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Midwest Floor Coverings - New Zealand

November 1 - 9, 2019

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SKYCITY Grand Hotel & Hotel St Mortiz

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Trip Information

A “bucket list destination” for many, Midwest Floor Coverings is excited to have you join us for stunning New Zealand! Please take a moment to learn about the program and complete your registration.

 

Trip Inclusions

  • Round-trip airfare from your home city to Auckland & Queenstown, New Zealand.
    • Salt Lake City / Denver / Boise
  • Round-trip transfers to and from airport in both Auckland & Queenstown.
  • Two (2) nights at SKYCITY Grand Hotel, Auckland / based upon double occupancy 
  • Meet & Greet at the Auckland Airport
  • Midwest Floor Coverings Welcome Reception & Dinner
  • Breakfast daily at The Gusto
  • Free WiFi at SKYCITY with no data cap or time limit
  • Midwest Group Day Tour to Waiheki Island (with lunch and choice of tour)
  • Four (4) nights at Hotel St Moritz, Queenstown / based upon double occupancy
  • Complimentary internet up to 500 MB per day
  • Midwest Floor Coverings Farewell Dinner
  • All hotel taxes and gratuities
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Auckland, New Zealand

Auckland is a major city in the North Island of New Zealand, ranked as the third most liveable city in the world. It is the largest urban area in the country, with an urban population of about 1,630,000. The city is classified as a Beta + World City because of its importance in commerce, the arts, and education. Auckland is based around 2 large harbors. The city's oldest park, Auckland Domain, is based around an extinct volcano. You'll long to come back to Auckland to explore its cuisine, music, art, and culture.

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SKYCITY Grand Hotel

Ideally situated in the heart of Auckland's city center, with many of the city's most impressive attractions and eateries literally on our doorstep, the SKYCITY Grand Hotel offers guests a truly five-star experience. The staff are friendly and attentive. Relax at the facility's East Day Spa and enjoy a wide variety of delicious foods at any of our must-try restaurants in house. Be sure to check out our casino where you can rub shoulders with locals and tourists alike.

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Queenstown, New Zealand

Located in the southwest area of New Zealand's South Island, Queenstown is known for its adventure and ski tourism. Many people travel to the area to see the South Island fiords. Renowned for adventure sports, it’s also a base for exploring the region’s vineyards and historic mining towns. There's bungee jumping off Kawarau Gorge Suspension Bridge and jet-boating on the Shotover and Dart rivers. In winter, there's skiing on the slopes of The Remarkables and Coronet Peak. The city sits on the shores of the Lake Wakatipu, set against the stunning Southern Alps.

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Hotel St Moritz

Idyllically situated in the heart of Queenstown and with wonderful views overlooking Lake Wakatipu to The Remarkables mountain range, Hotel St Moritz embodies the spirit of its location. Blending understated luxury with warmth, this hotel prides itself on the genuine hospitality it offers each guest that stays. Hotel St Moritz features Lombardi Restaurant, Bar and Library, a gymnasium, and hot tub garden. The hotel is perfectly positioned for sightseeing and adventure. Take a stroll down the Esplanade for spectacular waterfront views, and into the town centre for wine, dining and a spot of shopping.

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Agenda

Below is a basic itinerary of events that will be taking place during your stay. You will receive an updated agenda with your documents a few weeks prior to travel.

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Resort Dining Options

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SKYCITY Grand Hotel

Please click here for details about the restaurants available at SKYCITY Grand Hotel.

MASU BY NIC WATT

MASU brings atmosphere, passion and a contemporary twist to the traditional Japanese robata style of cooking over an open charcoal grill.

Sunday Nichiyo Brunch: 11 AM - 3 PM
Lunch (Monday - Saturday): 12 PM - 3 PM
Dinner: Available daily, 5:30 PM - Late
Ya Shoku Late Night: Available daily, after 10 PM


THE GRILL BY SEAN CONNOLLY

From tender pasture-fed meat to succulent sustainable seafood, we’ve created a New York Steakhouse on Federal Street and given it a distinctly Kiwi twist.

Lunch:
  • Wednesday & Thursday, 12 PM - 2:30 PM
  • Friday, 12 PM - 5:30 PM
  • Saturday & Sunday, 12 PM - 3 PM

Dinner: Daily, 5:30 PM - Late


GUSTO AT THE GRAND

Rustic and true to Italian values, Gusto showcases simple food, classic flavors and fresh seasonal ingredients.

Breakfast:
  • Monday - Friday, 6:30 AM - 10:30 AM
  • Saturday & Sunday, 6:30 AM - 11 AM
Lunch: Daily, 12 PM - 2:30 PM
Dinner: Daily, 5 PM - Late

 

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Hotel St Moritz

Please click here for details about the restaurant available at Hotel St Moritz.

LOMBARDI RESTAURANT

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled. The Chef signature dish: Wild Fiordland Venison

Lunch: Daily, 12 PM - 3 PM
Dinner: Daily, 6 PM - 10 PM

 

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Activities

 
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Optional Waiheke Island Tours  

We are offering several optional tours in Queenstown that you may wish to take advantage of while in New Zealand. We encourage you to sign up in advance to ensure availability. You will make your selection during the registration process. Minimum numbers may be required on some tours.

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Option 1 - Dart River Jet Safari / Shotover Jet

A thrilling ride. From the moment the accelerator hits the floor, your adrenaline hits the roof. You'll speed over 10cm deep water, doing 360-degree spins along the famous Shotover River and deep into the spectacular Shotover River Canyons.

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Option 2 - Milford Sound Fly / Cruise / Fly

Experience the astounding beauty of the Milford Sound from breathtaking heights. The Fly Cruise flight uncovers the unforgettable views of Queenstown, Milford Sound, and the picturesque Fiordland National Park. Once you reach Milford Sound, you’ll embark on a full length two hour cruise over one of New Zealand’s most stunning and richly scenic natural attractions. When the cruise has concluded, you will then be flown back to Queenstown, giving you a chance to re-experience the gorgeous flight path and soak in this idyllic and inspiring experience.

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Option 3 - Skippers Canyon 4WD Adventure Safari

Our fully equipped 4WD vehicles venture down the Skippers Road – hacked by hand and clinging to the sheer cliff side high above the Shotover River. Enjoy the awe-inspiring scenery from high above the gorge or down on the shores of the Shotover River, known as the richest river in the world in the days of the gold miners.

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Option 4 - Walter Peak & TSS Earnslaw

Cruise across scenic Lake Wakatipu and relive the elegance of a bygone era on board the TSS Earnslaw Vintage Steamship. At Walter Peak High Country Farm join a farm tour, horse trekking (all with afternoon tea), electric farm bikes or choose to try independent cycling on the back road behind Walter Peak. Alternatively try the gourmet barbecue lunch or dinner options at the Colonel's Homestead Restaurant.

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FAQs

PACKAGE INCLUSIONS

What's included in my travel package?

 

  • Round-trip airfare from your home city to Auckland & Queenstown, New Zealand.
    • Salt Lake City / Denver / Boise
  • Round-trip transfers to and from airport in both Auckland & Queenstown.
  • Two (2) nights at SKYCITY Grand Hotel, Auckland / based upon double occupancy 
  • Meet & Greet at the Auckland Airport
  • Midwest Floor Coverings Welcome Reception & Dinner
  • Breakfast daily at The Gusto
  • Free WiFi at SKYCITY with no data cap or time limit
  • Midwest Group Day Tour to Waiheki Island (with lunch and choice of tour)
  • Four (4) nights at Hotel St Moritz, Queenstown / based upon double occupancy
  • Complimentary internet up to 500 MB per day
  • Midwest Floor Coverings Farewell Dinner
  • All hotel taxes and gratuities
What's not included that I should expect to pay for?

The following personal travel expenses are not included in your travel package:

  • Mileage
  • Meals outside of what is outlined in the agenda 
  • Airport parking 
  • Baggage and flight change fees 
  • Activities/tours you book on your own 
  • Dry-cleaning 
  • Laundry services
Whom should I tip?

Customary gratuities have been taken care of on your behalf for all SKYCITY Grand Hotel, Hotel St Moritz and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services) are not included and would be at your own discretion.



 

MIDWEST POLICY - POINTS PLUS

How can I use my Midwest Points Plus funds on this trip?

Customers who wish to use any Midwest Points Plus funds to cover any tours, upgrades, or extensions, must pre-pay directly to Morris Meetings & Incentives. Points Plus information can be obtained from Brent Jensen at Midwest Floor Coverings. Please contact 801-975-6166 or brentj@midwestfloors.com to check the availability of funds and to request a reimbursement refund. Midwest Floor Coverings does not have the ability to issue checks to a second party vendor.



 

REQUIRED DOCUMENTS

What type of identification/documentation is required for this program?
It is your responsibility to be in possession of the proper personal identification and travel documents for your trip. Guests without proper documentation will be denied transit and/or entry, and will not be eligible for a refund of travel or personal expenses. As requirements vary for each nationality and individual citizen's situation, we recommend all travelers verify their individual documentation requirements with their local consulate or a visa service, such as VisaCentral (http://visacentral.com/).

International: For travel that commences, terminates, or stops in any destination outside of the 50 United States, passengers of all ages are required to have a valid passport (including infants and children under the age of 18) valid for six months beyond the return date of this trip. Some countries may also require travel and/or tourist visas. Obtaining a passport and/or visa requires several weeks, so please plan appropriately. For more information about international travel, including passport validity and visa requirements, please visit the U.S. State Department Travel website, or contact your local embassy or consulate.

Please note that passport cards are not valid for international air travel.
Does New Zealand have requirements for entry into the country?

As of October 1, 2019, an ETA (Electronic Travel Authority) will be required for entry into New Zealand. We will provide a link here in July 2019 when it's made available to the public.

An ETA will last up to 2 years and cost NZD $9.00 for mobile application requests and NZD $12.00 for web browser requests.

How do I apply for a U.S. Passport? How long does it take to get one?

Visit the U.S. State Department Passport website for more information about applying for a U.S. Passport, including passport fees. Please be advised that routine processing times can be 6-8 weeks, so please plan accordingly.

We recommend taking a photo of your passport on your phone and/or emailing it to yourself in the event your passport is lost, damaged or stolen while traveling. This will help expedite the passport replacement process in the unlikely event this should occur.

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PLANNING AHEAD

What will the weather be like? What should I pack?

November in New Zealand is considered the glory days of spring! Expect it to be sunny with a coolness to the air. Temperature averages this time of year:

  • Auckland 61°F - 66°F (16°C - 19°C) 
  • Queenstown 55°F - 64°F (13°C - 18°C)

During spring, be prepared for any and all weather conditions. We recommend a rain and wind proof jacket and scarf. Layering will come in handy as it can warm up fast and drop back to cooler temperatures easily. Pack some light, comfortable clothing, as well as long pants. Make sure you pack a pair of comfortable shoes, and don't forget sunglasses and sunscreen.

How much luggage can I take?

Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.

What items should I keep with me in my carry-on luggage?

Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note size limits), and medication. Your checked bags will be inaccessible or may become lost during the trip.

What items are prohibited in my carry-on luggage?
For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items
What should I know about currency/cash?
It is best to bring multiple forms of payment. Credit cards are accepted almost everywhere and will give you the best possible exchange rate. They are also a great way to track travel expenses. For smaller expenses, you may wish to obtain a modest amount of local currency. Using your debit card at an ATM will be more cost-effective than using a Currency Exchange booth. Keep in mind that some U.S. banks have a safety feature that requires the cardholder to call prior to travel to authorize use of their cards abroad. You may want to call your bank prior to travel to ensure you will be able to use your card (s).
Should I purchase travel insurance?

Because unforeseen circumstances may arise, we recommend that you purchase travel insurance to protect any personal travel arrangements you may make or medical situations your health insurance may not cover while away from home. We suggest you consult your insurance provider to determine what coverage you will have while traveling.

We recommend Arch RoamRight’s® Pro Plus Plan, which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. For more information or to purchase a travel insurance plan, click here.

Do I need to have health insurance coverage in order to travel?

We highly encourage all travelers to carry proof of health insurance coverage. Mandatory health insurance coverage for entry into foreign countries can be required. Participants can be denied entry into countries that request proof of health insurance coverage and are unable to provide documentation. Medicare coverage does not apply or cover any medical needs outside the U.S. unless travelers have supplemental insurance such as Medicare Advantage and Medigap.

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ADDITIONAL GUESTS / EXTENDING YOUR STAY

What is the cost to bring additional guests?

If you would like to bring additional guests with you on this trip, the POINTS values are listed below. At the SKYCITY Hotel, the MAXIMUM number of people in a room is four (4) 2 adults and 2 children or 3 adults. At the Hotel St Mortiz the MAXIMUM number of people in a room is three (3).

  • 60,000 POINTS per person / Double Occupancy
  • 68,000 POINTS per person / Single Occupancy
  • 34,000 POINTS per person / 3rd guest

If 4th guest is attending please contact Brent Jensen at 801-975-6166 for additional information.

What is the cancellation policy for additional guest packages?
  • From date of booking until September 6, 2019: You may cancel or change your registration online and receive a full refund. 
  • From September 7, 2019 - September 28, 2019: You must submit your cancellation request via email. Cancellations will be subject to a 50% penalty.
  • From September 29, 2019 until departure: 100% penalty
EXTENDING YOUR STAY / ADDITIONAL NIGHT COST

We would love to be able to assist you with any additional nights that you would like to add to the program. Please contact Brent Jensen at Midwest Floor Coverings to discuss options that are available to you, and rates. 801-975-6166

SKYCITY Hotel in Auckland will extend the group rate for 3 pre-nights and the St. Moritz Hotel in Queenstown will extend a group rate 3 post- nights based on availability. If you have additional guests staying in your room please contact us for updated per night hotel rates. Please note this rate is based on availability and due to hotel occupancies' the hotel can increase or decrease this rate at any time.

Your airfare, with our negotiated group rates, may be able to be modified with a change fee. Each situation is unique and would need to be discussed dependent upon what your deviation request might be. If you have any special requests, please be sure to include them during the registration process (including frequent flyer number, seat preferences, etc).

ADDITIONAL ROOM NIGHT COSTS:

PRE – Sky City Grand Hotel / Auckland
  • Double Occupancy - $425.00 per night including Breakfast / Tax and Gratuity
  • Triple or Quad Occupancy - $460.00 per night, including Breakfast / Tax and Gratuity
POST – St. Moritz Hotel – MAX 3 / 2 adults + 1 additional
  • Double Occupancy - $375.00 per night including Breakfast / Tax and Gratuity
  • Triple Occupancy - $450.00 per night including Breakfast / Tax and Gratuity

Should you desire to modify your trip plans PRE or POST to other destinations, you will need to contact Brent Jensen at 801-975-6166 or brentj@midwestfloors.com OR Morris Meetings and Incentives Event Support at 801-483-6444 for travel assistance.

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FLIGHT ARRANGEMENTS & INFORMATION

What kind of airfare is included in my package?

The Midwest programs includes round-trip economy class airfare for two from your home city on the group arrival and departure dates. Flight reservations are made in group blocks out of Salt Lake City, Boise and Denver. If you have any special requests, please include it in the registration process. Additional costs may apply if you choose an alternate departure city, or to extend your stay, upgrade, or travel on alternate dates. 

When and how will my flights be booked?

Once you have notified Midwest that you would like to deviate from the program dates, you will be contacted by one of the professional Flight Coordinators. Ticketing suggestions are made based on the preferences and parameters you set in your registration, and then ticketed pending your approval. Please keep in mind most itineraries will expire within 24 hours if not ticketed, and all fares are subject to change until ticketed. If you have any special requests, please be sure to include them during the registration process (including frequent flyer number, seat preferences, etc.).

How long do I have to confirm my itinerary after a Flight Coordinator has contacted me?

Fares are always subject to change and availability until ticketed, and most itineraries must be ticketed within 24 hours of booking or they expire. Replying quickly increases your chances of getting the most convenient schedule possible as well as preassigned seat assignments (subject to availability).

Will I earn frequent flyer miles for my flight?

If you have a frequent flyer account with the airline you will be flying on, you may be eligible to earn miles for your flights. Mileage accrual methods vary from airline to airline, and some tickets may not be eligible for mileage accrual as dictated by the fare rules. Airlines with agreements (One World, SkyTeam, Star Alliance, etc.) typically allow mileage accrual on partner airlines. Check with the airline for specific information about mileage accrual eligibility.

Can my TSA Known Traveler Number (KTN) or Redress Number be attached to my reservation?

Please provide your KTN or Redress Number during registration, if possible, or provide it to your Flight Coordinator when confirming your flights. Please be advised that the name on your ticket must match the name on your KTN application and the name on the identification you are using to travel or in order to receive TSA Pre-Check benefits.

I would prefer to book my own flights. Can I do so? If so, how do I get reimbursed?

If you choose to purchase or obtain your own air for different arrival and departure dates, an air allowance of 15,000 POINTS credit per person would be deducted off the Midwest program for you. Please remember that any deviation from the group space would require that your own transportation be obtained to the SKYCITY Grand Hotel and from the St. Moritz hotel if the dates are other than the Midwest program.

The Morris Meetings and Incentives Flight Coordinator would be happy to look into cost of tickets for a possible deviation or upgrade.

What dates/times should I book my flights to arrive/depart?

Please make your flight arrangements to arrive into and out Auckland, New Zealand International airport on the following dates:

  • GROUP ARRIVAL DATE: November 1, 2019
  • GROUP DEPARTURE DATE: November 9, 2019

We ask that you forward your flight details by September 1, 2019 to ensure your transportation can arranged. Once we receive your flight itinerary, we will book a transfer on your behalf. If you book your flights outside of the program dates, you will need to may your own transportation arrangements between the airport and the hotels. If you need assistance with this Event Support at 801-483-6444.

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UPGRADES

Can I pay to upgrade to First Class/Business Class/Premium Economy?

If you choose to upgrade your flights, you would need to purchase your own airfare. An air allowance of 15,000 POINTS per person would be deducted off the Midwest program as an air allowance.

The Morris Meetings and Incentives Flight Coordinator would be happy to look into cost of tickets for a possible deviation or upgrade.

Can I use my frequent flyer miles to upgrade?

Morris Meetings & Incentives does not have the ability to view mileage upgrade availability, and cannot quote the number of miles needed to upgrade. If you wish to use frequent flyer miles to upgrade, we suggest taking an air credit and speaking with your preferred airline directly.

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TICKET CHANGES / CANCELLATION

Is there a fee to change my flights?

If you are utilizing the Midwest Floor group block, please check with our Flight Coordinators to determine what options might be available.

Most airlines permit changes to be made to your ticket any time prior to departure, and most airlines require change fees in addition to the difference in fare. All airlines charge difference in fare for flight changes, even if they do not charge a fee for changes. Most airlines charge a $200 change fee for domestic flights, and some flights to Canada, Mexico, and South America; change fees for international flights can be $300-400 depending on the airline and the destination. Please check with the airline directly, if you booked it outside the group block.

What if I need to cancel? Can I use my ticket in the future?

If you are utilizing the Midwest Floor group block, no future value is available.

If you have booked reservations outside the group program, unless otherwise stated, all tickets are non-refundable and expire one year from the date of issue. Fares are subject to change at any time based on availability, and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare difference (fare difference may apply for changes made within 24 hours). Unless previously agreed upon, neither MMI nor the program sponsor will cover the cost of change fees or fare difference for voluntary changes and/or name corrections.

What if the name on my ticket does not match my identification?

In order to be in compliance with the TSA Secure Flight Program, both the TSA and the airlines require that the name on your reservation matches the name on the government-issued photo identification you present at the airport. This requirement supersedes any requirement for airline frequent flyer accounts to match the name on your ticket, and you may need to submit a request to have the name on your airline frequent flyer account changed to match your I.D.

Can I change the name on my ticket or my guest's ticket?

If you are utilizing the Midwest Floor group block, please contact Brent Jensen at Midwest floor Coverings at 801-975-6166 or brentj@midwestfloors.com if you are unable to travel, and wish to do a name change.

If you have booked reservations outside the group program, unless otherwise stated, all tickets are non-transferable, which means that the name on the ticket cannot be changed. If your name is misspelled, or if you need to make a minor name correction, please contact the Flight Coordinator who booked your tickets. Be advised that name corrections made after the 24-hour free change and cancellation period may be subject to a name correction fee. Unless previously agreed upon, neither MMI nor the program sponsor will cover the cost of change fees for voluntary changes and/or name corrections.

Unless previously agreed upon, neither MMI nor the program sponsor will cover the cost of change fees for voluntary changes and/or name corrections.

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SEAT ASSIGNMENTS

Will my preferred seat type be assigned for me?

Flight Coordinators will do everything possible to assign you in your preferred seat type (e.g. window, aisle, bulkhead, etc.). However, seat requests cannot be guaranteed. If your preferred seat type is not available, a Flight Coordinator will assign the best seat type available.

Should I be concerned if I don't have a seat assignment? What if my guest and I aren't seated together?

In some situations it may not be possible to pre-assign seats at the time of booking, or assign you and your guest(s) seats together. This is either because all pre-assigned seating is full, or the airline has an open seating policy. If you do not have seat assignments when you arrive at the gate, (or if you wish to change your seat assignments), you may speak with the gate agent about available seats. A limited number of seats are held exclusively for gate agent use on the day of departure. As these seats are limited, it’s best to arrive at the gate at least an hour prior to departure for the best availability.

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CHECKING IN FOR YOUR FLIGHT

24 hours prior:

We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates. If you are ticketed n a group space booking, you will only be allowed to check in on your day of departure at the airport, to find out which type of ticket you have been issued, please contact your flight coordinator.

Day of Departure:

Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates.

For international flights, the standard recommendation is three hours prior to departure. However, recommended arrival times vary by airport and may be longer, so it’s best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 30 minutes prior to your scheduled flight departure time.

At the airport:

At the check-in counter or kiosks, you’ll be asked to present your identification and check your luggage (if any). If you are checking luggage, please verify it is checked through to your final destination (AKL). Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.

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AT THE AIRPORT

When should I be at the gate?

Most airlines close the boarding doors 10 minutes prior to the scheduled departure time to allow time to complete final paperwork and baggage loading. Whenever possible, passengers should be at the assigned departure gate no later than 30 minutes prior to the scheduled departure time for domestic flights. For international flights, passengers should arrive 45 minutes prior to scheduled departure time because gate agents will need to re-verify passports prior to boarding. Please check with the airline carrier, for their specific recommended gate time frames.

When does boarding begin?

Boarding typically begins 20-30 minutes prior to the scheduled departure time for domestic flights, and 45-60 minutes prior to the scheduled departure time for international flights. Depending on the connection airport, connecting flights may only allow as little as 30 minutes between the first flight arrives and the second flight departs. It is imperative that you get to your next gate as quickly as possible, and if needed, find a restroom within the vicinity of your next gate or use the lavatory onboard your next flight. Please check with the airline carrier, for their specific recommended boarding timeframes.

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TRAVEL DOCUMENTS

When will I receive my travel documents?

Travel documents for the Midwest program will be sent out to the address you listed on your registration form about 2-3 weeks prior to departure, from Morris Meetings & Incentives. Please be sure to list a valid address during the registration process to ensure delivery. We do not deliver to PO Boxes.

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GETTING TO THE RESORT

Will someone be there to greet me at the airport when I arrive?

Transportation will be provided for all guests who arrive on designated travel dates. After departing the aircraft, you will need to clear immigration, collect your luggage, and then pass through customs. At that point, please look for staff holding a Midwest Floor Coverings sign and identify yourself. If you are arriving early or staying later than the designated travel dates above, you will be responsible for your own transportation.

What is the transfer time between the Auckland airport and the SKYCITY Grand Hotel?

The transfer time is approximately 25 minutes (16 miles).

What is the transfer time between the Queenstown airport and the Hotel St Moritz?

The transfer time is approximately 15 minutes (5 miles).

What is the check-in time at the SKYCITY Grand Hotel? What if my flight arrives before then?

Official hotel check in is at 3:00PM. The hotel will do their best to accommodate early arrivals, however, if your room is not ready at the time you check in, you are welcome to use the facilities of the resort, including the casino, lap pool, gift shop, and restaurants. If you’d like to request early check-in, you can do so by contacting eventsupport@morrisincentives.com. Additional fees may apply.

What is the check-in time at the St Moritz Hotel? What if my flight arrives before then?

Official hotel check in is at 3:00PM. The hotel will do their best to accommodate early arrivals, however, if your room is not ready at the time you check in, you are welcome to use the facilities of the resort. If you’d like to request early check-in, you can do so by contacting eventsupport@morrisincentives.com. Additional fees may apply.

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TIME AT LEISURE / STAYING IN TOUCH / RETURNING HOME

What can I do with free time outlined on the agenda?

Feel free to enjoy the facilities at the resort, including the fitness center, lap pool, casino (20+ years only), gift shops, and restaurants. If you are interested in booking activities or tours in the area, you can do so by visiting the Midwest Floor Coverings Hospitality Desk.

How can I stay in touch with my family and friends back home?

The SKYCITY Grand Hotel offers complimentary Wi-Fi & Hotel St Moritz offers 500MB* a day (see below for a digital break-down), making email by far the most affordable way of staying in touch with those you leave behind. There are many popular web-based applications for staying in touch (WhatsApp, Skype, Facebook Messenger, etc.) Should you need to call however, we recommend using your cell phone or a calling card. Check with your mobile service provider prior to your departure because many offer affordable international plans. In-room phones usually charge substantial fees that must be settled upon departure.

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  • Downloading / streaming video: 1 hour
  • Skype voice call: 15 hours
  • Skype video call: 1 hours
  • Listening to online radio: 8 hours
What is the time difference

Auckland & Queenstown are on New Zealand Daylight Time (GMT +13).

What should I know about customs procedures?

All articles will need to be declared upon reentry into the United States, including gifts. Residents are normally entitled to a duty-free exemption of $800. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older. Additional quantities may be entered, although they will be subject to duty and Federal excise taxes that will be assessed and collected at the port of entry. Up to 100 cigars and 200 cigarettes may also be included in the $800 duty exemption.

Please note that for any gifts received, payment of all applicable taxes, including but not limited to, customs and duty, VAT, sales and use, GST and/or income taxes will be the recipient’s responsibility. We cannot provide tax advice, please consult with your local tax adviser.

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DINING

What restaurants are available at the SKYCITY Grand Hotel and the Hotel St Moritz?
For a list of dining options, please see the Resort Dining section on the page above. 
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SPECIAL NEEDS / MEDICAL ISSUES

How can I inform you of a medical condition, physical disability or special dietary needs?

You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.

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DATA PROTECTION AND PRIVACY

What is the data protection policy regarding this event?

All Personal Data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive Personal Data transmitted on or through our sites.

To access our full Data Protection and Privacy Policy, click here.

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Contact Us

Please do not hesitate to contact us with any questions or concerns you may have prior to travel.

Event Support
1-801-483-6444
eventsupport@morrisincentives.com

Flight Coordinator
Tina Chiu
1-801-483-6513
tchiu@morrisincentives.com

Midwest Floor Coverings
Brent Jensen
1-801-975-6166
brentj@midwestfloors.com

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Register

Please fill out the information below to begin your registration.

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