, catch the live nightly entertainment, or lounge by the expansive infinity pool.

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Resort Dining Options

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Barefoot Grill | Lunch 12:30 p.m. – 4 p.m.

Enjoy light lunch specialties in a casual and relaxed outdoor setting
Dress Code: Casual

Bordeaux | Dinner 6 p.m. – 11 p.m.

À la carte French cuisine in a romantic, elegant atmosphere
Dress Code: Casual Elegance

Coco Café | Cafe 7 a.m. – 10 p.m., Late Night Bites 11 p.m. – 6 a.m.

Enjoy premium coffee and snacks in a casual and relaxed atmosphere
Late night bites include paninis, pizza, soup, hot dogs, sandwiches, pretzels, fruits, yogurt and pastries
Dress Code: Casual

El Patio | Dinner 6 p.m. – 11 p.m.

Savor Mexican à la carte cuisine in a traditional authentic ambience
Dress Code: Casual Elegance

Himitsu | Dinner 6 p.m. – 11 p.m.

Specializing in a fusion of Pan-Asian à la carte specialties
Teppanyaki tables available
Dress Code: Casual Elegance

Market Café | Breakfast 7 a.m. – 11 a.m., Lunch 12:30 p.m. – 3 p.m.

A buffet-style international restaurant
Dress Code: Casual

Oceana | Dinner 6:30 p.m. – 11 p.m.

Fresh seafood presented in a quiet and romantic seaside setting
Dress Code: Casual

Portofino | Dinner 6 p.m. – 11 p.m.

Enjoy delectable Italian à la carte cuisine
Dress Code: Casual Elegance

Seaside Grill | Preferred Club Breakfast 8 a.m. – 10 a.m., Lunch 11 a.m. – 5 p.m., Dinner 6:30 p.m. – 11 p.m.

Located pool side serving à la carte grilled specialties
Dress Code: Casual


DRESS CODES
Casual – Bermudas (long shorts or capri pants), sneakers/ tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up.

Casual Elegance – Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men.

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Agenda

Below is a basic itinerary of events that will be taking place during your stay. You will receive an updated agenda with your documents a few weeks prior to travel.

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Optional Activities

Throughout your stay, you will have the option of enjoying the onsite spa and excursions. Below are descriptions. You will be able to make your choices during the registration process.

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Secrets Spa by Pevonia

Spanning over 18,000 square feet, the indulgent Secrets Spa by Pevonia® treats you with dozens of pampering choices. Experience pure relaxation through a combination of the latest hydrotherapy and a wide variety of treatments. Click here for the spa menu.

 

Rio Secreto Plus - Full day Excursion

Enter this natural museum filled with a kaleidoscope of speleothems and walk an easy 600m route amidst the thousands of stalactites and stalagmites found in this protected natural reserve.

Go deep inside an underground cave, where you'll experience true silence among some of the most dramatic mineral formations in the world. Learn and marvel in this ancient, magical subterranean world that until now has remained unexplored for millions of years.

Schedule: 6 hours door to door
Activity length: 4 hours
Start time: 9:00 am
Pickup from Hotel: 07:40 am approx.

 

Notes:

  • Photos and CD's available with extra cost
  • Minimum age: 6 years
  • This tour is not suggested for people with severe physical handicaps, heart attack risk, pregnant women, or for people under the influence of alcohol or drugs
  • Gratuities not included

What to Bring:
Bathing suit, a change of dry clothes, and some extra money for photos. Please do not use sunblock to avoid the contamination of the cavern system and underground rivers. Cameras are not allowed in the caverns.

 

Xel-Há Excursion

Get ready for endless fun with a wide variety of activities at Xel-Há. Take a life jacket or a floating tire and start swimming along the amazing river; you can snorkel in the crystal-clear water of the enormous natural inlet and observe a wide variety of tropical fish that inhabit this paradise of the Riviera Maya.

Walk trails and discover the secrets of nature; enjoy a moment of total peace in the hammocks area; ride a bicycle through the jungle; or have fun with all your friends on different zip-lines. Everyone will be able to take a break at any of the four restaurants and eat as many times as they like. From snacks to a buffet with exquisite national and international dishes, there is no shortage of delicious food. Don't forget to enjoy a refreshing and exotic drink!

Schedule: 8 hours door to door
Activity length: 7 hours
Start time: 9:30 am
Pickup from Hotel: 09:00 am approx.

 

Notes:

  • Gratuities not included
  • Biodegradable sunscreen
  • Photos and CD's available with extra cost
  • Kids under 4 years old have free admission (must show an ID at the park's ticket booth)

What to Bring:
Wear a swimsuit, water shoes, and comfortable clothing. Bring an extra change of clothes.

 

PADI Scuba Dive

Spectacular Caribbean reefs are a short boat ride from the marina. The reefs in Puerto Aventuras are part of the Mesoamerican reef system, the second longest barrier reef in the world! Colorful coral gardens, deep cuts, and canyons range in depth from 40ft/12mts to a maximum depth of 130ft/39mts and are home to an amazing variety of sea life.

Always a favorite with divers, there are an abundance of friendly Hawksbill Turtles here and it is not unusual to see at least one on almost every dive. Common sightings include Eagle Rays, Moray Eels, Lobsters, Spadefish, Parrotfish, Creole Wrasse, Trumpetfish, Puffers, an abundance of Angelfish, and most all the typical Caribbean reef fish, corals, and critters.

Schedule: 4.5 hours door to door
Activity length: 3.5 hours
Start time: 9:00 am & 1:00 pm
Pickup from Hotel: 7:50 am & 11:50 pm approx

 

Notes:

  • Gratuities are not included
  • Lunch is not included
  • All certified divers MUST have dived within the last two years and present their certification card at check-in
  • People with a pre-existing heart problems will not be able to participate
  • The capacity is limited for up to 10 guests per schedule
  • Full equipment available at extra cost of $25.00 USD

What to Bring:
Wear swimsuit and comfortable clothing. Bring sunblock, camera, towel, money for snacks, tips, and souvenirs.

 

Chichen Itza Tour

Chichen Itza is the capital of ancient Maya empire and it is geographically located in the middle of spectacular natural environs in the Yucatan Peninsula. This site was declared as one of the New 7 World Wonders. Eat in a typical Mexican restaurant with delicious traditional food and take a dive into a freshwater sinkhole.

The Castle or Pyramid of Kukulcan is the most impressive temple in Chichen Itza. Renowned for the number of tombs found there, endless 91 steps, as well as the impeccable architecture that stands out by a stone feathered serpent, this site is sure to impress!

Schedule: 8 hours door to door
Activity length: 3 hours
Start time: 9:00 am
Pickup from Hotel: 6:35 am approx

 

Notes:

  • Gratuities not included
  • Guides in other languages available with extra cost
  • For federal regulations, video cameras are subject to a fee of $50 pesos ($5.00 US approx.). Any professional cameras and video cameras can be introduced to any archeological with proper permissionby filling an official format. This process must be done at least 7-10 business days prior in order to visit the archaeological sites. Drones are not allowed.

What to Bring:
Bring comfortable clothes and shoes, swimsuit, towel, sunglasses, cap, sunscreen, insect repellent for the tour, and extra money for souvenirs.

 

Coba Mayan Encounter

Go to interact with the people of a Mayan village and enjoy its well-preserved natural beauties, lagoons, cenotes (sinkholes), jungle paths, and the natural reserve that protects the local flora and fauna.

Visit the impressive archaeological site of Coba and discover the amazing Nohoch Mul, the tallest temple in the Yucatan Peninsula.

Rappel down thrilling cenotes and soar the canopy in breathtaking zip lines, swim in hidden caves, and walk through the jungle learning about the environment. Enjoy a lush meal of typical food, soft drinks, and handmade tortillas.

Schedule: 8 hours door to door
Activity length: 6 hours
Start time: 10:00 am
Pickup from Hotel: 8:20 am approx

 

Notes:

  • The maximum weight is 264 lbs.
  • Minimum age recommended for this activity is 6 years old, under this age this will not be allowed
  • People under the influence of alcohol or toxic substances won’t be allowed to participate
  • Gratuities not included

What to Bring:
Bring a hat, sunglasses, biodegradable sunscreen, a towel, shorts, extra t-shirt, camera, and money for tips and souvenirs (tipping is optional). Wear your bathing suit, comfortable clothing, and shoes (sneakers or jungle boots).

 

Cenotes & Paradise Lagoon

Jump in and float along on a guided tour in the brisk waters of a unique geological element of Mexico - the ancient Mayan cenotes. Cenotes are natural sinkholes that expose groundwater underneath. Navigate through breathtaking caves and caverns and discover the history of the ancient rock-formations.

On this tour, you'll get to swim in subterranean reefs alongside vibrant marine life. You'll get see and touch stunning rock formations, and visit the famous Yalku Lagoon in Akumal.

Schedule: 5.5 hours door to door
Activity length: 3.5 hours
Start time: 9:00 am & 1:30 pm
Pickup from Hotel: 8:30 am & 1:00 pm approx.

 

Notes:

  • This tour is not recommended for guests with limited mobility
  • For snorkel activity, guests must be relatively fit and must be able to swim
  • For safety reasons, we do not recommend participation on any snorkel activity if you are pregnant, have respiratory problems, injuries, back/neck issues, heart conditions, or other conditions that can cause loss of consciousness

What to Bring:
Bring bathing suit, towel, waterproof camera, comfortable water shoes, hat/cap, biodegradable sunblock, sunglasses, extra set of clothing, and extra money for souvenirs or pictures.

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Mobile App

To usher our trips into the mobile age, we now offer you a sleeker, greener alternative to communicate trip information to you! In a few months, you'll receive the invitation to download our mobile app which will help you receive up-to-date trip information. We will be communicating during the months leading up to travel as well as while we are in Mexico!

The mobile app features include:

  • All travel information built into one central location (not including flight itineraries)
  • Up-to-date daily agenda
  • Onsite updates through push notifications (be sure to enable push notifications in your settings!)
  • Custom profiles per user - upload a photo and contact info
  • Attendee to attendee messaging
  • Activity Feed to share photos, updates and more
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FAQs

PACKAGE INCLUSIONS

What's included in my travel package?
Trip Inclusions
  • Round-trip airfare for you and a guest from home cities to Cancun, Mexico
  • Round-trip transfers on group travel dates between the airport and hotel
  • Six (6) nights’ accommodations at the beautiful Secrets Akumal Riviera Maya
  • Full breakfast, lunch, dinner, and snacks each day
  • Sunpro Welcome Dinner
  • Sunpro Farewell Dinner
  • Excursions and hotel spa treatments
  • $250 gift card to cover baggage fees and meals in airports
  • Complimentary Wi-Fi with unlimited connectivity and free international calling to the US, Canada, and Mexico
  • Mini-bar refreshed daily
  • All baggage handling at the hotel
  • All hotel taxes and gratuities
Whom should I tip?

Customary gratuities have been taken care of on your behalf for all Secrets Akumal Riviera Maya and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services) are not included and would be at your own discretion.

Required Documentation
What type of identification/documentation is required for this program?
It is your responsibility to be in possession of the proper personal identification and travel documents for your trip. Guests without proper documentation will be denied transit and/or entry, and will not be eligible for a refund of travel or personal expenses.

For travel to some countries, a passport needs to be valid for at least six months beyond the date of travel, which is what we officially recommend. However, this is not the case for US citizens traveling to Mexico. As long as your passport is valid for the entire period of your trip, you won't have any problems. As requirements vary for each nationality and individual citizen's situation, we recommend all travelers verify their individual documentation requirements with their local consulate or a visa service, such as VisaCentral (http://visacentral.com/). Obtaining a passport and/or visa requires several weeks, so please plan appropriately. For more information about international travel, including passport validity and visa requirements, please visit the U.S. State Department Travel website, or contact your local embassy or consulate

Please note that passport cards are not valid for international air travel.
How do I apply for a U.S. Passport? How long does it take to get one?

Visit the U.S. State Department Passport website for more information about applying for a U.S. Passport, including passport fees. Please be advised that routine processing times can be 6-8 weeks, so please plan accordingly.

We recommend taking a photo of your passport on your phone and/or emailing it to yourself in the event your passport is lost, damaged or stolen while traveling. This will help expedite the passport replacement process in the unlikely event this should occur.

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PLANNING AHEAD

What will the weather be like? What should I pack?

The temperature in March in the Akumal, Mexico region has a high of 82°F (28°C) and a low of 72°F (22°F).

Pack light, comfortable clothing, including walking shorts, Capri-style pants, light trousers, short-sleeved shirts, and dresses. Make sure you pack a pair of comfortable sandals or shoes, and don't forget a swimsuit, sunglasses and sunscreen. You may want to bring layers such as a sweater or wrap, for possible cooler evenings. Please be prepared to adhere to the dress code for the onsite restaurants. 

The dress code is listed below. 

Casual – Bermudas (long shorts or capri pants), sneakers/ tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up.

Casual Elegance – Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men.

How much luggage can I take?

Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.

What items should I keep with me in my carry-on luggage?

Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note size limits), and medication.

What items are prohibited in my carry-on luggage?
For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items
What should I know about currency/cash?
U.S. Dollars are accepted at the resort, but if you plan to travel/shop outside of the resort, it may be good to have some Mexican Pesos with you. Credit cards are accepted almost everywhere and will give you the best possible exchange rate. They are also a great way to track travel expenses. Using your debit card at an ATM will be more cost-effective than using a Currency Exchange booth. Keep in mind that some U.S. banks have a safety feature that requires the cardholder to call prior to travel to authorize use of their cards abroad. You may want to call your bank prior to travel to ensure you will be able to use your card (s).
Should I purchase travel insurance?

Because unforeseen circumstances may arise, we have purchased travel insurance for your upcoming trip! Morris Meetings & Incentives works with Arch RoamRight® to provide each participant a travel insurance plan which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. Please expect to receive an electronic version of your unique ID Card and Confirmation of Benefits just before your travel date.  Your Arch RoamRight ID Card will provide contact information for customer service inquiries before, during, and after your trip.

Do I need to have health insurance coverage in order to travel?

We highly encourage all travelers to carry proof of health insurance coverage. Mandatory health insurance coverage for entry into foreign countries can be required. Participants can be denied entry into countries that request proof of health insurance coverage and are unable to provide documentation. Medicare coverage does not apply or cover any medical needs outside the U.S. unless travelers have supplemental insurance such as Medicare Advantage and Medigap.

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FLIGHT ARRANGEMENTS & INFORMATION

What kind of airfare is included in my package?

Your package includes round-trip economy class airfare for you and one complimentary guest from your home city on the group arrival and departure dates. Additional costs may apply if you choose to extend your stay, upgrade, or travel on alternate dates.  

When and how will my flights be booked?

After you submit your registration, you will be contacted via email by one of our professional Flight Coordinators. Flight suggestions are made based on the preferences and parameters you set in your registration, and then ticketed pending your approval. Please keep in mind most itineraries will expire within 24 hours if not ticketed, and all fares are subject to change until ticketed. If you have any special requests, please be sure to include them during the registration process (including frequent flyer number, seat preferences, etc.).

How long do I have to confirm my intinerary after a Flight Coordinator has contacted me?

Fares are always subject to change and availability until ticketed, and most itineraries must be ticketed within 24 hours of booking or they expire. Replying quickly increases your chances of getting the most convenient schedule possible as well as preassigned seat assignments (subject to availability).

Will I earn frequent flyer miles for my flight?

If you have a frequent flyer account with the airline you will be flying on, you may be eligible to earn miles for your flights. Mileage accrual methods vary from airline to airline, and some tickets may not be eligible for mileage accrual as dictated by the fare rules. Airlines with agreements (One World, SkyTeam, Star Alliance, etc.) typically allow mileage accrual on partner airlines. Check with the airline for specific information about mileage accrual eligibility.

Can my TSA Known Traveler Number (KTN) or Redress Number be attached to my reservation?

Please provide your KTN or Redress Number during registration, if possible, or provide it to your Flight Coordinator when confirming your flights. Please be advised that the name on your ticket must match the name on your KTN application and the name on the identification you are using to travel or in order to receive TSA Pre-Check benefits.

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UPGRADES

Can I pay to upgrade to First Class/Business Class/Premium Economy?

Your Flight Coordinator can provide you with the cost of upgrading to a premium cabin or seat upon request. Many airlines have premium seats with extra legroom and priority boarding for an additional cost. These seats can be purchased through your Flight Coordinator, on the airline’s website, or by contacting the airline’s reservations department.

Can I use my frequent flyer miles to upgrade?

Morris Meetings & Incentives does not have the ability to view mileage upgrade availability, and cannot quote the number of miles needed to upgrade. If you wish to use frequent flyer miles to upgrade, we suggest taking an air credit and speaking with your preferred airline directly.

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TICKET CHANGES / CANCELLATION

Can I make changes to my itinerary after my ticket has been booked?

Fares are subject to change at any time based on availability, and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare difference. Fare difference may apply for changes made during the 24-hour period after the ticket is issued, but the change fee will not apply.

Is there a fee to change my flights?

With the exception of Basic Economy fares, most airlines permit changes to be made to your ticket any time prior to departure, and most airlines require change fees in addition to the difference in fare. All airlines charge difference in fare for flight changes, even if they do not charge a fee for changes. Most airlines charge a $200 change fee for domestic flights, and some flights to Canada, Mexico, and South America; change fees for international flights can be $300-400 depending on the airline and the destination. Please check with the airline, or our Flight Coordinator team, for specific change fee amounts.

What if the name on my ticket does not match my identification?

In order to be in compliance with the TSA Secure Flight Program, both the TSA and the airlines require that the name on your reservation matches the name on the government-issued photo identification you present at the airport. This requirement supersedes any requirement for airline frequent flyer accounts to match the name on your ticket, and you may need to submit a request to have the name on your airline frequent flyer account changed to match your I.D.

Can I change the name on my ticket or my guest's ticket?

Unless otherwise stated, all tickets are non-transferable, which means that the name on the ticket cannot be changed. If your name is misspelled, or if you need to make a minor name correction, please contact the Flight Coordinator who booked your tickets. Be advised that name corrections made after the 24-hour free change and cancellation period may be subject to a name correction fee. 

Unless previously agreed upon, neither MMI nor the program sponsor will cover the cost of change fees for voluntary changes and/or name corrections.

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SEAT ASSIGNMENTS

Will my preferred seat type be assigned for me?

Flight Coordinators will do everything possible to assign you in your preferred seat type (e.g. window, aisle, bulkhead, etc.). However, seat requests cannot be guaranteed. If your preferred seat type is not available, a Flight Coordinator will assign the best seat type available.

Should I be concerned if I don't have a seat assignment? What if my guest and I aren't seated together?

In some situations it may not be possible to pre-assign seats at the time of booking, or assign you and your guest(s) seats together. This is either because all pre-assigned seating is full, or the airline has an open seating policy. If you do not have seat assignments when you arrive at the gate, (or if you wish to change your seat assignments), you may speak with the gate agent about available seats. A limited number of seats are held exclusively for gate agent use on the day of departure. As these seats are limited, it’s best to arrive at the gate at least an hour prior to departure for the best availability.

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CHECKING IN FOR YOUR FLIGHT

24 hours prior:

We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates. If you are ticketed n a group space booking, you will only be allowed to check in on your day of departure at the airport, to find out which type of ticket you have been issued, please contact your flight coordinator.

Day of Departure:

Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates.

For international flights, the standard recommendation is three hours prior to departure. However, recommended arrival times vary by airport and may be longer, so it’s best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 30 minutes prior to your scheduled flight departure time.

At the airport:

At the check-in counter or kiosks, you’ll be asked to present your identification and check your luggage (if any). If you are checking luggage, please verify it is checked through to your final destination (CUN). Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.

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AT THE AIRPORT

When should I be at the gate?

Most airlines close the boarding doors 10 minutes prior to the scheduled departure time to allow time to complete final paperwork and baggage loading. Whenever possible, passengers should be at the assigned departure fate no later than 30 minutes prior to the scheduled departure time for domestic flights. For international flights, passengers should arrive 45 minutes prior to scheduled departure time because gate agents will need to re-verify passports prior to boarding. Please check with the airline carrier, for their specific recommended gate time frames.

When does boarding begin?

Boarding typically begins 20-30 minutes prior to the scheduled departure time for domestic flights, and 45-60 minutes prior to the scheduled departure time for international flights. Depending on the connection airport, connecting flights may only allow as little as 30 minutes between the first flight arrives and the second flight departs. It is imperative that you get to your next gate as quickly as possible, and if needed, find a restroom within the vicinity of your next gate or use the lavatory onboard your next flight. Please check with the airline carrier, for their specific recommended boarding timeframes.

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TRAVEL DOCUMENTS

When will I receive my travel documents?

You will be emailed your personalized Travel Summary a few weeks prior to travel. We will be preparing a mobile app* which will be available several weeks prior to the trip. The app will be a wonderful and easy to use resource while you are on the go! Our app will include the agenda, trip information, answers to frequently asked questions, and more. Specifics regarding when and how to download the app will be emailed out close to the trip. You will want to be sure to download the app before you leave.

*Data rates will apply when you are not connected to Wi-Fi at the resort. Any resulting data charges would be at your own expense.

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GETTING TO THE RESORT

Will someone be there to greet me at the airport when I arrive?

Transportation will be provided for all guests who arrive on designated travel dates. After departing the aircraft, you will need to clear immigration, collect your luggage, and then pass through customs. At that point, please look for staff holding a Sunpro sign and identify yourself. If you are arriving early or staying later than the designated travel dates above, you will be responsible for your own transportation.

What is the transfer time between the airport and Secrets Akumal Riviera Maya?

The transfer time is approximately 1 hour and 17 minutes (59 miles).

What is the check-in time at the hotel/resort? What if my flight arrives before then?

Official resort check in is at 3:00PM. The resort will do their best to accommodate early arrivals, however, if your room is not ready at the time you check in, you are welcome to use the facilities of the resort, including the spa, pool, gift shops, and restaurants.

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TIME AT LEISURE / STAYING IN TOUCH / RETURNING HOME

What can I do with free time outlined on the agenda?

Feel free to enjoy the facilities at the resort, including the spa, pool, gift shops, and restaurants. If you are interested in booking activities or tours in the area on your own at your own expense, feel free to visit us at the Sunpro hospitality desk.

How can I stay in touch with my family and friends back home?

The hotel offers complimentary Wi-Fi, making email by far the most affordable way of staying in touch with those you leave behind. There are many popular web-based applications for staying in touch (WhatsApp, Skype, Facebook Messenger, etc.) Should you need to call however, we recommend using your cell phone or a calling card. Check with your mobile service provider prior to your departure because many offer affordable international plans. In-room phones usually charge substantial fees that must be settled upon departure.

What is the time difference

Riviera Maya, Mexico is on Eastern Standard Time (EST).

What should I know about customs procedures?

All articles will need to be declared upon reentry into the United States, including gifts. Residents are normally entitled to a duty-free exemption of $800. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older. Additional quantities may be entered, although they will be subject to duty and Federal excise taxes that will be assessed and collected at the port of entry. Up to 100 cigars and 200 cigarettes may also be included in the $800 duty exemption.

Please note that for any gifts received, payment of all applicable taxes, including but not limited to, customs and duty, VAT, sales and use, GST and/or income taxes will be the recipient’s responsibility. We cannot provide tax advice, please consult with your local tax adviser.

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DINING

What restaurants are available at Secrets Akumal Riviera Maya Resort?
For a list of dining options, please see the Resort Dining section on the page above. 
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SPECIAL NEEDS / MEDICAL ISSUES

How can I inform you of a medical condition, physical disability or special dietary needs?

You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.

What should I know about the Zika virus?

For information on prevention, transmission, and other facts related to the Zika virus, click here.

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DATA PROTECTION AND PRIVACY

What is the data protection policy regarding this event?

All Personal Data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive Personal Data transmitted on or through our sites.

To access our full Data Protection and Privacy Policy, click here.

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Contact Us

Please do not hesitate to contact us with any questions or concerns you may have prior to travel.

Event Support
1-801-483-6444
eventsupport@morrisincentives.com

Flight Coordinator
Candice Shino
1-801-483-6520
cshino@morrisincentives.com

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Redeem

Please fill out the information below to continue your registration.

To review the Rewards Catalog,

click here.

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