Subject Code: 149: Multi-disciplinary
Credits: 3
Session Type: Lecture
Fee: Free
Audience: S, R
Involving the entire dental team in creating a patient-centric environment is critical to differentiating your practice. Research shows that the majority of potential patients see dental health care as a commodity rather than a preventive/restorative necessity. The dental team is the face of the practice and your team is the ambassador of patient-centric care. Exceptional service begins within the practice and works its way out to create a referral business beyond reproach. Each member of the team must be given the tools to be a leader in his or her respective area and the team must also be given the autonomy to implement those tools. In this interactive course you will focus on creating a team of everyday leaders to elevate your practice as a center for excellence. Practicing concepts and implementing a decision tree for strengthening your practice culture and team focus will be of particular interest in this roundtable discussion.
