hero-section hero-image #home-section row-start
#home-section hero-section header center large-hero-section row-end fadeInUp animated

Midwest Floor Coverings - Hawaii

October 7 - 12, 2019

REGISTER NOW

Fairmont Orchid

#about-section about-section row-start col-sm-6
row-end col-sm-6 about-section

Trip Information

Thank you for joining Midwest Floor Coverings' 2019 trip to stunning Hawaii! Please take a moment to learn about the program and complete your registration. We encourage you to register by July 31, 2019 to ensure your spot on the trip.

 

Trip Inclusions

  • Round-trip airfare from your home city to Kona International Airport in Hawaii.
    • Salt Lake City / Boise / Denver
  • Round-trip transfers to and from airport to the Fairmont Orchid.
  • Five (5) nights at the Fairmont Orchid / based upon double occupancy 
  • Midwest Welcome BBQ
  • Full American breakfast buffet daily
  • Fairmont Orchid snorkel equipment (one-hour rental based on two sets per room, per day)
  • Unlimited basic internet access
  • Midwest Floor Coverings Private Hawaiian Luau
  • All hotel taxes and gratuities
#location-section location-section row-start col-sm-6 callout-section

Kamuela, Hawaii

Kamuela is also known as Waimea. Both names for the area in Hawaiian evoke a sense of beauty and strength. Kamuela is a boys' name (similar to Samuel) meaning Heard God. Waimea means reddish water. While visiting, you will see that there is a strong sense of community and respect for nature and creativity by those that reside here.

The Big Island (officially named Hawaii) is the largest island in the United States' Hawaiian archipelago in the Central Pacific. Its diverse terrain spans colored-sand beaches at Papakolea (green) and Punalu’u (black) to lush rainforest. Within Volcanoes National Park, there are 2 active volcanoes, Kilauea and Mauna Loa. Hapuna Beach and Kahalu'u Beach Park in the west are popular snorkeling sites.

row-end col-sm-6 callout-section
row-start col-sm-6 callout-section

 

Fairmont Orchid

Inspired by culture, well-being and genuine aloha, Fairmont Orchid is a luxury Hawaii Island resort and spa beautifully located on the majestic Kohala Coast. Immerse yourself in an authentic Big Island vacation experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Enjoy the Hawaiian Spa Without Walls, golf, tennis, restaurants and year-round children's program. From sunrise canoe voyages to sunset torch lighting ceremonies, an incredible array of outdoor adventures is yours to explore.

row-end col-sm-6 callout-section
#agenda-section agenda-section row-start col-sm-12

Agenda

Midwest Floor Coverings have planned a week full of relaxation and exploration of the beautiful Big Island of Hawaii. We encourage you to do as many activities as you wish, and relax as much as you need. Please find below a daily agenda for you to see the evenings where Midwest Group functions have been planned. This will help you plan your own daily schedule to take in as much, or as little as you wish!

agenda-section agenda row-start col-sm-12 row-end
parallax-section
row-start col-sm-12

Resort Dining Options

row-end col-sm-12
row-end col-sm-12

Fairmont Orchid

Please click here for details about the restaurants available at Fairmont Orchid.

Brown's Beach House

The Big Island's top AAA Four Diamond Brown's Beach House restaurant is well known for incomparable Hawaii Regional Cuisine and a spectacular oceanfront setting. Our innovative cuisine draws from simple pure flavors of locally grown produce and a diverse variety of fresh seafood. Live Hawaiian music is featured nightly.

Dinner: Available daily
  • Thursday - Monday 5:30 PM - 8:30 PM
  • Tuesday & Wednesday 5:30 PM - 9 PM
Attire: resort casual

 

Hale Kai Restaurant

Located poolside, Hale Kai is the perfect venue for a most refreshing lunch, afternoon sunset or evening dinner.

Dinner: 5 PM - 9 PM Attire: Resort casual. Footwear and cover-ups are required.  

 

Luana Lounge

Luana Lounge at the Fairmont Orchid resort features tropical libations and perfect sunsets complemented by Big Island artists' creations.

Open daily from 5 PM - Midnight
  • Happy Hour, 5 PM - 6 PM
  • Food served daily, 5 PM - 11:30 PM
  • Live Entertainment 6 PM - 9 PM
Attire: Resort wear.

 

Orchid Court

Daily 6:30 AM - 10:30 AM

Attire: Resort casual.

 

Brown's Deli

Brown's Deli offers breakfast and lunch items delicatessen style with an island flair to enjoy at outdoor tables or wander down to the beach. A great place to pick up food gifts to take home with every item made either on the Big Island or in the state of Hawaii.

Open Daily: 6:30 AM - 5 PM

 

Kahakai Bar Oceanfront

Kahakai means 'beach' in Hawaiian and this beachside bar features a Polynesian-style thatched roof, refreshing trade winds, and sweeping views of Mauna Kea and the blue Pacific. A variety of tropical libations and mouth-watering pupu (appetizers) are served.

Seasonally open until dusk.

Attire: Footwear and cover-ups are required.

 

Hawaii Loa Luau

Pae mai la ka wa'a i ka 'ăina ... The canoe has come ashore.

An evening at the beautiful Fairmont Orchid, Hawai'i enjoying the elegance and beauty of the South Kohala Coast and the ambiance of the land area known as Kalahuipua'a.

Saturday night luau under the stars
  • 5:30 PM Check-in & Seating
  • 6 PM Luau Dinner Buffet
  • 7 PM Performance Begins

Click here for pricing and details for 2019

Resort attire. Footwear and cover-ups are required.  

 

Binchotan Bar & Grill

Will offer Japanese cuisine. Coming Spring 2019.

Attire: Resort casual.

 

#activities-section activities-section row-start col-sm-12 callout-section

Activities

row-mid col-sm-12 callout-section
row-end col-sm-12 callout-section

OPTIONAL TOURS – AVAILABLE TO PRE-RESERVE DURING REGISTRATION

Please note that the Main Attendee can return and modify registration at any time to add Tours at a later date.

For the following six (6) optional tours it is best to pre-book at time of Registration, if possible. They are all limited and subject to availability. All other tours listed below can be booked on site at the Hospitality Desk. Of course, on ALL Optional Tours, the onsite Hospitality Team will do all possible to accommodate during the program.

 

Please read through the various tour descriptions below. If you choose to purchase a tour experience, you will have the opportunity to book the following tours during your registration process.

Note that due to time conflicts, we can only offer one tour, per person per day. Tours will be offered over a three day span of our trip: October 8 - 10.

 

Tuesday, October 8th

Catamaran Sail and Snorkel | 7:50 am - 12:30 pm | $165.00 / per person
Enjoy a magnificent morning while sailing along the breath taking Kohala Coast. Snorkel in our crystal clear water and view the abundance of marine life. Feast on our deli lunch and open bar after your swim.

 

Wednesday, October 9th

Circle Island Tour | 6:50 am - 7:00 pm | $305.00 / per person
A tour of Hawaii’s biggest island highlighting its natural wonders. Experience the diverse range of ecosystems and climate zones of the island. Walk through an ancient lava tube and take a tour of a historical Kona Coffee Farm. Visit the most dramatic waterfalls and scenic valleys on the island, Akaka and Rainbow Falls, and Waipio Valley. Explore active craters, steam vents, crater rim trail, and scenic lookouts of Volcanoes National Park Frequent stops for photos to take in the lush scenery, and spot green sea turtles at Punalu’u Black Sand Beach. Professional guide sharing knowledge of the history, cultures, and geology of the island.

Our tours include light to moderate hikes throughout the day. Short hikes of .5 miles (.8 km) up to one mile (1.6 km) are common.
 

Kohala Waterfall Hike | 7:30 am - 2:30 pm | $220.00 / per person
Immerse yourself in stunning private waterfalls, tranquil streams, scenic coastlines and rugged valleys on this North Kohala adventure. Kick off the fun with an off-road drive to an exclusive trail head. Ramble off-road in a 6-wheel-drive Pinzgauer (an Austrian military vehicle). Take a relaxed, guided walk through a private nature reserve. Cool off with a swim under one of seven cascading waterfalls. Walk through a restored ancient Hawaiian agricultural site.

Guests should be able to hike on uneven or rocky terrain. We sometimes encounter cool, wet or muddy conditions. Other tour restrictions may apply.


Helicopter Valley Tour | 12:50 pm - 3:30 pm | $368.00 / per person
Witness the stunning Kohala coast of Big Island’s North Shore, where the towering sea cliffs of Waipi’o Valley open into the dramatically deep and meandering valleys of the Kohala Mountains. On this helicopter ride, you’ll experience beautiful waterfalls cascade thousands of feet into the rain forest below, where remnants of ancient Hawaiian settlements are still visible. This scenic adventure is one you won’t soon forget!

**Maximum 260 lbs. Strictly enforced. Additional coverage @ 70% per seat. Will need to know attendee height and weight.

 
 

Thursday, October 10th

Helicopter Island Tour | 10:20 am - 2:00 pm | $715.00 / per person
Discover the Big Island's magnificent beauty and its volcanic fury on this all-in-one Big Island helicopter tour. Get an up-close look at the famous Kilauea volcano, which has been continuously erupting since 1983; the results of its historic 2018 eruption provide phenomenal views. From the black sand beaches, and Madame Pele’s amazing volcanic badlands, to the lush rain forests of the Hamakua Coast and the meandering valleys of the Kohala Mountains, you won’t miss a thing on this Big Island helicopter tour.

**Maximum 260 lbs. Strictly enforced. Additional coverage @ 70% per seat. Will need to know attendee height and weight.


Sunset Catamaran Sail | 2:45 pm - 6:30 pm | $165.00 / per person
Join us for a relaxing sail along the beautiful Kohala Coast of the Big Island! Let our crew pamper you with unlimited cocktails and mouthwatering pupus. Enjoy unbeatable views of the Kohala Mountains, Mauna Kea, Mauna Loa, Hualalai and Maui’s famous Haleakala.

As the sun finishes its descent below the distant horizon, the changing colors of sky, mountain and water make for spectacular photos and powerful memories. Let us share our tropical paradise with you as you soak up the peace of the Pacific at Sunset!


 
row-mid col-sm-12 callout-section
row-end col-sm-12 callout-section

Additional Tours You May Sign-up For Onsite

 

ATV Ride
Ride your own All-Terrain Vehicle (ATV) on the Kohala Mountainside, Waipio Valley or Parker Ranch. Enjoy lush green country rich in tropical beauty. There's not a more adventurous way to see Hawaii, than by ATV.



Dolphin Adventure (Pacific Ocean) 
Swim with the Dolphins in their free environment. Dolphins enjoy encounters with human pods 98% of the time minimally. A fabulous Hawaiian experience! Experience wildlife and the natural beauty of Hawaii in one fabulous excursion. Includes lunch.



Horseback Riding 
Take a leisurely ride on horseback with awesome Big Island views. Trained staff share island culture as you ride together. Your ride is bound to be a fun and memorable experience as you surround yourself with the beauty and history of the island.



Kayak & Snorkel 
Enjoy a mile or two of paddling and some snorkeling along the beautiful Kohala Coast. See endangered green sea turtles or spinner dolphins (of course maintaining a comfortable distance) as you full immerse yourself in the splendor of the island that surrounds you. 



Pearl Harbor Arizona Memorial
Visit Arizona Memorial, Pearl Harbor, Missouri, 'Iolani Palace, Pali Lookout, Waikiki Beach, Punchbowl Natl Cemetery, and more. This is a tour designed to celebrate those heroes whose lives were lost as well as examine the history around that era. 



Twilight Volcano Adventure 
Journey through Hawaii Island’s incredible range of ecosystems and climate zones before experiencing an erupting volcano. After exploring the natural wonders of this World Heritage site, we’ll head to Kalapana to witness the awesome power of lava as it enters the ocean at sunset.


 
Zipline Eco Adventure 
Multiple zip line courses run with majestic viewpoints along the Kohala Mountains and Hamakua Coastline. You'll have a blast as you rub shoulders with our knowledgeable eco-friendly guides. This adventure is not one to miss! 

#faq-section faq-section row-start row-end col-sm-12

FAQs

PACKAGE INCLUSIONS

What's included in my travel package?

 

  • Round-trip airfare from your home city to Kona International Airport in Hawaii.
    • Salt Lake City / Boise / Denver
  • Round-trip transfers to and from airport to the Fairmont Orchid.
  • Five (5) nights at the Fairmont Orchid / based upon double occupancy 
  • Midwest Welcome BBQ
  • Full American breakfast buffet daily
  • Fairmont Orchid snorkel equipment (one-hour rental based on two sets per room, per day)
  • Unlimited basic internet access
  • Midwest Floor Coverings Private Hawaiian Luau
  • All hotel taxes and gratuities
What's not included that I should expect to pay for?

The following personal travel expenses are not included in your travel package:

  • Mileage
  • Meals outside of what is outlined in the agenda 
  • Airport parking 
  • Baggage and flight change fees 
  • Activities/tours you book on your own 
  • Dry-cleaning 
  • Laundry services
Whom should I tip?

Customary gratuities have been taken care of on your behalf for all Fairmont Orchid and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services) are not included and would be at your own discretion.



 

MIDWEST POLICY - POINTS PLUS

How can I use my Midwest Points Plus funds on this trip?

Customers who wish to use any Midwest Points Plus funds to cover any tours, upgrades, or extensions, must pre-pay directly to Morris Meetings & Incentives. Points Plus information can be obtained from Brent Jensen at Midwest Floor Coverings. Please contact 801-975-6166 or brentj@midwestfloors.com to check the availability of funds and to request a reimbursement refund. Midwest Floor Coverings does not have the ability to issue checks to a second party vendor.



 

REQUIRED DOCUMENTS

What type of identification/documentation is required for this program?
It is your responsibility to be in possession of the proper personal identification and travel documents for your trip. Guests without proper documentation will be denied transit and/or entry, and will not be eligible for a refund of travel or personal expenses. As requirements vary for each nationality and individual citizen's situation, we recommend all travelers verify their individual documentation requirements with their local consulate or a visa service, such as VisaCentral (http://visacentral.com/).

For travel that commences, terminates, and stops only in the 50 United States, all adults 18 years or older are required to have valid government-issued photo identification. Acceptable forms of identification for domestic travel include a valid driver’s license, military I.D., state-issued photo identification, or passport. Please visit https://www.tsa.gov/travel/security-screening/identification to view all acceptable forms of identification.

If your state does not participate in, or is not yet in compliance with, the REAL ID Act, you may be required to have a valid U.S. Passport for domestic travel. For more information about the REAL ID Act, please visit the U.S. Department of Homeland Security REAL ID Act website.
faq-section row-start col-sm-12 row-end

PLANNING AHEAD

What will the weather be like? What should I pack?

October in Hawaii is warm. Expect it to be sunny with a chance of rain. Temperature averages this time of year:

  • Kamuela 75°F - 84°F (24°C - 29°C) 

Pack light, comfortable clothing, including walking shorts, Capri-style pants, light trousers, short-sleeved shirts, and dresses. Make sure you pack a pair of comfortable sandals or shoes, and don't forget a swimsuit, sunglasses and sunscreen. You may want to bring layers such as a sweater or wrap, for possible cooler evenings.

How much luggage can I take?

Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.

What items should I keep with me in my carry-on luggage?

Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note size limits), and medication. Your checked bags will be inaccessible or may become lost during the trip.

What items are prohibited in my carry-on luggage?
For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items
Should I purchase travel insurance?

Because unforeseen circumstances may arise, we recommend that you purchase travel insurance to protect any personal travel arrangements you may make or medical situations your health insurance may not cover while away from home. We suggest you consult your insurance provider to determine what coverage you will have while traveling.

We recommend Arch RoamRight’s® Pro Plus Plan, which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. For more information or to purchase a travel insurance plan, click here.

Do I need to have health insurance coverage in order to travel?

We highly encourage all travelers to carry proof of health insurance coverage. Mandatory health insurance coverage for entry into foreign countries can be required. Participants can be denied entry into countries that request proof of health insurance coverage and are unable to provide documentation. Medicare coverage does not apply or cover any medical needs outside the U.S. unless travelers have supplemental insurance such as Medicare Advantage and Medigap.

faq-section row-start col-sm-12 row-end

ADDITIONAL GUESTS / EXTENDING YOUR STAY

What is the cost to bring additional guests?

If you would like to bring additional guests with you on this trip, the POINTS amount required are listed below, depending upon age. The hotels has a MAXIMUM number of people in a room of four (4). These POINTS amounts include round-trip airfare.
 

  • 24,000 POINTS per person / Triple or Quad Occupancy age 18 and over
  • 22,000 POINTS per person / Triple or Quad Occupancy ages 13 – 17
  • 20,000 POINTS per person / Triple or Quad Occupancy ages 6 – 12
  • 9,000 POINTS – Infants under age 0 - 5, with airline seat

 

Extending your stay / additional night costs

We would love to be able to assist you with any additional nights that you would like to add to the program. Please contact Brent Jensen at Midwest Floor Coverings to discuss options that are available to you, and rates. 801-975-6166

Fairmont Orchid will extend the group rate for 3 pre-nights and 3 post- nights based on availability. If you have additional guests staying in your room please contact us for updated per night hotel rates. Please note this rate is based on availability and due to hotel occupancies' the hotel can increase or decrease this rate at any time.

Your airfare, with our negotiated group rates, may be able to be modified with a change fee. Each situation is unique and would need to be discussed dependent upon what your deviation request might be. If you have any special requests, please be sure to include them during the registration process (including frequent flyer number, seat preferences, etc).

Extra Room night: $365.00 per night includes Tax / Breakfast / Gratuity / Double Occupancy With Additional people – depending on age bracket:
 

  0-5 6-12 13-17 18 +
Triple $365.00 $384.00 $402.00 $483.00
Quad $365.00 $403.00 $441.00 $521.00

 

What is the cancellation policy for additional guest packages?
 
  • From date booking until July 31, 2019: You may cancel or change your registration online and receive a full refund.
  • From August 1, 2019 - August 16, 2019: You must submit your cancellation request via email. Cancellations will be subject to a 50% penalty.
  • From August 17, 2019 until departure: 100% penalty.
faq-section row-start col-sm-12 row-end

FLIGHT ARRANGEMENTS & INFORMATION

What kind of airfare is included in my package?

The Midwest programs includes round-trip economy class airfare for two from your home city on the group arrival and departure dates. Flight reservations are made in group blocks out of Salt Lake City, Boise and Denver. If you have any special requests, please include it in the registration process. Additional costs may apply if you choose an alternate departure city, or to extend your stay, upgrade, or travel on alternate dates.

If deviating from group block air: How long do I have to confirm my itinerary after a Flight Coordinator has contacted me?

Once you have notified Midwest that you would like to deviate from the program dates, you will be contacted by one of the professional Flight Coordinators. Ticketing suggestions are made based on the preferences and parameters you set in your registration, and then ticketed pending your approval. Please keep in mind most itineraries will expire within 24 hours if not ticketed, and all fares are subject to change until ticketed. If you have any special requests, please be sure to include them during the registration process (including frequent flyer number, seat preferences, etc.).

Will I earn frequent flyer miles for my flight?

If you have a frequent flyer account with the airline you will be flying on, you may be eligible to earn miles for your flights. Mileage accrual methods vary from airline to airline, and some tickets may not be eligible for mileage accrual as dictated by the fare rules. Airlines with agreements (One World, SkyTeam, Star Alliance, etc.) typically allow mileage accrual on partner airlines. Check with the airline for specific information about mileage accrual eligibility.

Can my TSA Known Traveler Number (KTN) or Redress Number be attached to my reservation?

Please provide your KTN or Redress Number during the registration process. Please be advised that the name on your ticket must match the name on your KTN application and the name on the identification you are using to travel or in order to receive TSA Pre-Check benefits.

I would prefer to book my own flights. Can I do so? If so, how do I get reimbursed?

If you choose to purchase or obtain your own air for different arrival and departure dates, an air allowance of 7,000 POINTS credit, per person, would be deducted off the Midwest Points total program. Please remember that any deviation from the group space may require that your own transportation be obtained to the Fairmont Orchid, if the dates are other than the Midwest program.

The Morris Meetings and Incentives Flight Coordinator would be happy to look into cost of tickets for a possible deviation or upgrade.

What dates/times should I book my flights to arrive/depart?

Please make your flight arrangements to arrive/depart from the main international airport in Kona (Kona International Airport, KOA).

  • GROUP ARRIVAL DATE: October 7, 2019
  • GROUP DEPARTURE DATE: October 12, 2019

We ask that you forward your flight details by September 1, 2019 to ensure your transportation can arranged. Once we receive your flight itinerary, we will book a transfer on your behalf. If you book your flights outside of the program dates, you will need to may your own transportation arrangements between the airport and the Fairmont Orchid hotel. If you need assistance with this Event Support at 801-483-6444.

faq-section row-start col-sm-12 row-end

UPGRADES

Can I pay to upgrade to First Class/Business Class/Premium Economy?

If you choose to upgrade your flights, you would need to purchase your own airfare. An air allowance of 7,000 POINTS per person would be deducted off the Midwest program as an air allowance.

The Morris Meetings and Incentives Flight Coordinator would be happy to look into cost of tickets for a possible deviation or upgrade.

Can I use my frequent flyer miles to upgrade?

Morris Meetings & Incentives does not have the ability to view mileage upgrade availability, and cannot quote the number of miles needed to upgrade. If you wish to use frequent flyer miles to upgrade, we suggest taking an air credit and speaking with your preferred airline directly.

faq-section row-start col-sm-12 row-end

TICKET CHANGES / CANCELLATION

Is there a fee to change my flights?

If you are utilizing the Midwest Floor group block, please check with our Flight Coordinators to determine what options might be available.

Most airlines permit changes to be made to your ticket any time prior to departure, and most airlines require change fees in addition to the difference in fare. All airlines charge difference in fare for flight changes, even if they do not charge a fee for changes. Most airlines charge a $200 change fee for domestic flights, and some flights to Canada, Mexico, and South America; change fees for international flights can be $300-400 depending on the airline and the destination. Please check with the airline directly, if you booked it outside the group block.

What if I need to cancel? Can I use my ticket in the future?

If you are utilizing the Midwest Floor group block, no future value is available.

If you have booked reservations outside the group program, unless otherwise stated, all tickets are non-refundable and expire one year from the date of issue. Fares are subject to change at any time based on availability, and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare difference (fare difference may apply for changes made within 24 hours). Unless previously agreed upon, neither MMI nor the program sponsor will cover the cost of change fees or fare difference for voluntary changes and/or name corrections.

What if the name on my ticket does not match my identification?

In order to be in compliance with the TSA Secure Flight Program, both the TSA and the airlines require that the name on your reservation matches the name on the government-issued photo identification you present at the airport. This requirement supersedes any requirement for airline frequent flyer accounts to match the name on your ticket, and you may need to submit a request to have the name on your airline frequent flyer account changed to match your I.D.

Can I change the name on my ticket or my guest's ticket?

If you are utilizing the Midwest Floor group block, please contact Brent Jensen at Midwest floor Coverings at 801-975-6166 or brentj@midwestfloors.com if you are unable to travel, and wish to do a name change.

If you have booked reservations outside the group program, unless otherwise stated, all tickets are non-transferable, which means that the name on the ticket cannot be changed. If your name is misspelled, or if you need to make a minor name correction, please contact the Flight Coordinator who booked your tickets. Be advised that name corrections made after the 24-hour free change and cancellation period may be subject to a name correction fee.

Unless previously agreed upon, neither MMI nor the program sponsor will cover the cost of change fees for voluntary changes and/or name corrections.

faq-section row-start col-sm-12 row-end

SEAT ASSIGNMENTS

Will my preferred seat type be assigned for me?

Flight Coordinators will do everything possible to assign you in your preferred seat type (e.g. window, aisle, bulkhead, etc.). However, seat requests cannot be guaranteed. If your preferred seat type is not available, a Flight Coordinator will assign the best seat type available.

Should I be concerned if I don't have a seat assignment? What if my guest and I aren't seated together?

In some situations it may not be possible to pre-assign seats at the time of booking, or assign you and your guest(s) seats together. This is either because all pre-assigned seating is full, or the airline has an open seating policy. If you do not have seat assignments when you arrive at the gate, (or if you wish to change your seat assignments), you may speak with the gate agent about available seats. A limited number of seats are held exclusively for gate agent use on the day of departure. As these seats are limited, it’s best to arrive at the gate at least an hour prior to departure for the best availability.

faq-section row-start col-sm-12 row-end

CHECKING IN FOR YOUR FLIGHT

24 hours prior:

We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates. If you are ticketed n a group space booking, you will only be allowed to check in on your day of departure at the airport, to find out which type of ticket you have been issued, please contact your flight coordinator.

Day of Departure:

Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates.

For international flights, the standard recommendation is three hours prior to departure. However, recommended arrival times vary by airport and may be longer, so it’s best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 30 minutes prior to your scheduled flight departure time.

At the airport:

At the check-in counter or kiosks, you’ll be asked to present your identification and check your luggage (if any). If you are checking luggage, please verify it is checked through to your final destination (KOA). Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.

faq-section row-start col-sm-12 row-end

AT THE AIRPORT

When should I be at the gate?

Most airlines close the boarding doors 10 minutes prior to the scheduled departure time to allow time to complete final paperwork and baggage loading. Whenever possible, passengers should be at the assigned departure gate no later than 30 minutes prior to the scheduled departure time for domestic flights. For international flights, passengers should arrive 45 minutes prior to scheduled departure time because gate agents will need to re-verify passports prior to boarding. Please check with the airline carrier, for their specific recommended gate time frames.

When does boarding begin?

Boarding typically begins 20-30 minutes prior to the scheduled departure time for domestic flights, and 45-60 minutes prior to the scheduled departure time for international flights. Depending on the connection airport, connecting flights may only allow as little as 30 minutes between the first flight arrives and the second flight departs. It is imperative that you get to your next gate as quickly as possible, and if needed, find a restroom within the vicinity of your next gate or use the lavatory onboard your next flight. Please check with the airline carrier, for their specific recommended boarding timeframes.

faq-section row-start col-sm-12 row-end

TRAVEL DOCUMENTS

When will I receive my travel documents?

Travel documents for the Midwest program will be sent out to the address you listed on your registration form about 2-3 weeks prior to departure, from Morris Meetings & Incentives. Please be sure to list a valid address during the registration process to ensure delivery. We do not deliver to PO Boxes.

faq-section row-start col-sm-12 row-end

GETTING TO THE RESORT

Will someone be there to greet me at the airport when I arrive?

Transportation will be provided for all guests who arrive on designated travel dates. After departing the aircraft, you will need to collect your luggage. Once you have collected your luggage please look for staff holding a Midwest Floor Coverings sign and identify yourself. If you are arriving early or staying later than the designated travel dates above, you will be responsible for your own transportation.

What is the transfer time between Kona International Airport and the Fairmont Orchid?

The transfer time is approximately 30 minutes (22 miles).

What is the check-in time at the hotel/resort? What if my flight arrives before then?

Official Fairmont Orchid check in is at 4:00 PM. The hotel will do their best to accommodate early arrivals, however, if your room is not ready at the time you check in, you are welcome to use the facilities of the resort, including the spa, pool, gift shops, and restaurants. If you’d like to request early check-in, you can do so by contacting eventsupport@morrisincentives.com. Additional fees may apply.

faq-section row-start col-sm-12 row-end

TIME AT LEISURE / STAYING IN TOUCH / RETURNING HOME

What can I do with free time outlined on the agenda?

Feel free to enjoy the facilities at the resort, including the spa, pool, gift shops, white sand beach, tennis court and restaurants. If you are interested in booking activities or tours in the area, you can do so by visiting the Midwest Floor Coverings Hospitality Desk.

How can I stay in touch with my family and friends back home?

The hotel offers complimentary Wi-Fi, making email by far the most affordable way of staying in touch with those you leave behind. There are many popular web-based applications for staying in touch (WhatsApp, Skype, Facebook Messenger, etc.) Should you need to call however, we recommend using your cell phone or a calling card. Check with your mobile service provider prior to your departure because many offer affordable international plans. In-room phones usually charge substantial fees that must be settled upon departure.

What is the time difference

Waimea is on Hawaii-Aleutian Standard Time (GMT-10).

faq-section row-start col-sm-12 row-end

DINING

What restaurants are available at the Fairmont Orchid?
For a list of dining options, please see the Resort Dining section on the page above. 
faq-section row-start col-sm-12 row-end

SPECIAL NEEDS / MEDICAL ISSUES

How can I inform you of a medical condition, physical disability or special dietary needs?

You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.

faq-section row-start col-sm-12 row-end

DATA PROTECTION AND PRIVACY

What is the data protection policy regarding this event?

All Personal Data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive Personal Data transmitted on or through our sites.

To access our full Data Protection and Privacy Policy, click here.

#contact-section contact-section row-start row-end col-sm-12 callout-section

Contact Us

Please do not hesitate to contact us with any questions or concerns you may have prior to travel.

Event Support
1-801-483-6444
eventsupport@morrisincentives.com

Flight Coordinator
Michelle Guida
1-801-483-6194
mguida@morrisincentives.com

Midwest Floor Coverings
Brent Jensen
1-801-975-6166
brentj@midwestfloors.com

#register-section register-section row-start row-end col-sm-12

Register

Please fill out the information below to begin your registration.

#register-section row-end col-sm-12 inline-ereg