Hilton Union Square,
San Francisco, October 2-3
Get Connected
New Strategies For Immersive,
Seamless Digital CX
JUST ANNOUNCED: New Workshops on Data and Journey Mapping. More info here.
The endless quest.
For years, it’s been the holy grail for all CX innovators: How to create and deliver customer experiences that seamlessly integrate the physical and digital? And for many years, we’ve failed: The gaps between channels too apparent, the hand-offs too obvious, the technical performance lacking, the inconsistencies glaring.
2018 is the year that it all starts to come together.
Look around: Voice platforms bypass screens as consumers’ first choice for contact; augmented and mixed reality move from novelties to ubiquity; IoT technologies help us shape and enhance personalized experiences in the real world. And robots are migrating from the factory floor to the front desk.
At CXSF 2018, Forrester will bring together innovators and technologists to help you weave your technology and strategy into a seamless whole – and help you create immersive, connected, continuous customer experiences, online and offline, everywhere, all the time.
30+ sessions featuring industry experts and Forrester analysts.
>61% of attendees are director level and above.
900+ leaders and influencers in CX, marketing, business strategy, and technology management supporting CX initiatives.
>60% of attending companies achieve $1B+ in annual revenue.
To nominate a speaker for this Forum, please fill out the Speaker Submission Form.
Global Corporate Partners
Join us
Pricing:
Clients: $2,350
Non-clients: $2,550
Government, education, and nonprofit: $2,250
All prices in USD.
Hilton Union Square, San Francisco
333 O'Farrell St
San Francisco, CA 94102
+1 415.771.1400
Hotel website
Learn about our other Customer Experience Forums.
